Dialpad Customer Intelligence Platform Reviews - Page 29

The app has a decent interface that is easy to use and understand. Review collected by and hosted on G2.com.

We were paying $300 a year for Dialpad and added 2 lines for our telemarketing initiatives. The bill increased from $300 to $900 a year, which didn't seem reasonable. But that's okay, a quick conversation with Dialpad's customer service should clear things up. I was wrong! After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn't work I ended up finding the customer service email addresses in forums. A week has gone by and the only response I've gotten is that they discontinued the email I had contacted. I wasn't looking to switch providers but they literally don't have a customer service department anymore. Review collected by and hosted on G2.com.

Easy of seeing who is calling and the ability to transfer calls merge calls. It is way better than software I have used in the past. Review collected by and hosted on G2.com.

The only huge downfall I have with Dialpad is my wireless headphones disconnect a lot. It's not all the time but sometimes several times a day. Review collected by and hosted on G2.com.

The voicemail transcription service saves be a ton of time. Review collected by and hosted on G2.com.

The phone app on iOS can be buggy at times. Review collected by and hosted on G2.com.

Works as expected. Voice calls and messaging are seamless

Good customer support over chat

My team uses it daily

Their APIs and webhooks are easy to integrate Review collected by and hosted on G2.com.

It's a bit expensive if you aren't a contact center and not using their AI capabilities Review collected by and hosted on G2.com.

Very help full to desciper words

Ease of Implementation Review collected by and hosted on G2.com.

Wrong answers

some times not the exact information Review collected by and hosted on G2.com.

Taking a call from almost any connected device. A robust API to easily connect my phone data with my CRM and tasking tools Review collected by and hosted on G2.com.

The licensing structure. For an individual IT consultant, it is difficult or impossible to take advantage of the enterprise license. Review collected by and hosted on G2.com.

I love the new trasncript feature which you can easily go back to and review the recap notes. Review collected by and hosted on G2.com.

Somestimes there is a delay when I speak back in forth with someone. Review collected by and hosted on G2.com.

I really like that dialpad has a fully staffed help team available at any time. I enjoy being able to toggle between my different numbers so that I can make sure I'm reaching the right demographic. Review collected by and hosted on G2.com.

I don't reallly have any negative issues with dialpad. it can be difficult on the mobile app to see what number you are texting / calling from so I wish that there was a toggle button. Review collected by and hosted on G2.com.

the dark theme setting is very useful..... Review collected by and hosted on G2.com.

speed volume and ringing tone auto adjustments. Review collected by and hosted on G2.com.

Its abilty to bes used on any device as long as you have acces to the internt (Cloud Base Phone). Review collected by and hosted on G2.com.

Its contact details are not as customizable as other Cloud Base Phones. Review collected by and hosted on G2.com.