Dialpad Customer Intelligence Platform Pros and Cons

I like best about Dialpad Meetings is its ease of use combined with high-quality audio and video. The platform’s one-click access eliminates the need for complicated setups, and its AI-driven transcription feature is a game-changer for capturing meeting notes in real time. I also appreciate the seamless integration with productivity tools like Google Workspace and Microsoft 365, making it easy to schedule and join meetings directly from my calendar. Review collected by and hosted on G2.com.

There is nothing for Dislike in Dailpad, but dailpad recordings are not availble for some state. but it's not a big issue. Review collected by and hosted on G2.com.

I loved the Dialpad has a clean and modern interface. Even if you're not a tech wizard, you’ll find your way around quickly. The call quality is top-notch. Whether it's a team meeting or a client call, it delivers clarity. It works seamlessly on phones, desktops, and even through a browser. The transcription and note-taking features are amazing.

Collaboration is a breeze.

The customer support is an amazing team always working to solve the problem

I use it everydays as my dialling app.

It is very easy to integrate and implement on salesforce customization. Review collected by and hosted on G2.com.

Dialpad needs to slve the lagging issue, sometimes the call is disconnected however it takes time.

We have still not found a workaround of beating the duplicacy in calls.

Sometimes called once will log twice. Review collected by and hosted on G2.com.

The connection between the phone app, computer app and IP phones allows for seamless integration of the phone in our companies day to day operations. Being able to look back at phone calls a see the highlights and objectives is really helpful to my employees. It is a great addition to our communications with our customers. Review collected by and hosted on G2.com.

There are times where phone calls may ring on the connected cell phones and we are unable to answer. 95% of the time it works, but there are times where we cannot connect and have to call back the customer. Review collected by and hosted on G2.com.

I think the ability to transcribe live calls make the application my favourite. I am into client facing all the day and I get to speakto my clients is US over the phone. DialPad gives the option to paste the conversation directly into my CRM since it provides the summary of the overall conversation with my client. It saves me a lot of time and effort. Review collected by and hosted on G2.com.

What I disliked so far is the text messages being disabled which affected my producitivity which was later restored though - in short SMS management. Review collected by and hosted on G2.com.

The most helpful thing about Dialpad Support is the people. I am a one person office and not very tech savvy as the Administrator. I had used Dialpad for over a year and then I made changes to my phone system that involved changing my DialPad and my actual mobile numbers. The people were so helpful in getting everything reestablished and in setting me up with an additional feature set that I did not understand. They gave me instructions and told me they would call me back in five minutes to ensure everything worked. Five minutes later, my DialPad rang and I was able to report all systems go!! Their patience in explaining what to do and why was outstanding!! Review collected by and hosted on G2.com.

It is frustrating to go through a couple of rounds of chatbot service before realizing, the problem will require a person, but I guess that is part of the diagnostic process. Review collected by and hosted on G2.com.

Reasonable pricing that works well on solopreneur and/or startup budget. The onboarding call was also quite helpful. The call/voice quality was excellent! Review collected by and hosted on G2.com.

More of a nitpick, really, but I hope there's a more pared-down version of the product. We're basically just looking for a phone and SMS app for our client success team, so we don't really have a need for the other features.

Also, we couldn't use the office number to register a WhatsApp Business account. We would have loved to use the same number across all our comms channels so we won't need to expose our team members' personal information. Review collected by and hosted on G2.com.

What I like best about Dialpad Ai Sales Center is its ability to streamline and enhance the sales process through AI-powered tools. The platform offers features like custom AI Playbooks, which allow you to turn your best-performing sales scripts into automated guides for new reps. Overall, Dialpad Ai Sales Center makes it easier to manage and optimize sales activities, leading to better outcomes and higher efficiency. Review collected by and hosted on G2.com.

One aspect that I find less favorable about Dialpad Ai Sales Center is the initial setup process. It can be somewhat time-consuming and requires careful attention to detail to ensure that all configurations are correctly implemented. Review collected by and hosted on G2.com.

We have been using Dialpad at our Organization for long time and it has helped us in lot more ways.

The tool is user-friendly and the call quality is consistently clear. We are using the Dialpad in Desktop as well in Android mobile and the services are seamless in both devices.

Also, the AI-powered features like transcribing the call and recording helps in keeping the records properly. Review collected by and hosted on G2.com.

We haven't noticed any issues with Dialpad as of now and it seems to be perfect as per our expectations. Review collected by and hosted on G2.com.

Dialpad Ai Meetings' video conferencing is its strongest suit, allowing users to do things like route calls, mute them, or set up calls with three or more participants. Plus, the sound is great. The ease of use makes it perfect for leaving messages and scheduling a meeting regardless of the other person's time zone. Automatic note-taking during important meetings is made much easier with AI-powered real-time transcription. The best part is that you can use it remotely from anywhere using your mobile phone. Review collected by and hosted on G2.com.

Dialpad Ai Meetings is an excellent tool, but the paid versions become prohibitively expensive as we add more features. Review collected by and hosted on G2.com.

The patform is easy to use and its feature makes our voice bot testing very smooth and efficient and i like its recording feature , vocie quality and transcript feature , it has very good customer support and also like to use the dial pad frequently on our day to day work and its easy to install and user frendly to operate Review collected by and hosted on G2.com.

There are no such things for now that I don't like Review collected by and hosted on G2.com.