Top Rated Dialpad Customer Intelligence Platform Alternatives
4,422 Dialpad Customer Intelligence Platform Reviews
Overall Review Sentiment for Dialpad Customer Intelligence Platform
Log in to view review sentiment.
Everything is just really fine. Dialpad is the core of our communication with the candidates. It is really easy to use. The features like AI summary, call transcripts, call recordings, call analytics, data analytics help a lot in maintaining a record. Review collected by and hosted on G2.com.
I do not think there is any downside of it or anything which I would dislike. Review collected by and hosted on G2.com.
its very fast and reliable. - great for charting and making consents easy to find Review collected by and hosted on G2.com.
the amount of updates
no desktop pos there should be more options Review collected by and hosted on G2.com.
The different call center options make it easy to delegate calls amongst the team. AI summaries are super helpful for the team. The UI is very intuitive. Coaching is really helpful when onboarding new team members. Review collected by and hosted on G2.com.
Integration with HubSpot is helpful but customization is limited. AI transcripts are not perfect, there are definitely a few things that don't make sense but that may be because we have some terminology that is specific to our industry. Review collected by and hosted on G2.com.
EASY TO USE AND KEEPS TRACK OF EVERYTHING FOR THE WHOLE OFFICE. CAN USE ANYWHERE AND HAS MULTIPLE FUNCTIONS. Review collected by and hosted on G2.com.
SOMETIMES THE CONNECTION IS NOT THE BEST. USING AIRPODS DOES NOT WORK THE BEST. Review collected by and hosted on G2.com.
I like how everything is very clean and upfront - minimal is good and less hectic! Very good at finding people and consents Review collected by and hosted on G2.com.
sometimes there are too many updates and there is no way to check out on desktop version Review collected by and hosted on G2.com.
It's an all-in-one solution that is easy to use, offering a superb range of features. The integration of AI is the icing on the cake. Review collected by and hosted on G2.com.
It's a great tool, I didn't find any cons as of now. Review collected by and hosted on G2.com.
Ovbiously the design and thougts how they made easy to access Dialpad for any layman . Review collected by and hosted on G2.com.
They could introduce dialpad applciation themes . Review collected by and hosted on G2.com.
The account manager was delightful to collaborate with, yet given circumstances beyond her control, her ability to effect change is limited. Review collected by and hosted on G2.com.
I am utterly disappointed with the service I've received from Dialpad.
Dropped Calls Increased by 100%: It's like we've stepped back in time to the era of unreliable landlines. Our calls have become a game of chance, with dropped calls occurring twice as often as before. It's beyond frustrating and a huge detriment to our business operations.
Need to Hack the System: The fact that we had to resort to hacking the system just to make it work for our organization is mind-boggling. This makeshift solution only served to make things more confusing. We've essentially had to jury-rig the entire system to fit our needs.
Frequent Spam Likely Caller IDs: Our phone lines continue to have spam-likely caller IDs. It's not only an annoyance but also a waste of valuable time when you're constantly getting sent to VM with text saying you are coming up as spam.
Oversold on the Sales Call: When we signed up, we were promised the moon and the stars. The sales pitch was convincing, but it was nothing but empty promises. We were led to believe that this service would be a game-changer for our organization, but it has been nothing short of a disaster.
False Zoho Integration Claims: One of the selling points was the supported Zoho integration, but the reality is that there's no direct integration at all. We were misled, and it's been a pain to manually transfer data between systems.
Manual Lead Assignment: The promise of calls being automatically assigned to leads turned out to only work if you also clicked the record on the application after you used click to dial (Due to not having a direct Zoho integration).
Constant Disconnects with CRM: It's a weekly ritual to reconnect our CRM system to this service. The constant disconnects disrupt our workflow and make it a hassle to maintain an efficient and reliable system. In summary, our experience with this service has been a nightmare. The dropped calls, need for hacking, spam calls, false promises, lack of integration, manual lead assignments, and constant disconnects have made it a source of never-ending frustration. I strongly advise anyone considering this service to steer clear and look elsewhere for a more reliable and honest solution.
Our sales have plummeted drastically since implementing this service. It's not an exaggeration to say that they've dropped in half, and it's not a coincidence. The litany of issues with this service, from dropped calls to the need for hacking the system, frequent spam calls, false promises, and constant disconnects with our CRM, have all contributed to a significant decline in our revenue. It's been a financial disaster, and we're left with no choice but to reevaluate our entire business strategy due to this dreadful experience. Review collected by and hosted on G2.com.
It is good and realiable for a startup business, and it is easy to use. it has integration capability aswell. Review collected by and hosted on G2.com.
The cutomer service and issue resolve time needs to be worked on. As i am running a business i cant have 1-2 days downtime like i did in the start. however the service has gotten better over time. Review collected by and hosted on G2.com.
