Dialpad Connect Reviews & Product Details - Page 3

I like that dialpad allows me to have a number outside of my personal phone in order to answer calls. Review collected by and hosted on G2.com.

I dislike that it does not let me see my missed calls very clearly Review collected by and hosted on G2.com.

is really useful because it transcribes calls in real-time, so you don't have to worry about taking notes. It also gives helpful suggestions during conversations and automates tasks like creating call summaries, which saves a lot of time. It just makes managing calls a lot easier. Review collected by and hosted on G2.com.

the amount of updates and no check out for the desktop is not good

it would make it much better if providers or pccs can use a desktop to checkout a patient rather than having to use the ipad Review collected by and hosted on G2.com.

The voice transcription feature is superb. I am able to know what I spoke and what the receiver spoke, and it gets saved, which is awesome. The UI is also user-friendly and requires no training to use the application. Review collected by and hosted on G2.com.

So far, nothing major—most of it is good. Currently, there are not many flaws, and I am sure they will rectify any future issues before I notice them. Review collected by and hosted on G2.com.

Great Features and very easy to use, also, it looks great! Review collected by and hosted on G2.com.

Sometimes the amount of menu options can be overwhelming for new users. Review collected by and hosted on G2.com.

As a daily user of Dialpad AI Voice, I can confidently say it's revolutionized my calling experience. The AI-driven technology delivers impeccable voice quality, reducing background noise and enhancing clarity. Review collected by and hosted on G2.com.

Very rarely it disconnects when there is normal wifi speed. Review collected by and hosted on G2.com.

it provides summary of your call and provides daily analytics Review collected by and hosted on G2.com.

none so far , everything looks great as it is Review collected by and hosted on G2.com.

Dialpad's UI is very interactive and minimal which makes it easy to use and implement. I frequently use the Dialpad and it allows me to integrate with my system easily. The customer support of the Dialpad is very active and always ready to help the customer. Review collected by and hosted on G2.com.

1. When we type the phone number that is already saved in my contact list, it doesn't come up with the saved contact name. It creates a contact if we save them.

2. The transcript modal during the call is not sticky, it closes down as soon as we click somewhere else. It should remain open until we close it. Review collected by and hosted on G2.com.

It's great for a lot of different platforms. The transcription is great. Great Admin panel with a lot of controls and analytics. The account team is pretty flexible with license count. Can be adapted to a ton of different situations (user phones, main line, conference room calling, etc.) which make it a great solution to solve a lot of needs. Review collected by and hosted on G2.com.

There are a lot of taxes that add up beyond MSRP! It's not completely hands-off on a lot of networks -- we had to do a good deal of tuning on our network to get call quality as good as we wanted it. Review collected by and hosted on G2.com.

I love that it summarizes phone calls made by my team so I can quickly see the call's content and any action items. Review collected by and hosted on G2.com.

Nothing. I have been very happy with this service. Review collected by and hosted on G2.com.

Dialpad is far more convenient than a traditional phone system.

It's nice people from home or on the road can answer calls without having to deal with VPNs or any other road blocks.

I write software against the Dialpad API and it's been incredibly useful for our business model.

I like that they are constantly making improvements and do seem to listen to our feedback. Review collected by and hosted on G2.com.

I dislike the lack of fine grain control, I'm not sure why I don't have access to shut off robot voices across the board, or disable hold music (which will play by default instead of a ringtone, which confuses callers). Some of the things we have to make support requests for are odd, but we do get help quickly usually. I also get conflicting answers from support reps for the same question, for instance, I've set up 4-5 offices at this point for sister companies and every time I have to make a ticket to get rid of the robot voice and hold music. One rep immediately fixed it during a chat, but the last one I talked to this week told me that it was impossible and I had to wait for them to elevate the ticket to get it fixed. I'm not sure if that's an internal training issue?

I also wish there was different ring tones for different departments or offices, controlled at the account level. We have employees working across different Dialpad offices (for different websites) so they have to answer the phone a different way depending on the department that rings, it would be great if they got an audio indicator of which office was ringing.

Some of the overrides are non-intuitive - I wish I could set 17 seconds ring time for every employee across the board, I have to rely on asking each person to set that themselves, or spend hours proxying into each account.

I wish this system was built with traditional business models in mind. Not everyone likes phone trees and robot voices.

Our customers LOVE that we don't have a phone tree or auto-attendant (we hear how much they like it daily).

We always have a person answering the phone to help our customers and Dialpad actually makes call routing hard for a setup like ours. They really push phone trees and auto-attendants that say 'push 1 for sales'. It's sad that's the focus when callers dislike it so much, but we make it work for what we need.

The way Dialpad was designed - it's impossible to see the overall phone routing.

You have to bounce from mainline to department to department and click many links to verify how missed call routing will bounce through your system during on hours.

I would LOVE LOVE LOVE if Dialpad implemented an overview diagram to see how calls route through the system (AirCall has this) and to quickly make changes to how missed calls bounce. I'd love a diagram for open hours routing and another one for closed hours routing.

It would be great if I could drag and drop a missed call on the mainline to go from Department A to Department B without having to click around a zillion times (and then do it again to verify I got it right).

A visual would be so incredibly handy and then I could just take a screenshot and send it out to employees so they could also see exactly how it works.

We get a lot of internal questions about how call routing is setup and I have to manually check every department and then spend time creating a diagram myself or writing out how it works. Review collected by and hosted on G2.com.