--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4179 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4179 scale: '5' date_modified: '2026-06-20' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,179 ## About Dialpad Connect Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items ## Dialpad Connect Pros & Cons **What users like:** - Users appreciate the **ease of use** of Dialpad Connect, praising its intuitive interface and efficient call management. (126 reviews) - Users appreciate the **call management capabilities** of Dialpad Connect, enhancing communication and simplifying CRM integration. (70 reviews) - Users find the **customer support helpful** and appreciate remote access to work numbers and call summaries. (56 reviews) - Users love the **AI transcription feature** of Dialpad Connect, enhancing workflow and ensuring nothing is missed during calls. (55 reviews) - Users value the **user-friendly interface and seamless CRM integration** of Dialpad Connect, enhancing productivity and communication. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users experience **call issues** with Dialpad Connect, particularly with forwarding and routing, impacting their communication efficiency. (55 reviews) - Users often face **connection issues** with Dialpad Connect, leading to frustrating experiences and disrupted communication. (42 reviews) - Users find **missing functionality** in call forwarding and admin controls, limiting their ability to manage transitions effectively. (29 reviews) - Users experience **recording issues** with Dialpad Connect, affecting call quality and overall communication reliability. (27 reviews) - Users face **call quality issues** , including delays in connection and minor bugs impacting the overall experience. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (25 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. DO NOT USE DIALPAD **Rating:** 0.0/5.0 stars **Reviewed by:** Stephen C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Dialpad Connect?** Absolutely nothing, because I can’t get any of my questions answered or resolved. **What do you dislike about Dialpad Connect?** Cannot cancel my subscription. I spoke directly with the director, who personally assured me the subscription would be canceled and that I would receive a refund. May came around and not only was the subscription still active, but I was charged again. The worst part of this entire experience has been the customer service. Be prepared to wait 1-2 hours just to speak with someone, and then another 1-2 weeks to actually get anything resolved. Extremely frustrating experience overall. **What problems is Dialpad Connect solving and how is that benefiting you?** There were very few benefits, and they were completely masked by all the issues I ran into with the customer success team. They don’t seem to have any ability to escalate problems within a reasonable timeframe, so I consistently had to wait 1–2 hours on hold just to get a response. ### 2. Dialpad Connect’s AI Recaps and Real-Time Transcriptions Shine for Hybrid Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Pawan D. | Technology Officer, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect stands out for its advanced app & AI features, which delivers real-time call transcriptions and automated “AI Recaps” that quickly capture key decisions and action items. It also provides a smooth, unified experience for voice, video, and messaging, working reliably across both desktop and mobile devices, which makes it a strong fit for hybrid teams. On top of that, its out-of-the-box integrations with tools like Microsoft 365 help keep communication history and CRM data neatly aligned and in sync. **What do you dislike about Dialpad Connect?** Users often criticize Dialpad Connect for inconsistent call quality, citing “choppy” audio, dropped calls, and “one-way audio” glitches—especially when switching between Wi‑Fi and mobile data. Many also feel the pricing structure is misleading, since essential features such as CRM integrations and 24/7 support are restricted to costly higher-tier plans, and final bills can include unexpected taxes and carrier fees. Technical support is another frequent pain point: users describe it as “abysmal” or unresponsive, which can result in long delays when trying to resolve critical billing or service issues. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps solve the problem of “information loss” by using AI to deliver real-time transcriptions and automated summaries, so important details don’t get missed during busy calls. For our team, this removes the need for manual note-taking and keeps work moving by streamlining the workflow with seamless integrations that keep communication history and customer data in sync. ### 3. Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync **Rating:** 5.0/5.0 stars **Reviewed by:** Kaushik C. | Lead IT, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Dialpad Connect?** 1. AI Features and that arrow if you click on it - you can actually see the call transcript 2. Summary feature is also awesome. 3. Voicemail feature 4. Sync with our CRM - MS Dynamics 365 5. I have dialpad on my mobile too - so I don't miss any prospect calls. **What do you dislike about Dialpad Connect?** Nothing much but just like SalesLoft - it should have the time zone feature too. I mean if I'm calling a phone number it should indicate that the person/prospect is in which Time Zone - that will certainly help us to not call out of time zone areas. **What problems is Dialpad Connect solving and how is that benefiting you?