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4,421 Dialpad Customer Intelligence Platform Reviews
Overall Review Sentiment for Dialpad Customer Intelligence Platform
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I like the features of Dialpad such as having a queue, and being able to filter the queue by representatives' "available". I like that I can be in multiple queues but only "active" in one or certain ones. Dialpad offers many features that make it easy for a call center. Review collected by and hosted on G2.com.
I dislike if I miss a call I am flagged as "RNA", when it used to have an option to "stay on duty" or "get offline". I also dislike that sometimes it does lag. Review collected by and hosted on G2.com.
Using Dialpad is helpful especially for beginners because it has easy navigations ands understandble functions. As a Customer Service Representative, Dialpad allows me to connect with the customers everyday and attend with their inquiries as soon as I can. Review collected by and hosted on G2.com.
I do not have any dislikes about Dialpad as of the moment. Review collected by and hosted on G2.com.
As a sales person, it's a good thing that they can summarize all of the conversation I have with our client. Especially if they are kind rattle of. Also there's a lot of features specially the transcript, Interesting question etc. It's a great way to use as Customer support for our client. Review collected by and hosted on G2.com.
I don't see anything that I dislike with Dialpad. It's a great tool. Review collected by and hosted on G2.com.
Easy to use. Perfect for SMB and B2C companies. More affordable option compared to RingCentral. Review collected by and hosted on G2.com.
Sometimes the call drops when I answer it Review collected by and hosted on G2.com.
The Ai makes it extremely easy for me to know what is going on with my reps at a quick glance and step in when needed. It is very easy to impliment and for reps and supervisors to use. Review collected by and hosted on G2.com.
It is not always the easiest to breakdown certain analtics. Review collected by and hosted on G2.com.
It's really nice to be able to go back to a call and just get the highlights of what you talked about with a customer. The suggestions are helpful with reviewing what you should be working on if you have had to do other tasks before completing everything for that individual. Review collected by and hosted on G2.com.
Some of the Ai translations are words that get blended together and are completely different than what the customer said or name/ number is. Review collected by and hosted on G2.com.
Dialpad not only provides ease in both answering and making calls BUT also it helps provide a transcript whenever I would want to monitor a call even without listening right away. It also helps me locate past calls I want to listen. Review collected by and hosted on G2.com.
There will be cases that the transcript is not 100% accurate that will really let me listen on the actual recording. Review collected by and hosted on G2.com.
We use it for internal tech support, and the AI features enable me to monitor the team, perfomance, and coach real time Review collected by and hosted on G2.com.
There is not much I dislike about the product. The a la cart features can get pricey. Review collected by and hosted on G2.com.
Its AI, and transcript feature and also Its cool how it integrated with my ATS jobdiva Review collected by and hosted on G2.com.
their are very few things to dislike so can't remember. Review collected by and hosted on G2.com.
