--- title: Dialpad Support Reviews meta_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 707 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 707 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dialpad Support Reviews **Vendor:** Dialpad **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 707 ## About Dialpad Support Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions ## Dialpad Support Pros & Cons **What users like:** - Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. (84 reviews) - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. (60 reviews) - Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. (46 reviews) - Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. (27 reviews) - Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. (22 reviews) - Users value the **comprehensive call recording and transcription** features of Dialpad Support, enhancing team training and efficiency. (20 reviews) - Users value the **omnichannel support** of Dialpad, enhancing communication through preferred methods across various platforms. (15 reviews) - AI Technology (15 reviews) - Efficiency (15 reviews) - Intuitive (14 reviews) **What users dislike:** - Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. (32 reviews) - Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. (29 reviews) - Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. (21 reviews) - Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. (21 reviews) - Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. (21 reviews) - Users express frustration over **missing features** like cumbersome voicemail forwarding and limited reporting capabilities. (18 reviews) - Delays (17 reviews) - Long Waiting Times (15 reviews) - Slow Loading (15 reviews) - Slow Performance (14 reviews) ## Dialpad Support Reviews ### 1. App is working fine untill it doesnt **Rating:** 2.0/5.0 stars **Reviewed by:** Brian K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Dialpad Support?** Great application when working. Has a friendly interface, calls are clear, and it is easy to work in the application since I work daily with the program. **What do you dislike about Dialpad Support?** The application freezes, and sometimes it takes ages to paste a new number into the call square. Also sometimes dialing new number takes few minutes. **What problems is Dialpad Support solving and how is that benefiting you?** None to be honest. ### 2. So easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Kara M. | CX Lead of Service Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Dialpad Support?** I love how easy it is to see a full picture of calls for the day. Navigating and setting up the system was also super simple. **What do you dislike about Dialpad Support?** I don't like that I can't drill down call volume by hours open. Its easy math to figure out but that would be helpful as a feature. **What problems is Dialpad Support solving and how is that benefiting you?** It's giving us valuable data about phone conversations that we did not have in previous systems. ### 3. We use Dialpad as our primary business platform for B2C communication. Love the ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Tony A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** Ease of use....platform is easy to navigate and use **What do you dislike about Dialpad Support?** Nothing bad to say about the paltform....works well **What problems is Dialpad Support solving and how is that benefiting you?** Solves all of our communication needs for our business ### 4. Reliable and easy to use, could use a little more robustness on its reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Dialpad Support?** As an admin, DialPad is very intuitive and easy to configure. The interface is user-friendly and the service is reliable. It also integrates seamlessly with Salesforce. **What do you dislike about Dialpad Support?** Dialpad's reporting has room for improvement, there are few customization options and most times you need to export the data to gain additional insight which makes the process of long and cumbersome, however there's a lot of valuable data in there. **What problems is Dialpad Support solving and how is that benefiting you?** We have several contact centers in our organization and Dialpad provides the leadership team with a one-stop platform to measure performance across the board. It also makes is easier for us to support a remote work model with our teams. ### 5. I enjoy it. Very user friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** The most helpful part is when I am on a call and I see it pop up it helps me remeber things to say to a customer! **What do you dislike about Dialpad Support?** The least favorite thing is that the pop up in in the way when i am on the phone, I wish it was in a different spot! **What problems is Dialpad Support solving and how is that benefiting you?** Helps solve customer concern issues. ### 6. Great experience overall. Small glitches but so far better than other apps. **Rating:** 5.0/5.0 stars **Reviewed by:** Glenda M. | Costumer Experience Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Dialpad Support?** I like that the system errors are not that often like other calling apps I've used in the past. It is very easy to get the number for each rep. I like that you don't have to constantly check on the reps because you get automatic notifications of when they are on the call center or on breaks. It is also very nice to know that you can customize the calling option to provide extensions or personal numbers. **What do you dislike about Dialpad Support?** I wish that the system would have spell check or assist you in that way for our Spanish rep just in case they misspell a word in English. i believe the system also needs to fix some glitches on the shortcut on the opportunity page. Sometimes it will not allow you to save the information for the customer and at that time we have to go back to the app and log the call thru there. **What problems is Dialpad Support solving and how is that benefiting you?