** 1. Connect with Customers 2. AI real time transcription - helps to create Minutes of Meeting easily 3. Awesome feature as I can do call my customers, send a text msg and even do a video call from the single window/app. 4. Audio quality is good 5. Communication is much more streamline as for eg - if i call a particular number - past history is reflected or stored which can give you a better idea about your last conversation/communication. ### 4. Salesforce Integration + Dialpad App Mobile/Desktop **Rating:** 4.5/5.0 stars **Reviewed by:** Jay P. | Network/System Administartor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Dialpad Connect?** Overall it's been a greate expirence, I love Mobile app more better than Deskotp. I can trasfer the call between devices as well as Saleforce platform. I am currently waiting for Toll free texting feature as we are high on the SMS side as well from our CC team. Thank you Dialpad **What do you dislike about Dialpad Connect?** Nothing in particular, but it’s really frustrating when the salesperson who sold you the product leaves after making some promises, and then a new salesperson comes in who doesn’t know what we’ve already been through. That’s a real pain. I hope Dialpad can have a more stable team on the sales side to maintain a good relationship. Also, I didn’t like that after onboarding, the salesperson never reached out to me to get an update on the account. Thank you. **What problems is Dialpad Connect solving and how is that benefiting you?** Many way, Call logging to SF directly. Mainline call routing all saving the Recording if we need to go back and use it. ### 5. AI-Powered Insights and Unified Communication in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nirpeksh C. | Senior Technical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Dialpad Connect?** What stands out most about Dialpad Connect is its AI-powered call insights and real-time transcription, which make conversations much easier to follow, track, and act on. I also like that it brings calling, messaging, and meetings together in one platform, which improves overall communication efficiency and gives better visibility into what’s happening across conversations. **What do you dislike about Dialpad Connect?** Dialpad Connect’s biggest drawback is how heavily it leans on AI features that aren’t always fully accurate. That can affect call clarity and the reliability of transcripts, so I still find myself needing to double-check things manually from time to time. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect addresses the problem of fragmented communication and limited visibility into calls by bringing calling, messaging, and AI-driven insights together in a single platform. For me, this means smoother collaboration, less time wasted switching between tools, and real-time visibility into conversations that supports better, faster decision-making. ### 6. Dialpad Connect: Trusted platform to place Calls and AI Transcription in a single platform **Rating:** 5.0/5.0 stars **Reviewed by:** Darshan K. | Associate GTM Engineer , Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Dialpad Connect?** The best feature of Dialpad Connect that I like is that it allows me to manage the calls, messages and meetings on one platform with ease. The call quality is reliable. Using AI as the power behind the app, it is easy to follow a conversation and enhance communication through functions like live transcription and call summaries. It is easy to use and is compatible with remote and hybrid teams. **What do you dislike about Dialpad Connect?** The only negative aspect of Dialpad Connect is that certain advanced features and reporting capabilities are not as powerful as the ones of traditional phone systems. The quality of the calls might be poor in case of the unstable internet connection and certain integration may need additional configuration. The system is also simple to operate in geeral, although the more advanced customization requires time to master. **What problems is Dialpad Connect solving and how is that benefiting you?** The Dialpad Connect addresses the issue of communication by placing calls, messages and meetings in one platform. It provides you with good sight into your call logs and AI-generated summaries. This minimizes the lack of follow-ups and enables remote teams to work effectively. To the point, it simplifies daily communications and increases productivity. ### 7. Simple VOIP Client with Great AI Meeting Recaps and Flexible Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Dialpad Connect?** Dialpad is a simple-to-use VOIP client with great AI tools for recapping and summarizing meetings. The website is easy to navigate, and the admin area makes it straightforward to view reports and see real-time user activity. It also offers flexibility in choosing which device you receive calls or texts on. **What do you dislike about Dialpad Connect?** Setting up the IVR was not intuitive at all. Dialpad customer service also wasn’t very helpful when we ran into issues. That’s been a major theme with them. It can be difficult to get in contact with your dedicated rep, and it often feels like they avoid taking meetings or addressing complaints. I even had a Dialpad rep schedule a meeting with me to “review changes in the platform” for our company, but it ended up being a sales call, even though I asked multiple times whether it would be. **What problems is Dialpad Connect solving and how is that benefiting you?