Dialpad Connect Reviews & Product Details

Dialpad Connect stands out for its advanced app & AI features, which delivers real-time call transcriptions and automated “AI Recaps” that quickly capture key decisions and action items. It also provides a smooth, unified experience for voice, video, and messaging, working reliably across both desktop and mobile devices, which makes it a strong fit for hybrid teams. On top of that, its out-of-the-box integrations with tools like Microsoft 365 help keep communication history and CRM data neatly aligned and in sync. Review collected by and hosted on G2.com.

Users often criticize Dialpad Connect for inconsistent call quality, citing “choppy” audio, dropped calls, and “one-way audio” glitches—especially when switching between Wi‑Fi and mobile data. Many also feel the pricing structure is misleading, since essential features such as CRM integrations and 24/7 support are restricted to costly higher-tier plans, and final bills can include unexpected taxes and carrier fees. Technical support is another frequent pain point: users describe it as “abysmal” or unresponsive, which can result in long delays when trying to resolve critical billing or service issues. Review collected by and hosted on G2.com.

1. AI Features and that arrow if you click on it - you can actually see the call transcript

2. Summary feature is also awesome.

3. Voicemail feature

4. Sync with our CRM - MS Dynamics 365

5. I have dialpad on my mobile too - so I don't miss any prospect calls. Review collected by and hosted on G2.com.

Nothing much but just like SalesLoft - it should have the time zone feature too. I mean if I'm calling a phone number it should indicate that the person/prospect is in which Time Zone - that will certainly help us to not call out of time zone areas. Review collected by and hosted on G2.com.

The best feature of Dialpad Connect that I like is that it allows me to manage the calls, messages and meetings on one platform with ease. The call quality is reliable. Using AI as the power behind the app, it is easy to follow a conversation and enhance communication through functions like live transcription and call summaries. It is easy to use and is compatible with remote and hybrid teams. Review collected by and hosted on G2.com.

The only negative aspect of Dialpad Connect is that certain advanced features and reporting capabilities are not as powerful as the ones of traditional phone systems. The quality of the calls might be poor in case of the unstable internet connection and certain integration may need additional configuration. The system is also simple to operate in geeral, although the more advanced customization requires time to master. Review collected by and hosted on G2.com.

what I like about Dialpad is that calling feels simple and not confusing. I can focus on the conversation instead of thinking about settings. The setup also does not take much time, so it is easy to start without extra steps.

In consultation type work, clear calling matters a lot. The call quality feels stable, and features like transcription help in getting a basic idea of what was discussed, so follow-ups become easier.

I work as a Dietician & Nutritionist and manage a homeopathy clinic, and i also handle online consultations, so tools like this help in managing patient communication in a more clear way.

I don’t use it all the time, but from what I have seen, it has enough useful features and still feels simple. It can fit into normal workflow without making things complicated. Review collected by and hosted on G2.com.

Just one thing I noticed is that sometimes the transcription or summary is not fully exact, so I still need to check things manually.

Also, for simple consultation calls, some features feel more than what I actually need, so I don’t always use everything. Review collected by and hosted on G2.com.

I use Dialpad Connect to interact with my company teammates and truck drivers, mainly through voice calls. I like how easy it is to handle more than one call at the same time and transfer calls without disruptions. The fact that I can use Dialpad Connect on both my cell phone and PC is a big plus. I'm pleased with the AI integration, which provides summaries, transcripts, and recordings of each call, making it easier to review information from past conversations and keep accurate records. Setting it up was very easy, and I managed to get it going on both my devices quickly. Review collected by and hosted on G2.com.

The only thing I dislike is that it tries to run an update more than once a week. Review collected by and hosted on G2.com.

Their dashboard is easy to use and straightforward to set up. Their customer service is very responsive, and the price point feels fair for what you get. It’s also very customizable, which makes it easier to tailor to what I need. Review collected by and hosted on G2.com.

When issues do come up, they can be difficult to resolve and sometimes require a lengthy solution. Also, if you manage multiple businesses with the same employees, that setup can be a bit rough to work with. Review collected by and hosted on G2.com.

The software is easy to use and configure. Voice quality is good. Review collected by and hosted on G2.com.

We had issues when we first switched to Dialpad, the sales team had flat out lied in order to get or business, and there was no attempt to honor their promises. We ended up building our own custom integration to make it work with Salesforce. But even substantially worse is the dishonesty and lack of integrity on how they run their business. They require an annual contract. Before the contract was due we were told we could not make any changes until the renewal time. And literally the day after it auto-renewed, we are told that you cannot make changes after renewal, we need to wait until the following year. So you can't believe anything your sales rep or support rep tells you. It turns out, our contract states we can request changes ONLY in the 45 day window prior to renewal. So review your contract, don't listen to your sales rep or your support rep! Review collected by and hosted on G2.com.

The AI-generated transcripts and insights are excellent. I also find the Salesforce integration straightforward and very helpful. Review collected by and hosted on G2.com.

There was a clear lack of implementation and support from their team. When we first adopted Dialpad, our organization was never properly set up, which resulted in low adoption rates and a general dissatisfaction with the product. On top of that, we encountered numerous technical issues. Clients frequently struggled to join Dialpad meetings, and calls would often drop. Service disruptions were also a common occurrence. Review collected by and hosted on G2.com.

Customers can click a link and it take them directly to the meeting, no messy software downloads or updates to worry about. Easy to schedule appointments. Review collected by and hosted on G2.com.

Call quality can be glitchy at times, though it has improved over the past year. My main issue is that I have Dialpad through T-Mobile, which makes the online customer support chat essentially useless. The same goes for the contact information within the Dialpad interface.

When I try to get answers to basic feature questions, I’m eventually referred (often well into a chat or call) to a T-Mobile support number. While T-Mobile reps have improved over time, initially they were unable to help at all, which was extremely frustrating.

I would prefer to sign up directly through Dialpad and discontinue service through T-Mobile, but no one seems able to assist with that. I should have been directed to Dialpad proper from the start. The partnership between T-Mobile and Dialpad creates a confusing support experience and is a real issue that needs to be addressed. Review collected by and hosted on G2.com.

It gives you really good stats about your calls and texts, including call details by destination, and similar breakdowns.

In the integration department leaves a LOT to wish for Review collected by and hosted on G2.com.

Every time it updates you need to do a repetitive amount of logins and verifications of identity. Review collected by and hosted on G2.com.