** A rep has been assisting me when I don't receive calls to help me fix my call center information. We went over some troubleshooting steps. ### 7. DialSad **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Dialpad Support?** I do appreciate Dialpads capability to shield my private number from outreach cases. Off-duty mode. I also appreciate the color layout. The ability to monitor call progress while in the call **What do you dislike about Dialpad Support?** oh man, Dialpad will say you missed the call if the customer hangs up before they get to you, affecting your numbers. The AI rates call as Negative when they are positive. You are locked in wrap-up from time to time. **What problems is Dialpad Support solving and how is that benefiting you?** Our phone tree has become much more versatile and robust thanks to dialpad. The ability to pre-program options and mailboxes with away messages or holiday greetings ### 8. Check out Dialpad before you choose your next telephony provider **Rating:** 4.5/5.0 stars **Reviewed by:** Eddy S. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Dialpad Support?** Artificial intelligence is great. The reporting is easy to use and in-depth. The call recording library is well laid out and easy to track down calls. Once the account manager shows you the settings, you will find they cover all of your needs and are intuitively placed. I vetted 10 phone providers for my customer service team and the intersection between cost and features resides with Dialpad. **What do you dislike about Dialpad Support?** There is a lack of customization. We were not offered any options besides what comes out of the box for ZenDesk integration. Would you like the transcript for the call or voicemail to show up on the ticket? I hope not, because it ain't happening. Do you want custom dashboards for your agents that are different from that of the admin? Can't do it. **What problems is Dialpad Support solving and how is that benefiting you?** It is an intuitive telephony system that allows me as the admin to control the entire call center experience. It gives me reports, visibility into my workforce as well as recordings for quality assurance. ### 9. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Niel R. | Talent Acquisition Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Dialpad Support?** The Dialpad Analytics and pre-recorded voice mail feature. **What do you dislike about Dialpad Support?** The AI transcript feature needs to be improved a bit since it is unable to understand a lot of words we say. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Analytics helps me to monitor my day-to-day and even monthly activities. ### 10. It is usually good but sometimes it is freezes often. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** How quick and easy it is to respond! great tech support when needing help! **What do you dislike about Dialpad Support?** How it freezes often and drops calls.sometimes i can't hear the caller and they can't here me. **What problems is Dialpad Support solving and how is that benefiting you?** sometimes it freezes up and drops calls so you all help to correct that for us . ### 11. Controllable and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Dialpad Support?** Our previous ticketing system was unreliable when a call comes in but the receiving tech is too busy to handle that. Dialpad makes it so we don't have to worry about that by rolling over calls between Available techs. Admins have good control over certain things, such as the priority in which inbound calls come. **What do you dislike about Dialpad Support?** Would like to see a dark mode implemented. **What problems is Dialpad Support solving and how is that benefiting you?** We haven't been with Dialpad long enough to notice, but the package we have been working with so far has been great for our help desk. ### 12. Dial pad has connected me to many businesses in the united states with an easy to app **Rating:** 4.0/5.0 stars **Reviewed by:** Kindred A. | BDR, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** Some upsides would be how fast it is dialing almost like an actual phone, also most calls have been quality. I hear them and they hear me which has made for easy communication and texting. **What do you dislike about Dialpad Support?** Sometimes with internet issues the calls will cut off or be choppy a bit, but other than that not much I don't like about this app because even the support is quick **What problems is Dialpad Support solving and how is that benefiting you?** They are working on the quality of the product doing tests on new things and adding integrations for chatting in the text boxes which helps for personalizing messages ### 13. Dialpad customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Andy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Dialpad Support?** I like that it is online and there is no physical phone to have to use. **What do you dislike about Dialpad Support?** I dislike that calls something drops through no fault of my own. **What problems is Dialpad Support solving and how is that benefiting you?** it is very hard to be specific with AI ### 14. Great for calling and texting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Dialpad Support?** Utilization of texting and calling. Salesforce integration makes it easy for a nice integration (click to dial), this is super helpful for my SDR team, since calling/texting is their main role. **What do you dislike about Dialpad Support?