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4,423 Dialpad Customer Intelligence Platform Reviews
Overall Review Sentiment for Dialpad Customer Intelligence Platform
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I like that it easily separates work calls from personal calls while still being able to use my personal phone. Review collected by and hosted on G2.com.
It still is a little clunky and sometimes I have trouble connecting to calls or have big delays Review collected by and hosted on G2.com.
As I am working in staffing company this AI helps me a lot, beacause I need to intract with people globally. The best i like the most is transcript feature which helps me to understand different languages easily. Review collected by and hosted on G2.com.
Everything is good but few which shloud be develope the longer navigation of getting our contacts or favourite folders. There should be particular folder to add all the contacts and and we don't have to follow a long navigation to do the same. Review collected by and hosted on G2.com.
Their app only crashes once a week and call quality was fine. Review collected by and hosted on G2.com.
I hate vendors that make it impossible to cancel without going through customer service. I had written confirmation that my account had been cancelled and yet I was charged for an annual renewal.
After posting a review online they reached out and resolved my issue, so they can provide good customer support when they want to. Review collected by and hosted on G2.com.
You can go back and look at conversations to review yourself while growing. I love that they are getting new futures to make the app even better and easier to use all on one platform. I use my dial pad every day for any client interaction made over the phone. Customer Support is always to pleasant to speak with as well when we need clarity on anything. Review collected by and hosted on G2.com.
Loss of connection at times, calls do not go all the way through. Minor things nothing crazy. Review collected by and hosted on G2.com.
Dialpad has allowed our service team to handle calls in a more efficient manner. It has also improved our workflow, and provides a real time transcript of every call. Review collected by and hosted on G2.com.
We are very happy with all recent updates. Review collected by and hosted on G2.com.
the analytics were very thorough. You defi nitely get more information than with the Ai Voice license Review collected by and hosted on G2.com.
The functionality just didn't work well for us as we're not a call center and it isn't as customizable as we'd hoped Review collected by and hosted on G2.com.
Dialpad is really helpful. It has all the features you need, do a call, receive calls and meetings. You can easily reach out to your colleagues and clients! Review collected by and hosted on G2.com.
I don't have anything I dislike in Dialpad. Review collected by and hosted on G2.com.
