I use Discuss to offer online consumer conversations and connections for my colleagues, allowing them to talk directly to people across markets to understand their everyday lives. It helps us to understand people in different countries and cultures that we cannot get to experience in person. I like the great account service in the planning and during the interviews themselves, as well as the quick turnaround and good value. I appreciate having access to all interview videos and transcripts and the AI tool for summaries, which surfaces relevant content to answer specific questions. I particularly enjoy the in-the-moment experience of talking to people online and how the AI tools allow me to analyse all the conversations to look for recurring themes. The initial setup was easy. Review collected by and hosted on G2.com.

Nothing to share Review collected by and hosted on G2.com.

Intuitive platform with lots of features; Discussion guide in the interview environment Review collected by and hosted on G2.com.

Can be difficult to quickly search interview content Review collected by and hosted on G2.com.

How easy it is for moderators and respondents Review collected by and hosted on G2.com.

We have had issues with scheduling at times, it takes a lot of work to get all the right links and get the right people connected, which leaves a lot of room for user error. Review collected by and hosted on G2.com.

I really like the backroom feature. It's a big deal for us because it allows my clients to join and prompt follow-up questions during interviews without being on camera, maintaining a professional distance. My clients really appreciate that they can join, watch live, and see all the interviews in one place in the back end. I also like how I can upload the interview guide and check it off as I go, because when you check it off, it pastes the interview guide question into the transcript, which is really useful for locating specific questions asked. Another thing I find valuable is that you can download a parsed transcript CSV file from Discuss, where interviews are organized by interview guide question, even if the process can be a bit manual and fussy. I appreciate that you can watch the video recordings at different speeds, like 2x or slowed down, and it live syncs with the transcript as you watch. Review collected by and hosted on G2.com.

Editing the transcripts sometimes is weird and jumps around a bit. It's almost like the page reloads when you finish an edit, and it goes off the live sync autoscroll feature, which is annoying. I have to keep toggling it back on. The transcripts that are captured get chopped up between the different speakers. If our answers overlap by a couple of words, it gets cut up into the transcript with one word at a time from each speaker, which is really annoying when trying to get clean transcripts. Review collected by and hosted on G2.com.

The process of confiriming meetings/accepting them was smooth and very intuitive. It wasn't anywhere tough for new comers on the site for freshers such as me when I got interviewed there. Review collected by and hosted on G2.com.

Post interview-updates, like status of progress including even if someone qualifed or not Review collected by and hosted on G2.com.

I like the Discuss platform and all the tools it offers, not just the whiteboard. I appreciate the support and also enjoy the back-end analysis. I find the instant transcripts and the new AI features like summary, which helps pull quotes and synthesize findings, very useful. Review collected by and hosted on G2.com.

No dislikes! Review collected by and hosted on G2.com.

I absolutely appreciate the simplicity of Discuss, which stands out as its most defining feature for me. The ease of use is exceptional, making it very user-friendly and not complicated at all, allowing seamless interaction with respondents. I am particularly impressed by its data analysis capabilities. Discuss allows me to easily ask specific questions and analyze the compiled data efficiently, which not only provides insightful information but also saves me an enormous amount of time. This time-saving aspect is incredibly valuable as it frees up time for other important tasks. Moreover, the initial setup was very easy, which made the transition to using Discuss smooth and hassle-free. Overall, Discuss significantly aids in conducting qualitative research interviews and analyzing data, enhancing both productivity and efficiency. Review collected by and hosted on G2.com.

Nothing really. It might be helpful to have a tech accessible during the entire interview. Review collected by and hosted on G2.com.

Flexibility, ease of scheduling and cancellation.

Also ability to find right audience

And the new ai features of summarization and automated report Review collected by and hosted on G2.com.

The credit based engagement model.

Also sometimes there are technical difficulties that could be avoided Review collected by and hosted on G2.com.

The platform itself is very intuitive and easy to use.

The project tech support team is consistently responsive and helpful, ensuring everything on the back end runs smoothly. They make sure respondents have strong connections and help them to connect if they don't.

Their AI generated transcripts are also high quality, helps to make analysis easier and more efficient.

Respondents can complete homework or prework on the platform which allows responses via text, photo and video. All is stored in one convenient place.

When there is an issue customer service addresses it promptly. Review collected by and hosted on G2.com.

I have had some resolution issues showing stim, but have resolved by using share screen instead of uploading files to the platform. This could be improved. Review collected by and hosted on G2.com.

The user interface is exceptionally easy to use and flexible for all qualitative purposes--from IDIs to full online focus groups. Review collected by and hosted on G2.com.

The scheduling system poses logistical issues for some projects. For instance, in cases where clients are recruiting/scheduling using Calendly, we can't generate participant links in advance for them to send right away; instead, we have to schedule then update the session invite. Review collected by and hosted on G2.com.