Dialpad Customer Intelligence Platform Reviews - Page 19

What I enjoy a lot is the help they give to customers. They are super useful and nice, always there to help when I have a problem. Having an extra number for my work talks on top of the one I use daily on my phone is a big benefit. It basically means I don't have to carry two phones with me, which makes handling both my job and personal life much easier. Review collected by and hosted on G2.com.

Yet, there are a couple of things about DialPad that I don't really like. Sometimes, my phone calls stop working for a short time. This is a big problem, especially when working with kids or their moms and dads who live far away in the country. Review collected by and hosted on G2.com.

I really appreciate that it recaps my discussion after the call ends. It really saves me time when documenting the calls or also to recap for myself when trying to relay the info to other deparments. I use this system all the time! Review collected by and hosted on G2.com.

Some of the recaps are not accurate so I do always have to go in to edit them to make sure the correwct info is on there. Review collected by and hosted on G2.com.

I was able to know what the message was when I was not avble to hear it, like in a meeting so I know heter is urgent or not Review collected by and hosted on G2.com.

It is not good at transcribing names, but I guess everyname is spelled differently Review collected by and hosted on G2.com.

AI CSat, makes the call centre completely transparent Review collected by and hosted on G2.com.

No dislikes. Its a step change for our contact center Review collected by and hosted on G2.com.

Whenever I make calls with DIalpad- I hear it clearly there is no disturbance comes up. It has separate note section which is awesome and I use it for handy notes. Dialpad UI is very easy and adaptable. Review collected by and hosted on G2.com.

There is no dislike for this product. It is just awesome Review collected by and hosted on G2.com.

It's the best-in-class click-to-call app I've used so far. The audio and video quality are excellent, and it works seamlessly for long-duration calls. The crisp and simple UI makes it easy to use. Review collected by and hosted on G2.com.

It would be ideal if I could use audio and video calls even when I am low on internet bandwidth. Review collected by and hosted on G2.com.

I like the symplicity and effectiveness. It lets me recap calls and see areas where I could improve. It's a great interface and has all the functions I could need. Review collected by and hosted on G2.com.

The only function I would change is the mute button while on calls, it takes a while to respond which either cuts me off at the wrong time or is too late. Review collected by and hosted on G2.com.

This is by far the best deliverability platform we have used to communicate with our Students and Partners. It is easy to use and teach others to use. And the Customer Support is amazing and patient.

Great Communication Partner for anyone in Today's World of SMS and Call Needs. Review collected by and hosted on G2.com.

That for whatever reasons our AI tools disappear from time to time. In fact I need to get on chat about it now. Review collected by and hosted on G2.com.

I like that I can leave pre-recorded voicemails. I can also down load on my cell and take calls/texts. Review collected by and hosted on G2.com.

I don't like that I have to put in the phone number before I text. I wish it would just populate in. Review collected by and hosted on G2.com.

Its extreamly easy to use for bigeners

All the features are well difined Review collected by and hosted on G2.com.

Sometimes the name doenst appear in the logs Review collected by and hosted on G2.com.