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Directly Reviews & Provider Details

Directly Overview

What is Directly?

Directly’s crowd platform harnesses thousands of independent experts and best-in-class AI technology to automate common customer questions and deliver world-class customer service that consumers love. Companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while significantly reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Directly Details
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Provider Description

Directly provides on-demand customer service apps.


Seller Details
Seller
Directly
HQ Location
N/A
Twitter
@directly
1,100 Twitter followers

AS
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Recent Directly Reviews

Sourav H.
SH
Sourav H.Small-Business (50 or fewer emp.)
3.0 out of 5
"Innovative customer support framework"
Directly helps in providing 24x7 product/service support with a decentralized workforce that is spread across the globe.

Directly Media

Directly Demo - Expert Dashboard
Our crowd-powered AI Platform helps brands transform customer service by systematically tapping highly-skilled, independent experts to engage with customers to give personalized answers to support questions.
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1 Directly Reviews

3.0 out of 5
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1 Directly Reviews
3.0 out of 5
1 Directly Reviews
3.0 out of 5
G2 reviews are authentic and verified.
Sourav H.
SH
Junior Developer
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
Describe the project or task Directly helped with:

Directly helps in providing 24x7 product/service support with a decentralized workforce that is spread across the globe. Review collected by and hosted on G2.com.

What do you like best about Directly?

Directly is one of the very few companies that are friendly in terms of payouts as it is done weekly. One would get to support and interact with people from all over the world Review collected by and hosted on G2.com.

What do you dislike about Directly?

The moderation can be a bit ineffective at times as there are bad players in the support ecosystem. Termination process is also something that is criticized by many Review collected by and hosted on G2.com.

What problems is Directly solving and how is that benefiting you?

Directly is very helpful in handling surges in support tickets as the pool of experts is pretty high. Also, customers from different timezones are assisted without any delay Review collected by and hosted on G2.com.

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