Dialpad Customer Intelligence Platform
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Dialpad Customer Intelligence Platform
By Dialpad
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4.4 out of 5 stars
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Dialpad Customer Intelligence Platform Reviews - Page 7

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Dialpad Customer Intelligence Platform Suite Overview

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What is Dialpad Customer Intelligence Platform?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Included with this Suite
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Dialpad Meetings

2,093 reviews

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Dialpad Connect

1,861 reviews

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Dialpad Support

276 reviews

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Dialpad Sell

192 reviews

Dialpad Customer Intelligence Platform Details
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Seller Details
Seller
Dialpad
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Sydney P.
SP
Overview Provided by:
Sydney Perez

Recent Dialpad Customer Intelligence Platform Reviews

Cecilia M.
CM
Cecilia M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most efficient call software"
I like that dialpad allows me to have a number outside of my personal phone in order to answer calls.
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Dialpad Customer Intelligence Platform Media

4,421 Dialpad Customer Intelligence Platform Reviews

4.4 out of 5
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4,421 Dialpad Customer Intelligence Platform Reviews
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Dialpad Customer Intelligence Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad Customer Intelligence PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Mateo B.
MB
Customer experience manager
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Support
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Dialpad Support?

I'm very fund of having different queuing systems and being able to set the priority of each queue and agent according to the needs of the company Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

I would love to have an overall view of all the contact centers and any live calls or active agents on those contact centers Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Dialpad Ai contact center helps us in directing each client to where they need to contact so we can provide the best service according to the contact center that they reach. Review collected by and hosted on G2.com.

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Verified User in Publishing
UP
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Support
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Verified Current User
Review source: Organic
What do you like best about Dialpad Support?

Your problem will be resolved right away, very easy to connect. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Sometime waiting time is more during day hours. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Helping its clients with any issue they face at Dialpad Review collected by and hosted on G2.com.

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Abhishek R.
AR
SDE-2
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Connect
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

The voice transcription feature is superb. I am able to know what I spoke and what the receiver spoke, and it gets saved, which is awesome. The UI is also user-friendly and requires no training to use the application. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

So far, nothing major—most of it is good. Currently, there are not many flaws, and I am sure they will rectify any future issues before I notice them. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Sitting in a country like India, it becomes difficult to buy a US telephone service as cheap as what Dialpad offers. I currently use it for testing my voice IVR application. The app is super fast in connecting calls, and the additional features are just the icing on the cake. Review collected by and hosted on G2.com.

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SHUBHAM V.
SV
Talent Acquisition Specialist
Staffing and Recruiting
Enterprise(> 1000 emp.)
Product Reviewed: Dialpad Meetings
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Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dialpad Meetings?

The best thing about dialpad is that its AI-powered features like real-time transcription, smart summaries, and automated action items makes it best Review collected by and hosted on G2.com.

What do you dislike about Dialpad Meetings?

from the last few weeks i ma seeing some glitches in real-time transcription Review collected by and hosted on G2.com.

What problems is Dialpad Meetings solving and how is that benefiting you?

Its help me to note-taking, follow-up management, and task tracking by offering real-time transcriptions also smart summaries make it perfect. Review collected by and hosted on G2.com.

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MF
CTO
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
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Validated Reviewer
Review source: Organic
What do you like best about Dialpad Connect?

Great Features and very easy to use, also, it looks great! Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Sometimes the amount of menu options can be overwhelming for new users. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Great features, summary and performance. Review collected by and hosted on G2.com.

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Kunnkunuru S.
KS
QA Engineer II
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Connect
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

As a daily user of Dialpad AI Voice, I can confidently say it's revolutionized my calling experience. The AI-driven technology delivers impeccable voice quality, reducing background noise and enhancing clarity. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Very rarely it disconnects when there is normal wifi speed. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

As a daily user of Dialpad AI Voice, I've found it to be an exceptional tool for overcoming communication barriers and streamlining processes. The AI-driven technology ensures clear and crisp voice quality, significantly reducing background noise and enhancing overall clarity. The real-time transcription and voice analytics provide instant insights, helping to speed up decision-making and improve workflow efficiency and easily understandable. Review collected by and hosted on G2.com.

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AF
Patient Care Coordinator
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Support
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Support?

I appreciate Dialpads abilty to record phones calls and store messages. This is very helpful when we need to review an account or refresh our memory on a conversation we had with a patient. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Although Dialpad is extremely easy to use and reliable, the only downside to is it's reliability on internet connectivity. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

The Dialpad Ai contact center helps our orgnaization by automating calls and providing call transcripts.This helps the streamline of workflow by allowing us to focus on more complex tasks instead of manual ones. Review collected by and hosted on G2.com.

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Mohammed P.
MP
Tier-2
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Support
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Validated Reviewer
Review source: Thank You page
What do you like best about Dialpad Support?

The AI feature in Dialpad makes it easy when you are on call with international users.

Especially for those international users whose dialect of language you hardly understand like Chinese, Thailand and a few south Americans. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

No dislikes yet, haven't find anything to dislike. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

This app is very helpful. It has a lot of features like recording the screen while you are on call. This is very beneficial when you want to look back in past to check what had happened on call and what you did on the screen and connect the dots. Review collected by and hosted on G2.com.

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Mayra J.
MJ
Patient Care Coordinator
Consulting
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Meetings
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Meetings?

What I find most helpful about Dialpad AI meetings is the seamless integration of AI features, making it convenient, easy to maneuver, and more effective than other platforms I've used. It also allows us to connect with colleagues or patients who are not centered in the office or who might not be very tech savvy to hop on a quick meeting. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Meetings?

I haven't really encountered too many issues while using Dialpad Ai Meetings. Review collected by and hosted on G2.com.

What problems is Dialpad Meetings solving and how is that benefiting you?

It providing a convenient and efficient way for patients to communicate with us, we enhance client satisfaction and retention, which contributes to growing our clientele. The platform also allows our sales team to easily reach out to potential clients and follow up on leads, driving sales and expanding our client base. Review collected by and hosted on G2.com.

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Jonaliza N.
JN
Sales Representative
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Connect
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dialpad Connect?

it provides summary of your call and provides daily analytics Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

none so far , everything looks great as it is Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

The call summary does gives me a lot of help Review collected by and hosted on G2.com.

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