** Reporting within Dialpad isn't very seamless or informational, especially in a channel/call center view. Also, App utilization isn't the best for call review. As soon as you want to see the transcript, it takes you back to the browser. **What problems is Dialpad Support solving and how is that benefiting you?** Automation with calling and a place to text. It benefits my SDR team in outreaching and prospecting their leads. ### 15. Dialpad is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Dialpad Support?** That I can text and call from any city in the United States. Now you can personalize your options more. I can change my ring tone. They dont have as many ringtones **What do you dislike about Dialpad Support?** When it tells me that I am already on a call and im trying to only call one person. They have actually fixed this. I would like them to take away the join meeting button right next to the call button **What problems is Dialpad Support solving and how is that benefiting you?** They are solving how to call a different city and look like I am in that city. that benefits me by being local and makes me way more productive. Business performance has increased for sure ### 16. perfect for any business communication use, for either customers or even your peers **Rating:** 5.0/5.0 stars **Reviewed by:** Tony T. | Sr Loan Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** its very user friendly , allows you to communicate with your team members quicker , photo, video sharing . i have used many different ones before , Dialpad has got to be the easiest one to use **What do you dislike about Dialpad Support?** honestly everything is good and I dont dislike anything **What problems is Dialpad Support solving and how is that benefiting you?** I have been able to make more calls ,changing the number from local to present helps reach more customers., the IOS app is also amazing , I take calls on my cell phone directly from the dialpad App it saves all voice and text transcripts. ### 17. Works great for us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** Gets our job done efficiently and effectively. Call and text options are nice **What do you dislike about Dialpad Support?** Sometimes can be slower on some days more than others **What problems is Dialpad Support solving and how is that benefiting you?** Allowing us to call, text, record and listen to calls is great asset to our job ### 18. Works perfect! **Rating:** 5.0/5.0 stars **Reviewed by:** ANGELA W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Dialpad Support?** Answers phone calls perfectly! Attentive **What do you dislike about Dialpad Support?** None at this time this app works perfect **What problems is Dialpad Support solving and how is that benefiting you?** Able to get in touch with my customers and managers ### 19. Amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro T. | Business Developmet Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Dialpad Support?** Incredible quality and accuracy, transcriptions are very helpful **What do you dislike about Dialpad Support?** there is absolutely nothing wrong with this app, i love it **What problems is Dialpad Support solving and how is that benefiting you?** Provides insight that humans might overlook and is great for training purposes ### 20. I use Dialpad daily for work and rarely come across any issues; very reliable. **Rating:** 4.5/5.0 stars **Reviewed by:** Britney L. | customer success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** I like the look of the app, very user friendly and organized. Most importantly, I enjoy the integration with Salesforce as I also heavily use this daily. **What do you dislike about Dialpad Support?** I wish we could edit the colors and make it more accessible for those with vision sensitivities. **What problems is Dialpad Support solving and how is that benefiting you?** I can connect with my clients quickly from the company call center line or my personal company line and transfer to others as needed. ### 21. Previously used Talkdesk, and I prefer Dialpad. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** I really like the call center. The user experience and layout is much better than what I previously used. I like the analytics, as well as the ability to add the contact info as I am calling someone. Also the call history is nice. **What do you dislike about Dialpad Support?** For some reason the application does not work as well for me and seems buggy. I exclusively use the web browser application to make my daily phone calls to customers. **What problems is Dialpad Support solving and how is that benefiting you?** Having a nice history of contacts with a person. I also like the text messaging option, though we have not begun to incorporate this into our workflow for customers, yet. ### 22. Dialpad works in the most basic way, easy but calls have har time connecting at times. **Rating:** 3.5/5.0 stars **Reviewed by:** Cindy S. | Portfolio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Dialpad Support?** Simple to use, easy to dial................ **What do you dislike about Dialpad Support?** Calls dont connect................................ **What problems is Dialpad Support solving and how is that benefiting you?** calls drop, call tracking isn't accurate, some calls cant be monitored, reviewed, or downloaded. ### 23. Easy use phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Megan T. | Vice President Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Dialpad Support?** The call center functionality. Being able to listen in on calls for training and see real time metrics during the day **What do you dislike about Dialpad Support?** Because it's internet based, sometimes it will have a delay on the calls which can be frustrating **What problems is Dialpad Support solving and how is that benefiting you?