![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice")
AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

2/23/2025

More Options
- 
- [Respond as Dialpad Connect](https://www.g2.com/survey_responses/dialpad-connect-review-10877148/official_response/new)

"Feature Rich to Support Diverse Business Communications Needs"

4.5/5

What do you like best about Dialpad Connect?

There are many things to like about this service, such as:

1. Ability to use existing employee's phones, tablets and computers to leverage this service.

2. Apps for iOS, Android and Windows environments.

3. User customization for ringing unique phone lines and tweaking the interface based on personal preferences.

4. Near-real time textual dictation and display of live voice calls.

5. AI-generated summary of voice calls for quick references.

6. Admin's ability to view call metrics of the various phone lines assigned to team members.

7. Lots of flexibility to support voice, texting and even fax communications for the business with customers, along with a single integrated platform for everything. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

While there are many great features for this service, it does require quite a bit of a learning curve for the Admin to take in to become fully proficient with everything. It also takes some time to work with and train the users to ensure they have a full grasp on the capabilities and know how to use it for maximizing utility of it within the business unit. One of the key user preferences to receive notifications appears to be hidden deep in the app's UI -- that made it difficult to diagnose an issue that one of our users was having. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

An integrated communications platform to interact with customers, no matter if it is on mobile phones, tablets or laptop/desktop platforms. Satisfying HIPAA security compliances was a requirement as well. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

See what 4037 reviewers think of Dialpad Connect

4.4 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/dialpad-connect/reviews)