Dialpad Customer Intelligence Platform Reviews - Page 27

I like how fluid everything is and that I can access calls through my laptop, iPad, or cell phone. Everything is one organized place. Review collected by and hosted on G2.com.

I absolutely dispised the setup and dealing with sales. I was sold one thing, but wasn't told there would be additional costs. So I was very upset about that part. The initial setup was horrendous. However, Ausin came in and saved the day. Absolutely top notch. Review collected by and hosted on G2.com.

Dialpad AI Voice has become a necessary part of keeping track of not only who I talked to, but the conversation itself. I particulary rely on the summary and suggested agenda items to follow-up on, when planning my schedule and tracking my time. Copying the link to the transcript to the file also allows other team members to stay up to date. Review collected by and hosted on G2.com.

As with all voice-to-text agents, speaking clearly and enunciating well is imperative to capturing the actual conversation. The misspellings of names and places are to be expected, but improving Dialpad AI Voice's comprehension of actual language would be greatly appreciated. Review collected by and hosted on G2.com.

Analytics and how customizable the tool is Review collected by and hosted on G2.com.

The only area of opportunity I might mention is regarding the support provided. I understand that there is a significant delay in deploying requested services. Review collected by and hosted on G2.com.

As a hearing impaired person, the functionality that DialPad provides (live transcripts, emails, etc.) help take away some of the issues I have with a standard phone system. Before getting DialPad, I was very hesitate to answer the phone, as I knew I would miss a great deal of what was being said, and have to have the caller repeat things constantly. Now that has all changed! Review collected by and hosted on G2.com.

sometimes the transciption is not available as fast as I need it. Review collected by and hosted on G2.com.

I have been using Dialpad for several years as our corporate phone solution and I love using it. It is intuitive and easy to use interface. The features I use is voice calling, voicemail transcription to text, texting mobile users, call merging/conferencing, call forwarding. I have not had any problems with it so never needed support. Review collected by and hosted on G2.com.

I have not had issues with it to mention. Review collected by and hosted on G2.com.

We can connect easily from our ATS system on dial-pad by clicking on the candidate's numbers. It redirects us to dialpad easily. Also, we have the option to run the app in the background which helps us in multitasking. Review collected by and hosted on G2.com.

Sometimes the calls get disconnected in the app. Also, we are not able to make calls few times, we have to log out and in to make it sure it's running again. They can make improvements in these issues. Review collected by and hosted on G2.com.

I like the convenience and comfort it offers compared to others. It's very user-friendly and their support team is awesome! So much better than competitors. Simply amazing! Review collected by and hosted on G2.com.

Rare instances that you need to check your user settings more than once. Sometimes I don't get any incoming calls because I was not aware I have one since I was not getting notified. Review collected by and hosted on G2.com.

I think that it user friendly and very easy to learn Review collected by and hosted on G2.com.

sometimes we do not have the greatest internet connection so we need to rebot our system Review collected by and hosted on G2.com.

Very easy to use and switch between devices. Call forwarding and admin control is easy. Great Integration with Salesforce Review collected by and hosted on G2.com.

AI is not very good yet with transcription Review collected by and hosted on G2.com.

What I like the most is AI tracks your meeting and keeps audio and not for you to review at a later point Review collected by and hosted on G2.com.

Synchonizing phone numbers to match meeting notes. Review collected by and hosted on G2.com.