** I'm not aware of any ### 24. Light weighted fully functional contact centre solution **Rating:** 4.0/5.0 stars **Reviewed by:** Utsav D. | A. Manager, Manpower Planning and Business Intelligence, Resource Planning & Optimization | Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Dialpad Support?** Very light weighted but fully functional in terms of essential elements, no bloatware. Real time transcript and real time listening add extra stars to it. From setting it up from an admin perspective to an end user experience, it beats down the other competitors hands down **What do you dislike about Dialpad Support?** Regional integrations such as French not available. Call back setup is again something which should have been there. Screen freezes and dropped calls are some of the things dialpad should look into **What problems is Dialpad Support solving and how is that benefiting you?** While implementation, we suggested Dialpad of the limitations such callback feature and screen freeze, they have amazing in terms of taking feedback's and working towards them. If this gets implementated, will help us a lot. ### 25. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** paige s. | Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Dialpad Support?** Easy to find previous calls, and view call analytics. **What do you dislike about Dialpad Support?** The call leg sometimes does not make sense. The transcript needs a few kinks worked out. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad contact center has helped resolve dropped calls, calls not coming through, etc. ### 26. Good service, but some limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Josiah B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Dialpad Support?** Reliable, simple, good analytics. Good pricing. **What do you dislike about Dialpad Support?** requires the use of numbers for individuals, instead of having a central hub. **What problems is Dialpad Support solving and how is that benefiting you?** It was our central repository for routing customer service calls ### 27. GREAT TRACKING TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** Debra Y. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Dialpad Support?** The analytics portal can be tailored to your company's needs. **What do you dislike about Dialpad Support?** Currently, there aren't any dislikes. This tool is great. **What problems is Dialpad Support solving and how is that benefiting you?** Service level was a huge problem we couldn't track previously and call center metrics. ### 28. Decently functional and helpful! **Rating:** 4.0/5.0 stars **Reviewed by:** Tia A. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** The dashboard. I can see everything in one place. **What do you dislike about Dialpad Support?** The way that the dashboard defaults to the team instead of the individual stats **What problems is Dialpad Support solving and how is that benefiting you?** I haven't really found many problems with it, I can only nitpick haha. ### 29. UI is easy to understand! Overall a good tool... **Rating:** 4.5/5.0 stars **Reviewed by:** Abdussamad M. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Dialpad Support?** You know when someone from your team has reached out to the client as it creates separate threads for each call. The fact that it has a mobile application makes it easy to know when you are away from your desktop. Of course, you can take calls from the mobile on the go as well. And if you miss the call then it puts you on offline mode directly which is great! **What do you dislike about Dialpad Support?** Honestly, I haven't come across any particular feature that I disliked or found difficult to use. **What problems is Dialpad Support solving and how is that benefiting you?** We are a SAAS company and Dialpad is used by our Sales and Support Team. It helps our clients reach out to our support team easily. ### 30. Really easy to use, powerful sales dialing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** The Transcript AI is really insightful for call reviews. **What do you dislike about Dialpad Support?** There is a delay between typing in a phone number and hitting enter. Makes it hard to do multiple outreach efficiently. If you can get rid of the delay. Would be golden. **What problems is Dialpad Support solving and how is that benefiting you?** A quick and easy way to reach out to prospects. It's extremely userfriendly. ### 31. Finally, we're off of spreadsheets **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Dialpad Support?** We're finally off of spreadsheets for managing our scheduling. What used to take me an hour to plan each day now takes me <10 minutes using surfboard. I'm able to set up new shift plans easy enough, making it easy to test, experiment and make sure our team is as efficient as possible. Easy to use & integrate with our existing systems. **What do you dislike about Dialpad Support?** We found some user interface bugs but the team has been super responsive in fixing them. We'd also like to have more real time suggestions when we need to respond to spikes in our inflow, right now if feels like we're proactive but there are some times we need to be reactive! **What problems is Dialpad Support solving and how is that benefiting you?** Before we used surfboard, I don't think anyone understood our inflow and capacity as they do now. The spreadsheets we used to manage this in the past were clunky, broken and slow to put together. The team used to get their shifts in an email each day and regularly had problems or changes they needed to make. This often meant restarting our scheduling process. Since picking up surfboard we're planning months ahead and the team is much more engaged and content with their schedule. ### 32. Thanks but no thanks. Be aware of dropped calls and performance issues **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Dialpad Support?