Dialpad Connect Reviews & Product Details - Page 6

The application is very user friendly and it has a very good call clarity Review collected by and hosted on G2.com.

I didn't find anything to dislike about the product Review collected by and hosted on G2.com.

Being able to track calls and see getting indepth data about each caller Review collected by and hosted on G2.com.

Onboarding was useless as things changed after we were onboarded and nothing was where it was previously and there was no follow up stating oh we've changed how we look lets help you out. Review collected by and hosted on G2.com.

Dialpad Voice allows us to easily make international outbound calls. Review collected by and hosted on G2.com.

Dialpad Voice can be a bit complicated when selecting a call center to make an outbound call. Sometimes you have to reselect the intended option. Review collected by and hosted on G2.com.

We use Dial Pad as the daily driver at my workplace. We use it multiple times a day, probablyat least 100 times , daily , each user. This is the only tool we use for our main purpose, one specific purpose. all our telephonic communication.

it's a great tool, easy and efficient. All the features are simple to use and easy to find. Transcripts and call recording are fabulous and great when needing to referance . If you miss anything you can always go back and listen to the call. also great when training new people . allows us to demonstrate real conversations. Overall a great assett to our telephonic necessities. 2 thumbs up! Review collected by and hosted on G2.com.

Not too much I dislike. one thing that comes to mind, is when having technical problems, takes a while to get customer service. It does take a while to load. Might need some help with installation . It is kind of tricky. Review collected by and hosted on G2.com.

No phones needed, everything is there. Meetings, video chats, text messages, and other features. Makes work flow easier. Also I like how multiple people can have their own numbers and/or depts. Very easy implementing into trainings. Customer support is very professional and quick. Dialpad is used everyday in our office by multiple users. Integrating it in the office was a breeze and quick and easy set up. Review collected by and hosted on G2.com.

I don't like that we have to pay an extra fee for text messages now. I think it should still be included with no extra charges. They were included for years. I don't think that's fair. I hate the new keypad option!!! At 1st you could just press the numbers when prompted on a call without having to bring up the keypad, now you have to bring up the keypad manually, wait for it to load, and then press the number for whatever option you want. It's an inconvenience. If the key pad takes a while to come up and you're being prompted to choose an option on a call it'll just hang up which makes you have to call again. that's a hassle when you are using 24/7. Review collected by and hosted on G2.com.

as an IT admin, it's easy to navigate. The application allows admins to move phone numbers, and users, and create offices without having to speak with support. I find this valuable and time-saving when I need to make adjustments fast. Review collected by and hosted on G2.com.

I would like to see more support with porting phone numbers. However I do need to clarify that their support team does help and responds fast for all other issues. Review collected by and hosted on G2.com.

I really enjoy how easy it is to set-up and start using Dialpad. If there is an issue Customer Support is very friendly and eagar to help. There are a lot of great features that allow it to be easily used in our day-to-day workfow Review collected by and hosted on G2.com.

If there are any improvements in price, they do not readily carry-over the savings unless you actively reach-out to customer support. Review collected by and hosted on G2.com.

It is a very convenient tool to use. It is beginner and user friendly. I can test out multiple voice bots without any hassle. It does not require logging in everytime. Review collected by and hosted on G2.com.

I found no cons as of now. It works perfectly for me. Review collected by and hosted on G2.com.

I love Dialpad AI Voice because I can go back to a previous call I had with a client and read the AI-generated summary of the call. I use it all the time when helping customers with any inquiry. Since I work in a role that supports many customers, this is indeed one of the best integrations in my workflow. It's very easy to use, and I can always rely on it. Review collected by and hosted on G2.com.

I do not have anything I dislike about Dialpad. Review collected by and hosted on G2.com.

A great help specially for voice agent like me. Review collected by and hosted on G2.com.

None. All is good! A great tool to assist customers. Review collected by and hosted on G2.com.