** Our organization previously had an expensive telephone bill and no real way to send text messages. This meant staff was either using a personal phone or getting a company cell phone. Neither was a good solution and introduced costs or risks. Dialpad resolved that with a simple app on a computer or phone. ### 8. All-in-One Communication Made Easy with Dialpad’s AI Transcription & Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Rodeo Isaac D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Dialpad Connect?** What I like best about Dialpad is that it brings all communication tools—calls, messages, and video meetings—into one platform. It’s easy to use, works across multiple devices, and the AI-powered features like call transcription and analytics really help improve productivity and communication efficiency. **What do you dislike about Dialpad Connect?** What I dislike about Dialpad is that while it has great core features, some advanced tools can feel limited or locked behind higher-tier plans. There are also occasional call quality issues depending on internet stability, and the interface, while modern, can take a bit of time to fully get used to. **What problems is Dialpad Connect solving and how is that benefiting you?** It auto-transcribes conversations and also provides AI summary. It saves us time and effort to listen in daily calls. ### 9. All-in-One Cloud Communications with Smart Insights and an Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Vijaysing P. | Test Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect stands out to me because of its cloud-based solution for all business communications, with calling, messaging, and video meeting capabilities combined into one platform. Its intelligent call insights and easy-to-use interface enhance collaboration and efficiency in communication. **What do you dislike about Dialpad Connect?** nothing to add this time from my side everything seems fine **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect addresses such problems as fragmentation of business communication, lost conversations, and lack of insight into call performance. This product will be helpful to me because it helps with collaborating, increases productivity, and provides useful analytics through AI technology. ### 10. Overall satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** April 25, 2026 **What do you like best about Dialpad Connect?** The most helpful part of Dialpad is convenience. No longer do we have to deal with the limitations of a traditional phone system. I can receive calls and texts on my direct line wherever I happen to be located. Calls can easily be forwarded to me. Additionally, the flexibility of the system is impressive. I can receive calls whenever I wish and set times when I am not available. We can use a variety of capabilities - or not. It is up to us and we can determine the amount of technology we use and pay for. **What do you dislike about Dialpad Connect?** There is occasionally a drop in service. Additionally, sometimes it can take a second or two for service to begin after we answer a call. The result is that we may answer a phone call, but your client does not hear us answer and greet them. If we do not repeat the greeting, the client might feel like the call never connected and hang up. **What problems is Dialpad Connect solving and how is that benefiting you?** Remote meetings, No longer dealing with the cost of owning a traditional phone system, and the analytics available to us are all helpful. ### 11. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** What stands out most about Dialpad Connect is its built-in AI, which provides real-time call transcription, summaries, and actionable insights, helping teams work more efficiently. It combines calls, video meetings, and messaging into one platform, reducing the need for multiple tools. Being fully cloud-based, it allows seamless communication from anywhere on any device. Overall, its simplicity, scalability, and smart automation make it a strong choice for modern businesses. **What do you dislike about Dialpad Connect?** What some users dislike about Dialpad Connect is that call quality can be inconsistent, especially with weak internet connections, leading to dropped calls and interruptions. Many also mention limited advanced features and reporting compared to traditional systems, which can restrict customization. Technical support and troubleshooting can sometimes be slow or frustrating, causing delays in resolving issues. Additionally, certain features and integrations are only available in higher-tier plans, making the pricing feel less transparent. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the problem of scattered communication tools by bringing calls, messaging, and meetings into one unified platform, making it easier to manage all interactions in one place. It also eliminates manual note-taking through AI-powered transcription and summaries, saving time and improving accuracy in follow-ups. Additionally, it replaces traditional phone systems with a flexible cloud-based solution, reducing costs and allowing teams to work from anywhere. Overall, this leads to better productivity, faster decision-making, and more efficient customer communication. ### 12. Dialpad connect-All-in-One Calling with AI Notes and Seamless Device Switching **Rating:** 4.5/5.0 stars **Reviewed by:** Anchal J. