Dialpad Customer Intelligence Platform Reviews - Page 14

In the ever-evolving landscape of business communications, Dialpad AI emerges not just as a tool but as a revolutionary force, redefining the paradigms of connectivity, efficiency, and insights. Dialpad AI seamlessly integrates into our existing workflows, requiring minimal setup and offering an intuitive interface that both our tech-savvy and less digitally inclined team members could easily navigate. This ease of use has fostered a more connected team environment, where collaboration is not hindered by technological barriers but enhanced by it. Review collected by and hosted on G2.com.

I'd like to see greater flexibility in terms of call handling & routing for departments. If the channels feature were to incorporate 3rd party integrations, it would be a viable contender to replace basic Slack functionality and allow us to consolidate our tech stack.

I'd also like to see the ability to notate, assign, or chat in department call logs and voicemail inboxes so it is clear if someone has addressed a missed call. Review collected by and hosted on G2.com.

Dialpad is a comprehensive and efficient communication platform that stands out with it's AI capabilities and Integrations. Review collected by and hosted on G2.com.

While basic features are user friendly, some of the more advanced functiinalities may require additional training and support Review collected by and hosted on G2.com.

- The recently revamped interface is very easy to use and quick to train agents on.

- No issues with porting into DialPad so far.

- Online documentation is really good.

- Sales and support are very helpful.

- Alerting options are awesome - you can receive email alerts when no agents are in the queue and other conditions. Review collected by and hosted on G2.com.

Not any real dealbreakers. Only thing that's a slight negative is that if you give a caller an option to transfer to an external number from a menu, you still have to pay the per-minute fee while the caller is talking through that number. That might be a standard thing though. Review collected by and hosted on G2.com.

I like the interface, the ability to run reports and how to listen to calls. Review collected by and hosted on G2.com.

A more dynamic dashboard to monitor queues in real time, agent status and time in a particular state Review collected by and hosted on G2.com.

I like being able to go back and review a call that my team may need assistance with so I can know the background of it. I think it works really well. Review collected by and hosted on G2.com.

The only downside is not being able to hear the call while reading the transcript but I know that it would have to be a recorded call, I still think there should be a way to hear my team speaking even if I cannot hear the other person. Review collected by and hosted on G2.com.

We have been using this a little over a year now. Every day we find something new and helpful. Great experience with the customer support when we reach out with different issues.Overall a great experience . Fantastic that employees that are new to the software adapt quickly and are able to navigate with ease.DIALPAD has made our callcenter deliver a higher level of service. The whole team appreciates to be able to call out from the mobile app . Allows technicians to be able to have their calls logged and recorded from out in the field. Bringing record of all communication with our customers back into the office . Over all a great experience in and out of the office. Review collected by and hosted on G2.com.

Only thing that comes to mind is the dropped calls and the calls not being put through. Upside for that is you get notified of all new, missed ,ALL calls. sometimes new CSR's or techs take a little time to use Dialpad within the other software but just a few lessons and we are good to go. Review collected by and hosted on G2.com.

The AI funtionality was a cool touch and did its job. Customer support was alright too. Review collected by and hosted on G2.com.

Not fit for purpose, our sales team had plenty of issues with call delay makinging it almost impossible to use. Limited integrations means that we had to do everthing through zapier which half the time didnt work. Review collected by and hosted on G2.com.

Phone book at your fingertips, AI of conversations is wonderful, tracking calls and easy access of transfering to cell phone. You have all of your history like email. Review collected by and hosted on G2.com.

The only downside is sometimes navigating the site, but once you do it's incredible. Review collected by and hosted on G2.com.

The main points are that it's extremely user-friendly, admin-friendly, and intuitive.

The AI is helpful, the analytics are very in-depth, and the integrations are a dream come true.

Also, the support/dev team is always open to ideas for new features. Review collected by and hosted on G2.com.

Our primary dislike with Dialpad is that it is more user-centric, rather than admin-centric -- the end users have more control than we're comfortable with.

Another concern is that every single department, queue, auto-attendant, etc, requires a direct dial number, even internal-only ones. Review collected by and hosted on G2.com.

Comprehensive AI features included in all plans.

User-friendly interface with cross-device compatibility.

Competitive pricing with robust feature sets for small to large businesses. Review collected by and hosted on G2.com.

Limited native integrations and some reported issues with existing ones.

Regulatory costs for messaging can add up, especially for businesses relying heavily on SMS/MMS. Review collected by and hosted on G2.com.