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4,421 Dialpad Customer Intelligence Platform Reviews
Overall Review Sentiment for Dialpad Customer Intelligence Platform
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The option of sending texts to the customers makes our job more easy & the LiveDash board. Review collected by and hosted on G2.com.
Some times it shows that we missed the call though the status is offduty. Review collected by and hosted on G2.com.
is really useful because it transcribes calls in real-time, so you don't have to worry about taking notes. It also gives helpful suggestions during conversations and automates tasks like creating call summaries, which saves a lot of time. It just makes managing calls a lot easier. Review collected by and hosted on G2.com.
the amount of updates and no check out for the desktop is not good
it would make it much better if providers or pccs can use a desktop to checkout a patient rather than having to use the ipad Review collected by and hosted on G2.com.
Dialpad is extremely user-friendly and reliable. Our company has been using it for many years to answer customer calls directed to our customer service department. The system has never experienced any downtime. You can send texts directly to customers and vice versa. We use it a lot to request pictures or videos showing issues with the furniture when some customers don't want to or don't know how to send them via email. It's an online service that can be used from anywhere. We are all very happy with their services. Review collected by and hosted on G2.com.
I wish they could fix the issue where the ringtone volume for incoming calls and the microphone volume for customer conversations can be adjusted separately. Currently, when I set the ringtone volume low and receive a call, I have to increase the volume because the customer's voice is low. If I keep the headset volume high for clear customer communication, the ringing volume is uncomfortably loud. Review collected by and hosted on G2.com.
It has been such an easy product to use. The customer service is also fantastic and have been very helpful with the implementation process and making it so easy. We as a company use the contact center all the time and it has numerous features. It was so easy to integrate with Dialpad and our experience has been amazing. Review collected by and hosted on G2.com.
Literally nothing. It has been nothing but great. Review collected by and hosted on G2.com.
Taking notes has never been easier! - You can focus on your calls and conversations only! - From providing cutomer support, to handling all calls in one place and even meet with coworkers, it has become a daily use app for our business growth. Incredibly easy to implement and understand amongst all of our teams across the board - confident to say the incorporation of this tool was one of the easiest ones this far Review collected by and hosted on G2.com.
Having so many tools in one single place might be a little more challenging to get the hang of it - if it came across a user that's not very tech-savvy Review collected by and hosted on G2.com.
Dialpad AI is the best prioduct that i have ever user as it has ease of all the access.The support is best to contact incase of any issue. Its integrates with Salesforce and use it in multiple dispositions Review collected by and hosted on G2.com.
I would say nothing. Its the best. I would recomment to all. Review collected by and hosted on G2.com.
What I really like about is the transcription and meeting summary features. I use a couple of other solutions that attempt this and the implementation is poor due to either inaccurate transcription or lazy use or Open Ai's APIs. Dialpad's AI meeting service makes my life easier by unifying my business calls and meetings capability together. along with better transcription and meeting summary output. Review collected by and hosted on G2.com.
The monthly subscription is on the higher side. An integration with Make/Zapier would be a welcomed addition. Review collected by and hosted on G2.com.
It is extremely user friendly. We don't need a tech to come in to change the phone menu, etc. It's all very well laid out. In fact, I started my call centre company from the ground up using Dialpad from the very beginning. Review collected by and hosted on G2.com.
The customer service is patchy. Often times, my operations team feels that they understand more about Dialpad than the live 24/7 help desk. In order to fix an issue that is deeply impacting business, they ask for way too many examples. For a major issue that was going to pause my entire business, I once waited 4 days, and had to keep on chasing them to escalate the issue. Review collected by and hosted on G2.com.
Onboarding team has experience across unique org structures and are able to advise on how best to set up an account based on your business model. Review collected by and hosted on G2.com.
Support staff changes frequently that is assigned to account, can make it difficult at times to get in touch with the right person. Review collected by and hosted on G2.com.
