Dialpad Connect Reviews & Product Details - Page 5

What I like best about Dialpad Ai voice is the number of features it has. For example, the texting and even the transcipt summaries with calls are great addditions that enhance the efficiancy of communication. Review collected by and hosted on G2.com.

Although Dialpad Ai voice is extremely easy to use, I would apprecaite some improvement with adding different languages so the Ai transcript is accurate. Review collected by and hosted on G2.com.

The transcripts prvided for calls along with the volume of data that DialPAd provides is so rich for our service company. The cusotmer support has been 5 star, alwas get our questions awsered in the first phone call. The abilty to leave our office and run the DialPad app on our mobile devices has been a value add. Review collected by and hosted on G2.com.

The call transcript AI feature has room for improvement. The clarity of the transript along with the accuracy is correct about 60% of the time. Review collected by and hosted on G2.com.

In the ever-evolving landscape of business communications, Dialpad AI emerges not just as a tool but as a revolutionary force, redefining the paradigms of connectivity, efficiency, and insights. Dialpad AI seamlessly integrates into our existing workflows, requiring minimal setup and offering an intuitive interface that both our tech-savvy and less digitally inclined team members could easily navigate. This ease of use has fostered a more connected team environment, where collaboration is not hindered by technological barriers but enhanced by it. Review collected by and hosted on G2.com.

I'd like to see greater flexibility in terms of call handling & routing for departments. If the channels feature were to incorporate 3rd party integrations, it would be a viable contender to replace basic Slack functionality and allow us to consolidate our tech stack.

I'd also like to see the ability to notate, assign, or chat in department call logs and voicemail inboxes so it is clear if someone has addressed a missed call. Review collected by and hosted on G2.com.

I like being able to go back and review a call that my team may need assistance with so I can know the background of it. I think it works really well. Review collected by and hosted on G2.com.

The only downside is not being able to hear the call while reading the transcript but I know that it would have to be a recorded call, I still think there should be a way to hear my team speaking even if I cannot hear the other person. Review collected by and hosted on G2.com.

The AI funtionality was a cool touch and did its job. Customer support was alright too. Review collected by and hosted on G2.com.

Not fit for purpose, our sales team had plenty of issues with call delay makinging it almost impossible to use. Limited integrations means that we had to do everthing through zapier which half the time didnt work. Review collected by and hosted on G2.com.

Phone book at your fingertips, AI of conversations is wonderful, tracking calls and easy access of transfering to cell phone. You have all of your history like email. Review collected by and hosted on G2.com.

The only downside is sometimes navigating the site, but once you do it's incredible. Review collected by and hosted on G2.com.

The main points are that it's extremely user-friendly, admin-friendly, and intuitive.

The AI is helpful, the analytics are very in-depth, and the integrations are a dream come true.

Also, the support/dev team is always open to ideas for new features. Review collected by and hosted on G2.com.

Our primary dislike with Dialpad is that it is more user-centric, rather than admin-centric -- the end users have more control than we're comfortable with.

Another concern is that every single department, queue, auto-attendant, etc, requires a direct dial number, even internal-only ones. Review collected by and hosted on G2.com.

Comprehensive AI features included in all plans.

User-friendly interface with cross-device compatibility.

Competitive pricing with robust feature sets for small to large businesses. Review collected by and hosted on G2.com.

Limited native integrations and some reported issues with existing ones.

Regulatory costs for messaging can add up, especially for businesses relying heavily on SMS/MMS. Review collected by and hosted on G2.com.

The real time transcription is very helpful for my meetings and automation noice isolation helps when there is some noice Review collected by and hosted on G2.com.

Getting to support when there is some issue ,as they take tie to resolve the tickets Review collected by and hosted on G2.com.

I like the quality of feature and number of feature they provide such as recording and transcript. Review collected by and hosted on G2.com.

As of now there is nothing. I am enjoying using the product. Review collected by and hosted on G2.com.