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Dialpad Connect Reviews & Product Details - Page 10

Dialpad Connect Overview

What is Dialpad Connect?

Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any device. With Dialpad Connect, you can: - Unify all communications on one platform - Facilitate secure collaboration globally - Equip your team with time-saving Ai tools - Keep employees focused with Ai Recaps automated meeting summaries - Easily revisit key conversations - Simplify workflows with Dialpad integrations

Dialpad Connect Details
Product Website
Languages Supported
English, Japanese
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

How do you position yourself against your competitors?

Dialpad is:

Accessible and affordable for all
Smaller businesses, previously plagued by the burden of rate limits, massive compute power, and high costs, can now instantly unlock the power of Dialpad Ai.

Easy to set up, compliant, and secure
Dialpad Connect can be set up in minutes, comply with communications regulations, and are protected by enterprise-grade security.

Committed to non-stop Ai innovation
Dialpad develops Ai-powered solutions for all industries, including sales, support, and recruiting teams with a growing list of Ai features.


Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.


Sarah R.
SR
Overview Provided by:

Recent Dialpad Connect Reviews

Brian C.
BC
Brian C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Works well for calls, SMS setup is a pain"
Calls come through clear, app works really well, AI features are clutch
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Feature Rich to Support Diverse Business Communications Needs"
There are many things to like about this service, such as: 1. Ability to use existing employee's phones, tablets and computers to leverage this se...
MD
Michael D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Dialpad has been a great experience!"
I really like the way that messaging is organized in the app, also it has dark mode now.
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

Dialpad Connect Media

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Video Reviews

1,861 Dialpad Connect Reviews

4.4 out of 5
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1,861 Dialpad Connect Reviews
4.4 out of 5
1,861 Dialpad Connect Reviews
4.4 out of 5

Dialpad Connect Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad ConnectQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Retail
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Helpful to keep track of conversations for future use Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Nothing, the product works fine enough. No complaints. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Keeping track of phone calls and messages Review collected by and hosted on G2.com.

Verified User in Banking
UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

AI live translation, AI recap

User friendly UI Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

System Test sometimes is inaccurate on call quality Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

We are using for AI voice bot testing for our application. The main benefitting thing about is the DialpadGPT where we get the Live call history Review collected by and hosted on G2.com.

Verified User in Food Production
UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I like that it easily separates work calls from personal calls while still being able to use my personal phone. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

It still is a little clunky and sometimes I have trouble connecting to calls or have big delays Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Ease of instituting company phone lines Review collected by and hosted on G2.com.

Grant W C.
GC
GRANT W COOPER PROFESSIONAL CORPORATION
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

features

autodial

convieneience

accuracy Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

volume issues

records all aspects

not much else Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

secure communication

good connectivity

ability to extrapolate information

recordability Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dialpad Connect?

Their app only crashes once a week and call quality was fine. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I hate vendors that make it impossible to cancel without going through customer service. I had written confirmation that my account had been cancelled and yet I was charged for an annual renewal.

After posting a review online they reached out and resolved my issue, so they can provide good customer support when they want to. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It was providing me with business phone service, but after multiple issues with the product and customer support, I decided to switch products Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Dialpad is a user-friendly and easy-to-use software. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I don't find anything inconvenient about it for now. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Real-time subtitles Review collected by and hosted on G2.com.

Verified User in Newspapers
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

We upgrades from an old (25+ y/o) POTS system. The setup for each desk phone and app was incredibly easy.

The customer support was helpful in getting the phones we purchased provised. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

The only dislike so far is the ability to route calls specific ways when others don't answer. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Replacing a very old and espensive phone system. Dialpad replaced it and was live in a matter of minutes. We were able to port all of our old numbers and get everything operational quickly. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I love being able to see the conversation in real time, and having the transcripts makes it easy to pass the call to my coworkers for them to read the conversation if I need their help on something. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Even after training the data on my name several times, it still comes up as Andy in the results. A few proper nouns are not consistently recognized even when they are used commonly. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Keeping tabs on call issues and keeping an eye on quality of calls. Review collected by and hosted on G2.com.

Vishnu  D.
VD
Frontend Web Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Dialpad is extremly useful product when it comes to conference calls and and global communication with clients of different regions. In my job I require to connect with people of uncommon spoken language with the help of Dailpad Ai, I can understand them through transcript produced by the Dailpad Ai. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

We don't get email notification when there is a missed call and sometimes a call dropping issue. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad Ai VoiP trascript feature helps me a lot in my day to day job while connecting with my clients of diffent spoken language where we cannot find common toungue to discuss our agenda, Dialpad Ai solves this problem for me by transating their words in to transcript and same for them, with some added services such as calling and texting etc. Review collected by and hosted on G2.com.

NS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Since Dialpad AI Voice implemented to my org for me awesome experience using calling ,texting ,messaging , Dialpad AI Voice transcript features is completely different which is helping me to understand the other languages as per my responsbilites have to connect with client and candidates in different region also within the org, after using this I would say it is best Voip service for my domain because most of the time need to connect different country. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

not getting emails for other notification like texting ,missed call . Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad AI Voice resolve the biggest issue by giving the transcript feature which help to understand the other languages also give the quality of Calling, texting, I would say Dialpad AI voice is good one for all these . Review collected by and hosted on G2.com.