Dialpad Connect Reviews & Product Details - Page 4

Don't be deceived by the competitive pricing and advertised features. They ahve polished videos and marketing, but if you encounter even the smallest issue, they will bring your entire business to a halt and leave you hanging. Review collected by and hosted on G2.com.

Their customer service is absolutely abysmal. They do not do what they claim they will, but they will claim they have completed service tasks that are necessary to the functioning of your business. You will only later discover that they have lied and when you request that they resolve the issue, they will go through the same cycle of inaction and lies about resolving the issue, while perpetuating the service issue and potententially the damage to your business. Review collected by and hosted on G2.com.

the computer app! Makes answering and tracking calls seamless! Also love the history provided on the app Review collected by and hosted on G2.com.

I don't have any dislikes about dialpad! Sometimes the call will drop, but I don't think it's specific to dialpad-- I think it's more an internet problem! Review collected by and hosted on G2.com.

Convenient & user-friendly, straightforward user interface & easy to connect devices. Device compatibility is also a plus! Works with an extensive range of devices. Easy to resolve issues if any arise. Review collected by and hosted on G2.com.

Sometimes it does ignore incoming calls when trying to answer them. A few times, it has marked abandoned calls that never rang through. Also the complicated setup and routing orders for call centers that are currently available. Review collected by and hosted on G2.com.

I love the transcription feature. It helps me if my notes are incomplete where I can go back and add to my notes, but also as a historical reference where I can look at the history of calls that I've made. It was easy to set up and use, and if I had questions and there were a few, customer support was great, quick, professional and very helpful in getting to resolution. I use it every single day, I could never go back to anything else, and it also integrates seemlessy with my other apps. Review collected by and hosted on G2.com.

I really don't see any downsides, other than it took a litte bit, maybe a couple of days to get used to it, but after that it was off to the races. Review collected by and hosted on G2.com.

Dialpad is a great phone system. My calls are always clear and with the help of the call transcripts and the call highlights, I can quickly analyze and summarize any important agreement or information. Review collected by and hosted on G2.com.

There are some evident errors in the transcripts but nothing that avoids using it. With a bit of work, this could be fixed and still be a great tool for your calls. Review collected by and hosted on G2.com.

Using Dialpad is helpful especially for beginners because it has easy navigations ands understandble functions. As a Customer Service Representative, Dialpad allows me to connect with the customers everyday and attend with their inquiries as soon as I can. Review collected by and hosted on G2.com.

I do not have any dislikes about Dialpad as of the moment. Review collected by and hosted on G2.com.

As a sales person, it's a good thing that they can summarize all of the conversation I have with our client. Especially if they are kind rattle of. Also there's a lot of features specially the transcript, Interesting question etc. It's a great way to use as Customer support for our client. Review collected by and hosted on G2.com.

I don't see anything that I dislike with Dialpad. It's a great tool. Review collected by and hosted on G2.com.

Easiest to set up and maintain compared to several others weve tried. Can port in my existing phone numbers. We use it daily and it was a seemless onboarding with zero downtime. Review collected by and hosted on G2.com.

would love more options for deskphones etc Review collected by and hosted on G2.com.

Saves me from having to use my personal cell to call people. Review collected by and hosted on G2.com.

How-Tos are confusing to read and understand. Review collected by and hosted on G2.com.

I literally love everything about it. It is the best service we have ever purchased and wont look back. Its super easy to implement it into your business, the customer support is great, we love all of the features and its integrations are nice. We use it every single day. Review collected by and hosted on G2.com.

I honestly haven't noticed any downsides. Review collected by and hosted on G2.com.