** Interface and ability to pretty much self-service your account. Call recordings with Screen recording are good. We actually are using several tools to try to manage all the downfalls this software has. **What do you dislike about Dialpad Support?** Well, we used this for 2 years or so. At first, it worked well, but then we started having 13%-25% dropped calls. The product lacks a lot of common things other providers have. Reporting is especially painful, support too.. and curiously enough everything worked better until we signed another year's contract. The reality is that we continue paying for this even though is costing us a ton of money all the money goes down the drain in revenue losses and ad spending because of tech issues, downtime, etc. I would not advise this to use this software at all if you have a critical call center need. Features are pretty basic. We have now a different solution in parallel until we can drop this tool completely. **Recommendations to others considering Dialpad Support:** If you are serious about call center operations look somewhere else. There are plenty of other providers with a better and more complete set of features for the same amount of money. **What problems is Dialpad Support solving and how is that benefiting you?** This creates more problems than benefits. If it actually worked as planned and had the reporting features and more flexibility it may work for a really small company with maybe 2 or 3 gents and no critical needs. The call center product is just a side gig for them I think. The core product is probably being a voip provider. ### 33. very easy to use and manageable **Rating:** 5.0/5.0 stars **Reviewed by:** Sam T. | Healthcare recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Dialpad Support?** I like the transcript and analytical features **What do you dislike about Dialpad Support?** sometimes when the call connects, it takes a few seconds to match voice timings from both sides despite having strong internet connections. **What problems is Dialpad Support solving and how is that benefiting you?** it is integrated to our applicant portal which automatically updates the information benefiting time-saving. The Voice Intelligence feature is incredible. ### 34. So many tool to use to help my team succeed. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Dialpad Support?** I like how easy it is to use and how calls can be spread across multiple platforms. **What do you dislike about Dialpad Support?** There are times when a call will come in but not ring at the front of the screen so it is easy to miss a call. When you answer a call in the Mac App is automatically opens a widget in Zendesk that has to be minimized during every call. **What problems is Dialpad Support solving and how is that benefiting you?** I can actively monitor all calls and can jump in on any call that is taking too long. ### 35. DialPad Feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Dialpad Support?** The departmental set ups and call center. Also the extensions. **What do you dislike about Dialpad Support?** It is always missing calls when we are online somehow and we often have to shut it down and reload it to fix any bugs. **What problems is Dialpad Support solving and how is that benefiting you?** It allows us to use a queue in order to keep track of callers on hold and also let them know their wait times. ### 36. Dialpad has been great for managing my Staff **Rating:** 4.0/5.0 stars **Reviewed by:** Stefan M. | Technical Support Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Dialpad Support?** I can measure the productivity of my team **What do you dislike about Dialpad Support?** the type of reports I can pull are very limited when it comes to per individual **What problems is Dialpad Support solving and how is that benefiting you?** I am able to see who is on Duty as well as see who the slackers are any call avoidance, as well as access call recordings ### 37. Dial pad is pretty good. Can be helpful in many ways. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Dialpad Support?** It's nice when transferring calls. I also like that it transcribes the calls. It is easy to navigate and nice for group chats. You always know what's going on, which makes work a breeze. **What do you dislike about Dialpad Support?** System seems to glitch often. Drops calls frequently or does not want to work correctly. Someties the phone likes to ring when dialing out other times just nothing. **Recommendations to others considering Dialpad Support:** Easy to use and a great feature to have. Dialpad changed the game in communication. **What problems is Dialpad Support solving and how is that benefiting you?** It's easier to navigate and helps the customers easier. It helps track conversations with clients. Accessible to text from as well. Dialpad allows for better communication amongst team members, especially from home. ### 38. Dialpad is awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Dialpad Support?** I love that you get transcripts while you are on the phone and after. It's easy to use, especially for businesses. You are able. to transfer calls easily to another department or individual. Also, voicemails go directly to the email you set up. **What do you dislike about Dialpad Support?** Sometimes when I am set up to be undisturbed calls will still come through. There are a lot of glitches; missed calls, kicked out of the system, can't hear sometimes. **Recommendations to others considering Dialpad Support:** Make sure to complete any system updates. **What problems is Dialpad Support solving and how is that benefiting you?** We are able to pull reports for employees to see how many calls they have made and a breakdown of what calls were missed or dropped, etc. I really love that. You can listen to calls and do quality control. ### 39. Amazing experiencie with Dialpad **Rating:** 5.0/5.0 stars **Reviewed by:** Eve M. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Dialpad Support?** Since you implemented the option to change to unavailable I can manage my team more efficiently **What do you dislike about Dialpad Support?** That I can not sort by the different statuses in dialpad **What problems is Dialpad Support solving and how is that benefiting you?** Everything is run good right now ### 40. Lick x Surfboard **Rating:** 5.0/5.0 stars **Reviewed by:** Rose G. | Decorator Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Dialpad Support?** I love that they're willing and happy to listen to the real feedback that would actually help me with my scheduling needs. They're consistent and care not just about my needs but also the needs of my agents. **What do you dislike about Dialpad Support?** It's young so like anything there's bugs and things that are a little confusing, but to counter they are working on everything. **What problems is Dialpad Support solving and how is that benefiting you?** It mostly saves me time, and is another point of reference when I'm coming up with forecasting. ### 41. DialPad Review **Rating:** 4.0/5.0 stars **Reviewed by:** Heather C. | Hotel Network Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Dialpad Support?** Translation for calls and being able to see calls live. **What do you dislike about Dialpad Support?** Some agents experience missed calls without the phone ringing. **What problems is Dialpad Support solving and how is that benefiting you?** Missed calls without the phone ringing in order to hold agents accountable. ### 42. Some issues but generally great experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Dialpad Support?** Reporting tools Slick UI Simple to use **What do you dislike about Dialpad Support?** Issue Support Some tech issues **What problems is Dialpad Support solving and how is that benefiting you?** n/a ### 43. Great, easy to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Dialpad Support?** - Intuitive Platform - Nice UI - Voice transcripts are really accurate - Nice analytic capabilities - Good call quality - VI features are very cool and help our CE team a lot - Lots of call routing options - Option to text clients **What do you dislike about Dialpad Support?** - Pricey software - Accessing your call transcripts isn't super straightforward Overall not much I dislike about this software! **Recommendations to others considering Dialpad Support:** Trial the product before signing up to ensure it fits the needs of your business **What problems is Dialpad Support solving and how is that benefiting you?** - Much better analytics - VI helps our customer service team find relevant info, particularly new team members ### 44. Dialpad: Mediocre Software **Rating:** 1.0/5.0 stars **Reviewed by:** Jake H. | Inside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Dialpad Support?** Having dialpad integrated into our CRM software is incredibly useful and easy to outbound/track our calls to customers. That is really the only thing I like about Dialpad overall. **What do you dislike about Dialpad Support?** Almost everything. It breaks constantly. Whether dialpad will decide to drop the call mid conversation, or not allow us to outbound customers because it states 'we are already on an outbound call' (even though we are not), there are constant issues with this software. Customer service is not very helpful. Calling to report issues, most of the time, take weeks to fix or get a response. The software overall is very unreliable which impedes our success and production. Our latest and current NEW issue is that our live icon does not pop up during a call anymore. We utilize the desktop Dialpad app and it is supposed to run in the background while auto-popping a smaller condensed icon for us to have a condensed amount of features like end call, place on hold, etc. This does not work anymore. **Recommendations to others considering Dialpad Support:** Please consider all options before choosing Dialpad. It integrates well with certain CRM's; however, at this point I would give that up to use a much more reliable service. **What problems is Dialpad Support solving and how is that benefiting you?** Being able to track and store all calls in customer records automatically. This is one of the only benefits Dialpad has to offer us. ### 45. Efficient, Easy, and Complete **Rating:** 5.0/5.0 stars **Reviewed by:** Omar Antonio S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Dialpad Support?** One of the best features is the connectivity to CRMs software; I currently use Salesforce. It allows for a fast transition from Dialpad to the customer´s information seamlessly. Especially when you have multiple platforms opened at the same time. Additionally, the coaching profiles allow you to monitor other calls and help keep track of a team´s performance. The dialpad analytics is also a great way to evaluate performance and record conversations so you can come back to them as needed. I have heard some of my colleagues have issues with Dialpad not recording some conversations, but I have not found that to be the case. I have always found the audio file whenever I need to access a specific call. **What do you dislike about Dialpad Support?** Perhaps one of the features I would like to see an improvement on would be the transcripts to transcribe other languages without having to change any settings. To automatically detect it and show the text in that specific language. One of the things I have found hard to set up is the primary audio device. I have issues with the wirless headset I was using, so I constantly switch to regular headphones plugged into the audio jack. I have to constantly make sure all the settings are changed to the correct device and its a manual hassle sometimes. **Recommendations to others considering Dialpad Support:** I would highly recommend making sure your CRM tool is feeding as much information as possible; that way, you can really utilize Dailpad´s full potential **What problems is Dialpad Support solving and how is that benefiting you?