Dialpad Connect Reviews & Product Details - Page 7

I like that I can have do not disturb hours set and that there is a mobile phone app so that if I am away from my computer, I can still receive calls. I also really enjoy that text messaging is built in. Review collected by and hosted on G2.com.

I don't dislike Dialpad. An improvement I think it would be helpful is if it tied into my email account and tied contact information in email signatures to Dialpad callers. Review collected by and hosted on G2.com.

Its ability to communicate effectively the conversation had into text Review collected by and hosted on G2.com.

Nothing at all, it is a well put together Review collected by and hosted on G2.com.

I'm able to review what I discussed and see it later. keeps things fresh when going through past calls. Review collected by and hosted on G2.com.

It isn't always perfect but gets the gist of what was discussed. Review collected by and hosted on G2.com.

Dialpad was ahead of the AI curve! Their live transcriptions, call summaries, and other integrated AI products are fantastic. Instead of adding AI to use the buzzword, Dialpad provides a great product with AI integrated in many ways that actually add value. Review collected by and hosted on G2.com.

Compared to similar programs, Dialpad is more expensive. Our assigned customer success team member is not great. Review collected by and hosted on G2.com.

This is user friendly and so easy to navigate. I've been very impreesed with the system. My favorite feature is being able to download it onto my cell phone to make sure I never miss an important text/call. The AI Voice makes it easy to go back and reference the conversation. Such an important part of our job is staying organized and communicating with customers and Dialpad makes that part of the job a breeze. Review collected by and hosted on G2.com.

I honestly can't think of anything I don't like! Dialpad is the best of the best. Review collected by and hosted on G2.com.

EASY TO USE AND KEEPS TRACK OF EVERYTHING FOR THE WHOLE OFFICE. CAN USE ANYWHERE AND HAS MULTIPLE FUNCTIONS. Review collected by and hosted on G2.com.

SOMETIMES THE CONNECTION IS NOT THE BEST. USING AIRPODS DOES NOT WORK THE BEST. Review collected by and hosted on G2.com.

The account manager was delightful to collaborate with, yet given circumstances beyond her control, her ability to effect change is limited. Review collected by and hosted on G2.com.

I am utterly disappointed with the service I've received from Dialpad.

Dropped Calls Increased by 100%: It's like we've stepped back in time to the era of unreliable landlines. Our calls have become a game of chance, with dropped calls occurring twice as often as before. It's beyond frustrating and a huge detriment to our business operations.

Need to Hack the System: The fact that we had to resort to hacking the system just to make it work for our organization is mind-boggling. This makeshift solution only served to make things more confusing. We've essentially had to jury-rig the entire system to fit our needs.

Frequent Spam Likely Caller IDs: Our phone lines continue to have spam-likely caller IDs. It's not only an annoyance but also a waste of valuable time when you're constantly getting sent to VM with text saying you are coming up as spam.

Oversold on the Sales Call: When we signed up, we were promised the moon and the stars. The sales pitch was convincing, but it was nothing but empty promises. We were led to believe that this service would be a game-changer for our organization, but it has been nothing short of a disaster.

False Zoho Integration Claims: One of the selling points was the supported Zoho integration, but the reality is that there's no direct integration at all. We were misled, and it's been a pain to manually transfer data between systems.

Manual Lead Assignment: The promise of calls being automatically assigned to leads turned out to only work if you also clicked the record on the application after you used click to dial (Due to not having a direct Zoho integration).

Constant Disconnects with CRM: It's a weekly ritual to reconnect our CRM system to this service. The constant disconnects disrupt our workflow and make it a hassle to maintain an efficient and reliable system. In summary, our experience with this service has been a nightmare. The dropped calls, need for hacking, spam calls, false promises, lack of integration, manual lead assignments, and constant disconnects have made it a source of never-ending frustration. I strongly advise anyone considering this service to steer clear and look elsewhere for a more reliable and honest solution.

Our sales have plummeted drastically since implementing this service. It's not an exaggeration to say that they've dropped in half, and it's not a coincidence. The litany of issues with this service, from dropped calls to the need for hacking the system, frequent spam calls, false promises, and constant disconnects with our CRM, have all contributed to a significant decline in our revenue. It's been a financial disaster, and we're left with no choice but to reevaluate our entire business strategy due to this dreadful experience. Review collected by and hosted on G2.com.

It is good and realiable for a startup business, and it is easy to use. it has integration capability aswell. Review collected by and hosted on G2.com.

The cutomer service and issue resolve time needs to be worked on. As i am running a business i cant have 1-2 days downtime like i did in the start. however the service has gotten better over time. Review collected by and hosted on G2.com.

What I enjoy a lot is the help they give to customers. They are super useful and nice, always there to help when I have a problem. Having an extra number for my work talks on top of the one I use daily on my phone is a big benefit. It basically means I don't have to carry two phones with me, which makes handling both my job and personal life much easier. Review collected by and hosted on G2.com.

Yet, there are a couple of things about DialPad that I don't really like. Sometimes, my phone calls stop working for a short time. This is a big problem, especially when working with kids or their moms and dads who live far away in the country. Review collected by and hosted on G2.com.

I was able to know what the message was when I was not avble to hear it, like in a meeting so I know heter is urgent or not Review collected by and hosted on G2.com.

It is not good at transcribing names, but I guess everyname is spelled differently Review collected by and hosted on G2.com.