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4,422 Dialpad Customer Intelligence Platform Reviews
Overall Review Sentiment for Dialpad Customer Intelligence Platform
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I really enjoy how easy it is to set-up and start using Dialpad. If there is an issue Customer Support is very friendly and eagar to help. There are a lot of great features that allow it to be easily used in our day-to-day workfow Review collected by and hosted on G2.com.
If there are any improvements in price, they do not readily carry-over the savings unless you actively reach-out to customer support. Review collected by and hosted on G2.com.
It is a very convenient tool to use. It is beginner and user friendly. I can test out multiple voice bots without any hassle. It does not require logging in everytime. Review collected by and hosted on G2.com.
I found no cons as of now. It works perfectly for me. Review collected by and hosted on G2.com.
I love Dialpad AI Voice because I can go back to a previous call I had with a client and read the AI-generated summary of the call. I use it all the time when helping customers with any inquiry. Since I work in a role that supports many customers, this is indeed one of the best integrations in my workflow. It's very easy to use, and I can always rely on it. Review collected by and hosted on G2.com.
I do not have anything I dislike about Dialpad. Review collected by and hosted on G2.com.
I appreciate Dialpad AI Sales Center for its real-time insights, which help optimize sales strategies on the fly. The seamless integration with communication tools and its user-friendly interface make it easy to manage and track sales activities, improving overall efficiency and enabling better decision-making in the sales process Review collected by and hosted on G2.com.
The learning curve can be steep, and occasional glitches in AI transcription can lead to inaccuracies in call summaries. Review collected by and hosted on G2.com.
It's not always one hundred percent right, but sometimes I get real help by reading what it leaves or at least a small chuckle. Review collected by and hosted on G2.com.
I don't have much to dislike but I don't take the summaries as fact. I take them with a grain of salt just in case. Review collected by and hosted on G2.com.
It provides clear crystal voice calls and good quality meetings. Review collected by and hosted on G2.com.
Sometimes application hangs and then I have to restart the app everytime. Review collected by and hosted on G2.com.
I like that I can have do not disturb hours set and that there is a mobile phone app so that if I am away from my computer, I can still receive calls. I also really enjoy that text messaging is built in. Review collected by and hosted on G2.com.
I don't dislike Dialpad. An improvement I think it would be helpful is if it tied into my email account and tied contact information in email signatures to Dialpad callers. Review collected by and hosted on G2.com.
It is real time AI assistance, which enhances productivity and improves customer interactions by providing instant insights and support. Review collected by and hosted on G2.com.
The occasional complexity in navigating its interface, which can be challenging for new users to learn quickly. Review collected by and hosted on G2.com.
