Ease to use platform / AI moderation option / AI analyses Review collected by and hosted on G2.com.
Nothing but it is not unique vs eg VPM - that’s all Review collected by and hosted on G2.com.
Research managers are great to work with. Discuss is a great solution for in-house research teams. Review collected by and hosted on G2.com.
Research services was able to find hard to find audiences and screeners. Allowed for review and re-fielding if there any unusual respondents. Very good service for the investment. Review collected by and hosted on G2.com.
Anthony, thanks so much for the 5-star review! We're thrilled the platform is helping you more easily bring consumers into your business decisions —this is the ultimate goal! And its great to hear that our customer support team is making a difference in your experience as well.
We understand that pricing is always a consideration, and we appreciate your acknowledgment that Discuss' features and service make it a worthwhile investment.
If you have any further questions or need any assistance, please don't hesitate to reach out to your dedicated Customer Success Manager. Thank you again for choosing Discuss!
I appreciate the different features of the Discuss platform, particularly the discussion guides, tags, and the AI. The ease and clarity of accessibility make using the platform very pleasant, especially for navigation in the context of optimized qualitative study. Review collected by and hosted on G2.com.
Observers cannot access the features to assist moderators. They cannot check the discussion guide questions and cannot tag. Review collected by and hosted on G2.com.
Thank you for sharing this feedback. We’re really glad Discuss feels easy to use and flexible for your consumer studies, and that training and live support help your team feel comfortable going into sessions.
For the Personal Meeting Room, moderators who are project owners, editors, or collaborators with a seat can open the room anytime from the project overview. If not, someone on the project with access can start the room and share the link so the moderator can test things ahead of time. Feeling prepared before a live session makes a real difference, and we want to support that!
If you’d like to talk through this further or explore the best setup for your team, please reach out to your Discuss representative. They’ll be happy to help!
The ease of use for respondents and clients. It really makes the setup of sessions so easy, I dont have to wrry about observers and respondents interacting. I dont need to worry about client data being compromised and respondents feeling intimidated by seeing a lot of observers on the call. I love the translation functionality, the support team has been exceptional and has made running a project so easy! It is easy to setup, implement, update and run the sessions. Review collected by and hosted on G2.com.
There's no specific thing. The system really works well for my needs. Review collected by and hosted on G2.com.
Hi Thandiwe,
Thanks for the review! We're thrilled to hear Discuss is helping make your qualitative research smoother, safer, and easier to manage! Reducing complexity, protecting privacy, and enabling seamless translation are exactly what we aim for.
It's also great to hear our support team and AI tools have helped speed up your process and reporting. That's the kind of impact we love to see!
We appreciate you being part of the Discuss community and look forward to supporting your next project!
Discuss has a great user interface, a library of resources, and active support. It allows a lot of manual input while also offering automation and support when needed. It brings together the moderator, project manager, recruiters, and viewers in a very cohesive way. It integrates with Google and Outlook calendars, which helps a ton. Review collected by and hosted on G2.com.
There's nothing I don't like. I have had some miscommunication during project setup. I'm not always sure which settings to toggle on and off and what it will mean for the project overall. I'm learning with experience. You have to think really thoughtfully about what access each team member will need, and it's been somewhat of a juggling act to nail down who does what (who will send respondent invites, etc.), but we're getting it, and the support is great. Review collected by and hosted on G2.com.
Hi Serenity,
Thanks for the review! And for calling out some of the ways Discuss is helping your whole team work better together! Whether its moderators, recruiters, clients/observers, we've built the platform to bring everyone and everything into one space that makes it easy. So glad to also see that the calendar integrations has been helpful as well.
Regarding the ways to use the platform, we'd strongly encourage you to reach out to your dedicated Discuss representative to learn more about how to maximize the platform for your unique use cases!
Appreciate you being part of the Discuss community and for sharing what’s working, and what we can keep improving.
it was easy to use and very user friendly Review collected by and hosted on G2.com.
i couldn't use my bluetooth headphones for some reason :( Review collected by and hosted on G2.com.
Hi Melisa,
Thank you for the recommendation and for sharing your experience. We’re glad to hear you found Discuss easy to use and user friendly. Creating a smooth, intuitive experience for participants is a priority for us!
Bluetooth headphones should work with Discuss, so the issue you ran into may have been related to device or browser settings. Our support team is always happy to help troubleshoot in real time if that comes up again.
Thanks again for taking the time to leave a review. We appreciate the feedback!
I really like the thoughtful design and ease of use. Format made it easy to follow presentation while still keeping up with everyone else in the group. Tech support was a;so awesome Review collected by and hosted on G2.com.
Did not have any besides a bit of latency issue at the very end which I attribute to My own wifi Review collected by and hosted on G2.com.
Hi Stacey,
Thank you for the kind review and for recommending Discuss! We’re glad to hear the panel experience felt easy to follow and well designed, especially in a live group setting. That balance is something we spend a lot of time refining.
It’s also great to hear our tech support team was helpful. They’ll appreciate the shoutout. And thank you for calling out the latency at the end. We know connectivity can vary by environment, and we’re always working to make sessions as smooth and resilient as possible.
We appreciate you taking the time to share your experience!
easy to invite people; unique links for moderator, observers, and participant. Easy for moderators to observe and have discussion, and participant does not know Review collected by and hosted on G2.com.
When I screen share, I need to view 2 screens. This should be better integrated. Review collected by and hosted on G2.com.
Thank you for the kind words and honest feedback. We’re glad the unique role links, invite flow, and back room capabilities are making moderation feel seamless.
We’ve noted your screen sharing feedback. We would love to understand your exact workflow so we can prioritize the right fix. Please reach out to your Discuss rep to chat about this further!
Thanks for helping us improve Discuss!
I like that there is always a tech support person to help. I also appreciate that the microphones and cameras always work. The initial setup of Discuss was very easy. Review collected by and hosted on G2.com.
I find that iPad users cannot screenshare on Discuss, which is a bit frustrating. Review collected by and hosted on G2.com.
Hi Rafaella,
Thank you for sharing your experience. We’re glad setup felt easy and that having live tech support available gives you confidence during sessions. Reliable audio and video matter, especially in HCP research.
For iPad users, screen sharing works through the mobile screen sharing option rather than standard desktop sharing. If you haven’t tried that yet, it may help. We also recommend talking it through with your Discuss representative, who can help make sure everything is set up smoothly for your sessions.
Thanks again for taking the time to share your feedback!
I liked that was able to hear the unihibited opinions of our members. Review collected by and hosted on G2.com.
There need to be a better way to move people along so others can speak. Review collected by and hosted on G2.com.
Hi Yolonda,
Thanks for sharing your experience. I’m glad you were able to get open, honest feedback from your members! It’s also good to hear the platform is helping you address member issues through their feedback. If you want to build on that, your Discuss rep can help you shape an approach that fits your goals.
Your note about keeping conversations moving is helpful. If you’re open to it, your Discuss rep would be glad to learn more about the moments where the flow felt slow and share a few ways to keep the group moving naturally.