** I am mainly solving any issues regarding information registration; since Dialpad links to my CRM, I can have call after call without having to worry about not registering it. It is also a nice bonus to have the call wrap-up feature. Furthermore, one of the main benefits is the clear communication with the client. I have not had any issues pertaining to choppy audio or bad connection. Sending and receiving texts is easy, as well as sending pictures/screenshots. Have not tried it with other type of media. ### 46. Good product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Dialpad Support?** I like the convenience of how simple it is to use. Has a desktop app as well that functions nicely. **What do you dislike about Dialpad Support?** I dislike how many different things you have to click. I wish it were all right on one screen. **What problems is Dialpad Support solving and how is that benefiting you?** Helping solve the call center hold style problems. ### 47. Dialpad: Feature Packed and Easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Gary U. | Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Dialpad Support?** It is great in integrating with G-Suite for account creation. It is easy to download, install and use on any computer. Also integrates well with other apps like OKTA, Slack and Zendesk. It is also easy to check a contact's call history on Dialpad. Another great feature is the '#Moments' feature that categorizes parts of the call so you can easily review the call. What I also love about this app is that it can be installed on your smartphone, giving you the freedom to use your smartphones to answer incoming calls or make outbound calls to your clients on the go. In general, my experience with Dialpad is good, with a few hiccups here and there.. **What do you dislike about Dialpad Support?** The transcription service/feature could use some improvement in converting Speech to Text. There are misspelled words, to completely incorrect transcribed words that make reviewing the call a bit tedious. This is important because, in addition to listening to recordings, its the quickest way to review a call. There are times that the Windows App crashes, or lags, and there were times when calls are missed due to no notifications popping up. Despite these few hiccups, re-installing or updating the app does resolve them, and overall, my experience has been positive. **Recommendations to others considering Dialpad Support:** I would recommend this software. My user experience as a Support staff is overall positive, and I found it easy to use. **What problems is Dialpad Support solving and how is that benefiting you?** I can quickly check my call stats/analytics to see how I'm doing with my handling time. I can also easily pull up information about my call history and review my conversation. ### 48. Great but there's Plenty of Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Claire T. | Member Services Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Dialpad Support?** It is very user-friendly. Took minimal time to get us all trained on the basics and we started using it right away. I also like how simple and sleek the app is. We can connect to different devices at the same time so we never miss a call. The call quality is also so much better on Dialpad. **What do you dislike about Dialpad Support?** I don't like the character limit on call logs. We usually quote our Guidelines and we need to make sure these things are completely and accurately logged. The app also causes a great amount of lag in our other systems. I am not 100% sure how this may be prevented. **Recommendations to others considering Dialpad Support:** I highly recommend it. I will never go back to Five9. That one cause a lot of problems. **What problems is Dialpad Support solving and how is that benefiting you?** It is great for tracking inbound and outbound calls. If I forget to log something, I can always go back and listen to the recording and make necessary changes to my call logs. It will even be much better if it can connect to Salesforce more than 90% of the time. This way, we do not have to log our calls in Dialpad and Salesforce. ### 49. I love auto dialers **Rating:** 5.0/5.0 stars **Reviewed by:** J. Colby W. | Premium Sales Consultant – SoFi Stadium at Hollywood Park, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Dialpad Support?** The ability to click and dial numbers from salesforce. The AI recap of my transcript works well, and I love the extended vm where I can pick up after screening the call. I also like that dialpad keeps record of all of your outbound and inbound calls. Caller ID is amazing as well. Dialpad has made the days of needing a physical phone and a large system go away. Dial pad makes outbound calling easier on both the salesperson and his/her direct reports. DIal pad has increased my time throughout the work day tha would traditionally be lost to picking up the phone. Dial pad has alos made it extremely easy to work from home during the pandemic. All of my systems needed to do my job successfully run through my one laptop. **What do you dislike about Dialpad Support?