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Dialpad Customer Intelligence Platform Reviews - Page 28

Dialpad Customer Intelligence Platform Suite Overview

What is Dialpad Customer Intelligence Platform?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Dialpad Customer Intelligence Platform Details
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.


Seller Details
Seller
Dialpad
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.


Sydney P.
SP
Overview Provided by:

Recent Dialpad Customer Intelligence Platform Reviews

Cecilia M.
CM
Cecilia M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most efficient call software"
I like that dialpad allows me to have a number outside of my personal phone in order to answer calls.
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Dialpad Customer Intelligence Platform Media

4,423 Dialpad Customer Intelligence Platform Reviews

4.4 out of 5
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4,423 Dialpad Customer Intelligence Platform Reviews
4.4 out of 5
4,423 Dialpad Customer Intelligence Platform Reviews
4.4 out of 5

Dialpad Customer Intelligence Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad Customer Intelligence PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Samrat G.
SG
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Connect
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

It translates my meeting on real time basis.

It is very easy to use.

We mainly use it for calling your customers all across the USA.

It is easy to integrate. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

The Analytic Data takes too much time to laod.

And sometime the call connections are not great.

Not very Customizable. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It helps in translating the call for future references. So in future I can go to recordings and listen to my calls. Review collected by and hosted on G2.com.

Hayley K.
HK
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Support
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

I like I can see past calls that I have made during the day. I like that i can text customers back & easily look up their number in the search bar. I think its great that dialpad shows you incoming texts & calls & you can easily look up chat conversations. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

-I dont like that it will disconnect my calls.

-I dont like that it will switch me to DND during a call or even when im not actually using the app.

-I dont like that it will connect more than one agent to a call at once. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

It is letting me balance my daily calls, helps me meet my call quota & it helps me stay in contact wiht customers to give them quotes and to be able to quick leave them messages & updates Review collected by and hosted on G2.com.

AP
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I love several features: Screensharing during the call, transcripts, reliable Salesforce integration, and comprehensive phone app with carrier connectivity. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Support can be tricky to obtain at time, set up can be a bit confusing with where things are found in the submenus, incomplete features unless you upgrade to higher packages. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Its a reliable phone system with more features and reliability than our previous RingCentral connection. Review collected by and hosted on G2.com.

TD
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Meetings
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dialpad Meetings?

Dialpad Ai Meetings is an HD video conferencing platform that lets you meet face-to-face with clients and teammates from anywhere. It offers a variety of features, including HD video, audio, and chat, as well as screen sharing and recording. Prices are mostly affordable, and it also has a free plan for those who want to try it. While traditional ways have worked the new modern video conferencing platform that is affordable, easy to use and feature-rich give Dialpad Ai Meetings a try. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Meetings?

Poor low-bandwidth situations can drastically lower the quality of the audio and video calls but it almost never happens, and the design could become more available for everyone as, for the moment, it could use some improvements. Review collected by and hosted on G2.com.

What problems is Dialpad Meetings solving and how is that benefiting you?

Dialpad can help businesses and individuals increase customer satisfaction by providing personalized and engaging customer support with high-quality conferencing-rich features. It allows users to meet face-to-face with colleagues and clients regardless of location or device. It has drastically improved communication and collaboration between me and my team, and we have outgrown ourselves to new heights so far. The pricing plans are designed to fit the needs of businesses of all sizes, and Dialpad also offers a free trial, which most competitors don't. Review collected by and hosted on G2.com.

MS
Enterprise(> 1000 emp.)
Product Reviewed: Dialpad Connect
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Dialpad Ai Voice has very good features becouse its very easy to understand opposite person accent thorugh Ai Voice transcript. Its very easy to connect and In that application we can share picture, text, Voice mail and now the good option is for video call. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Dislike about Dialpad Ai Voice is sometimes we do no get right when we do call to our collegue and Bussiness Partners and call also get drop autometically. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

This Software is very easy to use and Dialpad Ai Voice has amazing feature in new update with AI transcript and easy to understand other person accent on call. I will defently reffrer to my collegue. Review collected by and hosted on G2.com.

Brent S.
BS
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Connect
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

its trascribing feature for calls is amazing, it even bulletpoint actionable steps you can take coming out of the call. This feature has saved me mulitple times when I've forgotten to take notes. All I have to do is go back and read the transcipt. so simple! Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

The call summaries arent always 100% accurate, otherwise I have no complaints Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

its helps me remember little things my clients say that I forget to take notes on. Review collected by and hosted on G2.com.

Hauwei L.
HL
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Meetings
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Meetings?

No download necessary for participants makes it easy to use, good conference video and audio quality and screen sharing features, fun hold music, and a good user experience generally. We use this daily in meetings both internally and externally. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Meetings?

Ocassional glitch in having set date & time take when scheduling future meetings. Review collected by and hosted on G2.com.

What problems is Dialpad Meetings solving and how is that benefiting you?

Differing levels of technical sophistication among conference participants and using this product allows us to conduct meetings easily. Review collected by and hosted on G2.com.

SA
Small-Business(50 or fewer emp.)
Product Reviewed: Dialpad Meetings
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dialpad Meetings?

Among the standout top features of Dialpad Ai Meetings is its simplicity of use. The program provides an easy and user-friendly interface, allowing it to be straightforward for end users to schedule, join, and handle conferences very easily. The clean design and well-organized structure contribute to a smooth user experience, for even individuals a novice to the program. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Meetings?

Despite the fact that Dialpad Ai Meetings provides a strong number of capabilities, there are some features that might be improved upon. First, the screen sharing function, while functional, can occasionally experience latency or functionality troubles. This is often irritating, especially when sharing content that needs real-time collaboration or exact synchronization. Review collected by and hosted on G2.com.

What problems is Dialpad Meetings solving and how is that benefiting you?

Dialpad Ai Meetings resolves problems related to distant communication and collaboration. With the ever increasing popularity of distant work, having a trustworthy and effective virtual meeting program is essential. Dialpad Ai Meetings allows teams to get in touch and work together effortlessly, no matter their geographic location. Review collected by and hosted on G2.com.

John F.
JF
Business Unit Head
Computer Hardware
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Connect
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

As a user, I can tell Dialpad is one of the most unique business phones for every business. It is the one-stop solution for every business as they offer unlimited features. The most likeable thing about Dialpad is its Ai feature that types in the whole voicemail in real-time. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I believe their mobile app should be a little more optimized. Otherwise, for me, they are 10/10. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad helps me solve a significant problem. In the past, I have experienced different softphones. Usually, the voice quality isn't up to the mark, and they also charge a lot for their services. After switching to Dialpad Ai Voice, I no longer have to spend money on buying credit because Dialpad offers free calling within the United States and Canada and provides the best voice quality to its users. Highly recommended for both business and personal use. Review collected by and hosted on G2.com.

ArjunSingh T.
AT
Mid-Market(51-1000 emp.)
Product Reviewed: Dialpad Meetings
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dialpad Meetings?

The product is Userfriendly and allows user to interact with anyone Review collected by and hosted on G2.com.

What do you dislike about Dialpad Meetings?

Could use more features and allow people to connect Review collected by and hosted on G2.com.

What problems is Dialpad Meetings solving and how is that benefiting you?

Able to connect with efficiency Review collected by and hosted on G2.com.