Dialpad Customer Intelligence Platform Reviews - Page 8

Any issues I've ran into have been resolved 98% of the time with just one call. The support team is very attentive and resourceful. Review collected by and hosted on G2.com.

I don't dislike anything about Dialpad support, everything has been good since utilizing Dialpad. Review collected by and hosted on G2.com.

Beautiful interface, intuitive and good features Review collected by and hosted on G2.com.

Timer format can be sometimes disruptive Review collected by and hosted on G2.com.

Dialpad's great features are a game changer for most any business. Its great user friendly interface is a breeze to learn and use. Customer support is very friendly and easy to work with. Implementation is generally easy. Dialpad's Salesforce integration is top-notch! Review collected by and hosted on G2.com.

Sometimes it is a bit glitchy. Only a couple features I wish I had, such as automatic Dialpad Meeting to CRM. Review collected by and hosted on G2.com.

Omnichannel Support: Dialpad integrates various communication channels like voice, SMS, chat, and social media, allowing customers to reach your business through their preferred method.

AI-powered Features: It offers real-time AI suggestions for agents and supervisors, improving service quality, providing live coaching during calls, and sentiment analysis for better customer understanding.

Cloud-based Platform: Easy setup and deployment with a unified workspace for communication and collaboration.

Scalability: Suitable for businesses of all sizes, allowing for quick scaling as your needs grow. Review collected by and hosted on G2.com.

Pricing can be higher compared to some basic cloud-based phone systems. Review collected by and hosted on G2.com.

I really appreciate the AI-based analytics provided. It's a one-stop solution for all sales-related activities, and the integrations are the icing on the cake. Review collected by and hosted on G2.com.

It's a very useful tool but the addition of custom metrics and various types of graphs would be a highly appreciated feature. Review collected by and hosted on G2.com.

Needed easy setup for new lines and auditing and coaching a newsales rep. This gave me everything I needed with little effort. Review collected by and hosted on G2.com.

Minimal, there is an onboarding curve depending on the complexity of your use cases as with most software. Review collected by and hosted on G2.com.

Dialpad Ai meetings simplifies communication by integrating voice, messaging and video calls into one single platform. Review collected by and hosted on G2.com.

The only downside of the Dialpad Ai Meetings is the Ai translation on calls that are not in english. The Ai transcript can only be used when the call is english spoken. Review collected by and hosted on G2.com.

The interface is easy to use. All the tools are well built and no problem. We use other solutions while speaking with clients and always have issues. Uberconference never have issues. Review collected by and hosted on G2.com.

Need to find a better way for screen sharing as older users find it hard to understand how to share a screen.

We would like to see screen recording as well. This is huge for us to speak with a client that shares a screen and where we need to pass that info along to our team to review. Review collected by and hosted on G2.com.

Dialpad is intuitive and easy to get set up. Team Members were able to begin using it immediately and saw results on the first day of use. It has been easy to reach out to the Dialpad team during launch and get assistance at any time. Review collected by and hosted on G2.com.

Learning to get the most out of Dialpad is an ongoing process and we are still learning. Review collected by and hosted on G2.com.

The real time Ai function is very helpful in auditing recording for quality assurance, It's easier to multitask reading the script than to have to listen to the call itself.

It is pretty user friendly once you figure out the functionality of the system Review collected by and hosted on G2.com.

When a call is transferred to another agent without asking them first, the calls don't get recorded which can be detrimental for legally binding recordings.

There are a lot of calls bypassing certain agents while they are on call queue Review collected by and hosted on G2.com.