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4,419 Dialpad Customer Intelligence Platform Reviews
Overall Review Sentiment for Dialpad Customer Intelligence Platform
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The best part about Dialpad AI Contact Center is its real-time AI features, like live call transcriptions and sentiment analysis, which help agents respond more effectively and improve customer interactions on the spot. The integration with other tools and the easy-to-use interface also make managing and analyzing customer support much more efficient. Review collected by and hosted on G2.com.
One downside of Dialpad AI Contact Center is that the AI features, like transcriptions and sentiment analysis, can sometimes be inaccurate, which might lead to misunderstandings during calls. Additionally, the platform occasionally experiences lag or glitches, which can disrupt workflow. Review collected by and hosted on G2.com.
The ease of access to helpful information. They are always super responsive! Anytime I have had questions it is always easy to get a hold of someone and the response is very timely. Review collected by and hosted on G2.com.
Having to schedule appointments to get help Review collected by and hosted on G2.com.
Dialpad allows multiple call center represenitives to answer calls at the same time, while being monitored for quality by a spervisor. The ability to never miss a call keeps us from losing potential revenue from inability to answer. The different call center options make it really easy to delegate to members of our team. I integrate with ServiceTitan, but the few times I have contacted the customer support team at Dialpad, they have been very helpful. Review collected by and hosted on G2.com.
I do not like that an agent can be so easily knocked off duty by a half second spam call. Sometimes an agent will not even realize that they missed a call, and then they are placed off duty. Review collected by and hosted on G2.com.
Great set of features including in line transcription and recording, Ai Features, integration with Salesforce and Service Now and may others. Great easy to use application, Customer support great too. Implementation was very smooth and quick. Review collected by and hosted on G2.com.
Not much to dislike. The only issue we had was when there was a DoS attack on some US providers which affected Dialpad, but this was resolved quickly. Review collected by and hosted on G2.com.
Never was a fan of trouble tickets and thought they go into lala land. With Dial Pad that is different. Sent in an issue and it was resolved immediately and communicated to me as well. Review collected by and hosted on G2.com.
Not much to say here. I have not had an issues with support at DialPad Review collected by and hosted on G2.com.
We've been using Dialpadfor a few months now, and it has been a game-changer! The platform is incredibly user-friendly, making it super easy to train our team quickly. The transcribing feature is spot-on, saving us so much time with detailed and accurate call transcriptions. Because we are a medical practice, the transcribing service allows our team to quickly triage and call back those who need attention sooner. The built-in note-taking is seamless, allowing us to stay organized without any hassle. Overall, it's a reliable and efficient tool that has boosted our productivity. Highly recommend for anyone looking for a streamlined communication solution! Review collected by and hosted on G2.com.
I wish the voicemails were easier to forward. When a voicemail is forwarded it lands in the other user's email instead of Dialpad. Also, voicemails are not possible to be fowarded to another group/department, only to individual person. For example, if a patient left a voice mail in the medical records team line, but needs to go to the advice nurse team, you cannot forward to that department. Review collected by and hosted on G2.com.
They have a great sales team the seem to bve able to pormise the world... Review collected by and hosted on G2.com.
Nothing works beneath the glossy exterior - mainstream CRM integration...now on email support via ticket in Philipnes...been told by multiple people 'we'll call you back' which is kind of ironic for a phone VOIP company Review collected by and hosted on G2.com.
The updated version is actually quite helpful! I tend to mishear a lot of things when talking to people with noisy background. The Ai scripts and easy-access recording make it easier for me to understand the people I talk to better. It's also easy to use as I can have the frequent contacts save and call with just one click. With the other tools I'm also using for work, it is also easy to get everything integrated and do everything in just one place. I use it everyday for customer support and implementation is quite a breeze. Review collected by and hosted on G2.com.
The Ai system would just need a few enhancements to capture the actual dialogue, but the purpose is already there and you're all doing a great job! Review collected by and hosted on G2.com.
This app is very good and easy to use. UI/UX for this app is very elegant, I never got any issue while using this app, had a very seamless experience. Review collected by and hosted on G2.com.
Sometimes when I call, the network issue is there, which gets fixed when I reopen it. But this happens rarely. Review collected by and hosted on G2.com.
