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4,421 Dialpad Customer Intelligence Platform Reviews
Overall Review Sentiment for Dialpad Customer Intelligence Platform
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The transcripts prvided for calls along with the volume of data that DialPAd provides is so rich for our service company. The cusotmer support has been 5 star, alwas get our questions awsered in the first phone call. The abilty to leave our office and run the DialPad app on our mobile devices has been a value add. Review collected by and hosted on G2.com.
The call transcript AI feature has room for improvement. The clarity of the transript along with the accuracy is correct about 60% of the time. Review collected by and hosted on G2.com.
The seniment detection feature is supper cool as it provide the live sentiment which helps us to approach the customer accordingly Review collected by and hosted on G2.com.
Every thing is good , but there is a scope of inprovement oin support service as sometime time it takes days to resolve the issue Review collected by and hosted on G2.com.
Dialpad realtime contacts update feature is supper cool which helps me in better relationship managment Review collected by and hosted on G2.com.
Overall experience is good but sometime the support ticketresolution takes serval days to get it resolved Review collected by and hosted on G2.com.
The system is very user-friendly. I have great real-time visibility. Being able to go back and listen to a call is invaluable for resolving customer complaints and training. Running analytics is very easy. Review collected by and hosted on G2.com.
The help/user support. You can ask the same question using different wording and will never get the same answer. Also getting a real person to assist is often a struggle. Review collected by and hosted on G2.com.
The AI meetings are HUGE, they are a great benefit to our business. In addition to the ability to do AI coaching has allowed up to keep our team up to date with all the lastest changes with our products. Review collected by and hosted on G2.com.
Some of the intergration takes some time to get set up correctly, but ones it is set up you are good to go! Review collected by and hosted on G2.com.
An easy-to-use and implement solution with tons of features, taking productivity to the next level with AI capabilities Review collected by and hosted on G2.com.
None as of now. It's making daily life easier. Review collected by and hosted on G2.com.
In the ever-evolving landscape of business communications, Dialpad AI emerges not just as a tool but as a revolutionary force, redefining the paradigms of connectivity, efficiency, and insights. Dialpad AI seamlessly integrates into our existing workflows, requiring minimal setup and offering an intuitive interface that both our tech-savvy and less digitally inclined team members could easily navigate. This ease of use has fostered a more connected team environment, where collaboration is not hindered by technological barriers but enhanced by it. Review collected by and hosted on G2.com.
I'd like to see greater flexibility in terms of call handling & routing for departments. If the channels feature were to incorporate 3rd party integrations, it would be a viable contender to replace basic Slack functionality and allow us to consolidate our tech stack.
I'd also like to see the ability to notate, assign, or chat in department call logs and voicemail inboxes so it is clear if someone has addressed a missed call. Review collected by and hosted on G2.com.
