I like that the different customer service reps have been helpful with different topics and do appreciate the time that is given. Review collected by and hosted on G2.com.

I feel that sometimes the items that come through DQ are quick to be rejected without a better look. The Driver Application in some cases is fully completed but is rejected becuase there is this thought that there is "hidden" cmv duties that the driver probably has when there wasn't.

The other thing is when items are rejected (which is completely okay) it would be a lot easier and less work for everyone if the items rejected were all listed at once and not consisently having to resend when different reps catch something else. As the first person to see incorrections it is attempted to catch these but I will also rely on the help of the TPA to catch the reamining errors.

It would also be helpful to add more clinic access for random and pre-employment testing. The inconvience with Quest and Non-Quest sites it's just an inconvience for the the employee's filtered through DISA. Review collected by and hosted on G2.com.

DISAWorks is easy to navigate. The reporting and reminders are great tools for me as a DER. It is extremely helpful to have knowledgeable professionals to call on and the training that DISA provides on regulations and law changes is imperative. Review collected by and hosted on G2.com.

DISAWorks when it glitches and doesn't work. Review collected by and hosted on G2.com.

Website is user friendly. And if I ever need anything outside of the website, the representative are knowledgeable and friendly. Review collected by and hosted on G2.com.

Sometimes the closest location for an employee is over an hour away but there may be an urgent care or something closer. They just are not in DISA. Review collected by and hosted on G2.com.

The agents are pleasant and have a willing and helpful attitude. The system is very easy to use. Review collected by and hosted on G2.com.

The only thing that I can say I don't like is the Return to Duty department. They are a little slow in answering emails and you not able to speak to a representative. Review collected by and hosted on G2.com.

Some days, I can't think of anything I like. Review collected by and hosted on G2.com.

Blaming DISA glitches on our IT department. Instead of exploring the problem, DISA will just blame it on our IT issues. The issues they use to blame it on our problem(spam folders, junk mail, etc.), prove not to be an issue. Proof is when I was told that all of DISA's emails must be going to a spam folder. The problem with that statement is, I recieved some types of emails from DISA and not others, Specifcally, I was not recieving the urgent reviews. Review collected by and hosted on G2.com.

Easy access via on line web site. Navigation is easy to find services needed. Review collected by and hosted on G2.com.

Delays or lag times moving from page to page. Review collected by and hosted on G2.com.

Fast and efficient. Website is easy to navigate through. It has a lot of features that are very useful. Customer services is excellent and is very helpful. I am on the website multiple times a month. Review collected by and hosted on G2.com.

I wish they would assign a DISA rep for our company that I can call on at anytime. Review collected by and hosted on G2.com.

The ease of access and operation. Alos, the kindness and knowledge of all employees when I call for assistance. Review collected by and hosted on G2.com.

The only thing that I dislike is the amount of login attempts before logging in is successful. Review collected by and hosted on G2.com.

They have always been able to take care of what I need done. Never any issues. Review collected by and hosted on G2.com.

The fact that it is hard now to reach a person. Everything is email based. Review collected by and hosted on G2.com.

Keeps all contractors up to date with background and drug screens. Our facility checks all contractor's DISA status daily. I have had great field support in everything I have done with DISA. Hannah and Sonya have been the best help I could ask for. Review collected by and hosted on G2.com.

Nothing. Everything works to my satisfaction. Review collected by and hosted on G2.com.