** Occasionally Dialpad doesn't work with salesforce, and it forces you to restart one or both programs. The AI is annoying with its in convo recommendations sometimes. Dialpad still rings for an incoming call when you are currently on a call, which can be disruptive. Also, I'm not too fond of the fact that there's a notification that pops up with each incoming call. It's very redundant and makes it harder to answer the incoming call. The ringtone options are all very alarming and have a weird tone. The system freezes all too often. THere should be much furhter integration with SalesForce to make sure the synchronicity is in places that are most helpful to the sales people/sales management using dialpad. **Recommendations to others considering Dialpad Support:** Dialpad should create a hardware headset to use with its system. Dialpad should integrate with different web browsers to allow users to click and dial numbers directly from a webpage. There should be more attention paid to what makes dial pad lag or non-responsive. Increase dial pad's options for ringtones. Add more intelligence to the ai to understand sales conversations better and maybe make better recommendations to the user. **What problems is Dialpad Support solving and how is that benefiting you?** Time management as I am able to get out a good number of calls as well as take incoming service calls. Reducing time taken for underwriting and note keeping. Eliminating having to search for recently contacted leads. Dial pad makes calling out and tracking very easy as it takes away a few steps in our process. I think there could be significant improvement through further research and collaborationwith different CRM's to make the system that much more helpful. Dialpad would probably be the best autodialer I've used if it didn't freeze so much. It overall helps my team close more business and put out more effort to be succesful. ### 50. Effortless app, great analytics, just looking for a bit smooth integration **Rating:** 4.0/5.0 stars **Reviewed by:** Chris S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Dialpad Support?** My two favorite features of Dialpad Sell are: 1) The desktop app - Dialpad's app offers a sleek interface that is easy to navigate. I use both the pane view on the left side and the tabs on the top to navigate between different conversations. I also use Dialpad across multiple teams and call centers, and keeping track of the activities happening on each channel is almost effortless. I also enjoy some of the quality-of-life features like being able to mark texts and voicemails as "unread" and being able to "star" meaningful conversations, almost like an email inbox. Overall the app is easy to get started with and takes minimal effort to get maximum output. 2) The web-based analytics app - to accompany its world-class desktop app, Dialpad also offers dashboard-style call analytics. My team and I use these analytics to help track daily metrics and look at call volumes vs. call times. Dialpad Analytics is both simple and effective, making it a great asset on top of the core functions of the service. **What do you dislike about Dialpad Support?** My only complaint about Dialpad Sell: It does not always sync back to my organizations' Salesforce CRM. Although we use Dialpad Analytics for metrics tracking, we also use Salesforce Dashboards for visibility into our team's activities and productivity in real-time (this is somewhat redundant, but some leaders in the company prefer Salesforce reporting). In some cases, there will be discrepancies in call logging and call transcription between Dialpad and Salesforce. **What problems is Dialpad Support solving and how is that benefiting you?** My team and I use Dialpad Sell to connect with new prospects and different customers. Dialpad is our VOIP program of choice for all of our outreach activities. ## Dialpad Support Discussions - [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) - 1 comment, 1 upvote - [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) - 1 comment, 1 upvote - [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) - 1 comment, 1 upvote - [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) - 2 comments, 1 upvote - [What kind of improvements can I see regarding management of accounts?](https://www.g2.com/discussions/31240-what-kind-of-improvements-can-i-see-regarding-management-of-accounts) - 1 comment, 1 upvote - [View Dialpad Support pricing details and edition comparison](https://www.g2.com/products/dialpad-support/reviews?page=10&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+05%3A22%3A50+-0500&secure%5Bsession_id%5D=68aea6ba-d167-4b02-835d-bff3a8579dd1&secure%5Btoken%5D=1b146fbd1f84c9e6f5b2ff132f1bb21ff9046aa0a0ae5297c64ffe3b27d12fb7&format=llm_user) ## Dialpad Support Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Dialpad Support Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Social - Mobile SMS **Platform Basics** - Reporting - Dashboard - Performance - Activity Dashboard - Labor Cost Reporting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Platform Content** - Automation - File Sharing - Content Library **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Callback Scheduling - Activity Dashboard - Call Reporting **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal - Self Service Portal - Labor Management - Attendance Management - Employee Management - Shift Management - Payroll Management - Calendar Management - Communication Management - Compliance Management - Availability Management - Timesheet Management **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Sick Leave Tracking - Online Time Clock - Automated Scheduling - Overtime Calculation - Alerts/Notifications - Mobile Access - Customizable Reports - Schedule Distribution - Generative AI - Multi-Location - Reminders - Shift Scheduling - Reporting/Analytics - Labor Cost Calculator - Shift Swapping - Access Controls/Permissions - Messaging - Data Import/Export - Approval Process Control - Employee Database - AI Copilot - Mobile Alerts - Vacation/Leave Tracking - Activity Tracking - Drag & Drop - Biometric Recognition - API - Real-Time Notifications - Real-Time Data - Resource Allocation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top Dialpad Support Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 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