Dialpad Connect Reviews & Product Details - Page 2

The updated version is actually quite helpful! I tend to mishear a lot of things when talking to people with noisy background. The Ai scripts and easy-access recording make it easier for me to understand the people I talk to better. It's also easy to use as I can have the frequent contacts save and call with just one click. With the other tools I'm also using for work, it is also easy to get everything integrated and do everything in just one place. I use it everyday for customer support and implementation is quite a breeze. Review collected by and hosted on G2.com.

The Ai system would just need a few enhancements to capture the actual dialogue, but the purpose is already there and you're all doing a great job! Review collected by and hosted on G2.com.

This app is very good and easy to use. UI/UX for this app is very elegant, I never got any issue while using this app, had a very seamless experience. Review collected by and hosted on G2.com.

Sometimes when I call, the network issue is there, which gets fixed when I reopen it. But this happens rarely. Review collected by and hosted on G2.com.

Calls come through clear, app works really well, AI features are clutch Review collected by and hosted on G2.com.

Outbound SMS still not activated 2 months later. Review collected by and hosted on G2.com.

Easy and QuickDialpad’s real-time transcription capabilities are highly praised for capturing conversations and making them searchable. This is especially useful for note-taking and follow-ups. Review collected by and hosted on G2.com.

Call Quality Issues: Some users report inconsistent call quality, particularly in areas with poor internet connectivity. Review collected by and hosted on G2.com.

I like that I can review all of my information, as it is recorded and logged in a very organized matter. Review collected by and hosted on G2.com.

I do not like when the Chat feature lags, as this makes it hard to answer the Agents in a timely manner. But I noticed this only happens for certain AA organizations. Review collected by and hosted on G2.com.

We've had a wonderful experience so far with Dialpad. We love the Ai options provided with our service as well as the ability for all users to utilize the advance services and SMS messaging. The implementation process was easy and painless. Review collected by and hosted on G2.com.

We haven't found any downsides to the service yet. The only thing we would love to see is the ability to export analytics and reports but the voice service itself is great. Review collected by and hosted on G2.com.

I work as an Intake Specialist at a law firm. I am on the phone constantly - speaking with new people and learning about their stories. On busy days, it is very easy to forget what story belonged to who or what client I promised I'd follow up with. Dialpad AI Voice allows me to refresh my memory, provides a summary to my leadership team to look at should questions arise, and provides me a task list of action items. While it's not always 100% accurate, it's usually accurate enough that I can remember and understand what the feature is sharing. I use Dialpad Ai Voice daily and it was super easy to integrate for our team. Review collected by and hosted on G2.com.

I'm not sure if the dislikes are with Dialpad Ai Voice or with Dialpad itself. However, being able to filter my calls versus my teams calls. Being able to view trends/analytics for the department. Review collected by and hosted on G2.com.

The AI recaps are awesome, and very helpful when going back to see what any previous conversations were before I call someone myself. That part is very beneficial is saving us time not having to recap anything on the phone w/ a customer so they can just dive right into the issue from there. Review collected by and hosted on G2.com.

Any time we have had issues, the customer support line has'nt been very responsive. The only way for me to reset Dialpad when I have any issues is to completely restart my laptop. If I close DP and open it back up it just picks up where I left off, even if that was just a mistake where I left off. Review collected by and hosted on G2.com.

I've been really impressed with Dialpad for our AI voice bot testing. The platform is easy to use, and its features make testing interactions smooth and efficient. Review collected by and hosted on G2.com.

Currently, I found no issues. It is working fine for me. Review collected by and hosted on G2.com.

I like that dialpad allows me to have a number outside of my personal phone in order to answer calls. Review collected by and hosted on G2.com.

I dislike that it does not let me see my missed calls very clearly Review collected by and hosted on G2.com.