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Dialpad Connect Reviews & Product Details - Page 9

Dialpad Connect Overview

What is Dialpad Connect?

Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any device. With Dialpad Connect, you can: - Unify all communications on one platform - Facilitate secure collaboration globally - Equip your team with time-saving Ai tools - Keep employees focused with Ai Recaps automated meeting summaries - Easily revisit key conversations - Simplify workflows with Dialpad integrations

Dialpad Connect Details
Product Website
Languages Supported
English, Japanese
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

How do you position yourself against your competitors?

Dialpad is:

Accessible and affordable for all
Smaller businesses, previously plagued by the burden of rate limits, massive compute power, and high costs, can now instantly unlock the power of Dialpad Ai.

Easy to set up, compliant, and secure
Dialpad Connect can be set up in minutes, comply with communications regulations, and are protected by enterprise-grade security.

Committed to non-stop Ai innovation
Dialpad develops Ai-powered solutions for all industries, including sales, support, and recruiting teams with a growing list of Ai features.


Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.


Sarah R.
SR
Overview Provided by:

Recent Dialpad Connect Reviews

Brian C.
BC
Brian C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Works well for calls, SMS setup is a pain"
Calls come through clear, app works really well, AI features are clutch
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Feature Rich to Support Diverse Business Communications Needs"
There are many things to like about this service, such as: 1. Ability to use existing employee's phones, tablets and computers to leverage this se...
MD
Michael D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Dialpad has been a great experience!"
I really like the way that messaging is organized in the app, also it has dark mode now.
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Dialpad Connect Media

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Video Reviews

1,861 Dialpad Connect Reviews

4.4 out of 5
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1,861 Dialpad Connect Reviews
4.4 out of 5
1,861 Dialpad Connect Reviews
4.4 out of 5

Dialpad Connect Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad ConnectQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Banking
UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

This app is very wonderful and UI and UX is extra ordinary. Whole app is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

It works as expected for me and I fnd no issue in app. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

We need regular testing of calls to monitor their behavior, record the calls, and analyze the Speech-to-Text (STT) results. Everything is integrated into one package, which I find very satisfactory. Review collected by and hosted on G2.com.

Runda S.
RS
Head of Client Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Dialpad keeps everything recorder, our team uses this daily and we have't had any issues so far. The customer support team has also been great at responding to any of our teams questions or concerns. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Can't find anything that we dislike about using Dialpad Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad stores all call recordings so we're able to review them internally for quality and training Review collected by and hosted on G2.com.

SC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

Dialpad has been a massive upgrade from our old Phone System. All calls are transcribed live using AI. It is also very user-friendly to use as a user and as an Administrator. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

The Dialpad Sales License which costs much more than the AI Voice License does not include free texting or calling. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

We are now able to track our Outbound Calls and have all calls transcribed automatically. Review collected by and hosted on G2.com.

Alana V.
AV
Talent Onboarding Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Dialpad Connect?

The thing I like the most about Dialpad Ai Voice is how simple and easy it is to use, I am personally not great with softphone type of programs but Dialpad is extremely comfortable to use. In my work place we use it pretty often and it is our go to when we have to call or text people. I've only contacted customer service once, and it was not related to issues with the platform. Great customer support. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

The only thing I dislike about Dialpad is that I cannot call international numbers. Other than that, amazing experiences. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It has helped me call candidates (HR based) in an easy and in a timely manner. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

Dialpad AI has very user freindly interface and the transcript feature works seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

As of now nothing, everything works perfectly fine. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

I use it for my artificial intelligent bot testing and debugging. It's very usefull for calling to USA numbers with good call quality. Review collected by and hosted on G2.com.

Juan Pablo V.
JV
Supervisor
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I like every single feature it has. Its very good. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

What I do not like is that sometimes the call drop- Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It tells me everything I need to know when I need to know it Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Dialpad Connect?

The summaries are really good to keep track later of the conversation without the need of recording. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Sometimes it generates summaries a lillte slow. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Keeping track of important conversation! Review collected by and hosted on G2.com.

Verified User in Real Estate
CR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

The features are user friendly. The ease of implementation and I use it often for work purposes Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Not applicable. There is nothing I dislike about the Dialpad Ai voice Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

The problems I usually have with Dialpad are the dropping of calls at times Review collected by and hosted on G2.com.

NS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Awesome experience with Dialpad AI voice service which make my work easy to in daily work responsbilities , In recruitment staffing need to connect globally where dialpad AI helping a lot to connect and understand the other languages with use of transcript feature . Dialpad AI voice reduce helps me to reduce the timeline of the process easily to understand the and removing the communication gap. Most of time I had to verify the details with the candidates where Dialpad AI help me a lot in that . Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Dialpad AI voice should have the feature to configure the email so that the get notification through email as well , Sometime facing the call dropping issue . Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It has been very long I am using Dialpad AI service ,working in Staffing firm most of feature are very useful for me to reduce the time frame of my work .

I can say very useful for such enviorment where you need to connect globally to understand the thing in different language . very beneficial for me. Review collected by and hosted on G2.com.

Verified User in Cosmetics
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

It makes sorting through our voicemails so much easier. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Sometimes the AI transcript isn't 100% accurate Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Love being able to track calls and who is answering Review collected by and hosted on G2.com.