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** For me, the best feature is the built-in AI, which automatically takes notes and summarizes conversations. I also really like that it lets you move a live call between your computer and your phone without hanging up, so switching devices feels smooth and seamless. **What do you dislike about Dialpad Connect?** Dialpad Connect has a few downsides, especially inconsistent call quality that can sometimes lead to choppy audio. On top of that, useful features like 24/7 phone support and key app integrations are only available on the more expensive pricing tiers, which I find frustrating. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the hassle of juggling too many apps by bringing calls, texts, and video meetings together in one place. It also helps prevent people from missing important details, since its smart AI transcribes conversations. ### 13. Seamless User Management with Dialpad Connect **Rating:** 4.5/5.0 stars **Reviewed by:** Rajat K. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Dialpad Connect?** I like that Dialpad Connect has options to manage users properly. They provide detailed reporting and analysis about the calls, which is really helpful. Reporting helps me understand how many calls have been made, how many connected, the talk time, and it gives me a quick summary of how the calls went. I also appreciate the tags that summarize the nature of the calls, like if they were scheduled, not interested, or nurturing. The initial setup was pretty smooth because we were given a dedicated account manager, which made the process easy. We were able to get up and running very quickly, and people can access it easily. **What do you dislike about Dialpad Connect?** I think sometimes when I call the African region, there is a bit of lag on the call. So that connectivity issue could be something that could be improved. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps me connect with the right people and contact any geography of my choice. It also provides phone numbers for caller ID, aiding my outbound calls efficiently. ### 14. Simple All-in-One Calling, Messaging, and Meetings With Helpful AI Call Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Nirpeksh C. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Dialpad Connect?** It brings calls, messages, and video meetings into one platform, and it’s simple to use. It also has an AI feature that helps us write notes from calls, which saves me time and makes it easier to remember the important points. Most importantly, I can use it on both my phone and my computer. **What do you dislike about Dialpad Connect?** Call quality sometimes be inconsistent, especially if the internet connection is not to strong. Mobile version is more reliable then desktop version and customer support takes longer than expected time to resolve app issues **What problems is Dialpad Connect solving and how is that benefiting you?** It solves the problem of managing business communication accross differnt tools and keeping track of important conversations, instead of using a sepeate apps for calls messages, meeting and notes making everything is available in 1 app. It saves my time ### 15. Simple Setup, Clear Calls and Helpful Transcription **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Dialpad Connect?** what I like about Dialpad is that calling feels simple and not confusing. I can focus on the conversation instead of thinking about settings. The setup also does not take much time, so it is easy to start without extra steps. In consultation type work, clear calling matters a lot. The call quality feels stable, and features like transcription help in getting a basic idea of what was discussed, so follow-ups become easier. I work as a Dietician & Nutritionist and manage a homeopathy clinic, and i also handle online consultations, so tools like this help in managing patient communication in a more clear way. I don’t use it all the time, but from what I have seen, it has enough useful features and still feels simple. It can fit into normal workflow without making things complicated. **What do you dislike about Dialpad Connect?** Just one thing I noticed is that sometimes the transcription or summary is not fully exact, so I still need to check things manually. Also, for simple consultation calls, some features feel more than what I actually need, so I don’t always use everything. **What problems is Dialpad Connect solving and how is that benefiting you?** in my work, one common problem is handling multiple patient calls and remembering everything discussed, especially during online consultations. Sometimes small points or instructions get missed later. dialpad helps here by giving call transcription and summary, So I get a basic record of the conversation without writing notes myself. It makes follow-ups easier because I can quickly check what was discussed. It also helps in keeping communication more organized. Instead of handling calls separately, everything stays in one place, which saves time and avoids confusion during busy hours. Overall, it helps reduce manual effort, saves time, and makes consultation work a bit more clear and manageable. ### 16. All-in-One Calling, Meetings, and Messaging Made Easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Sudip U. | Senior Technical Service Desk Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Dialpad Connect?** What I like most about Dialpad Connect is its clean, cloud-based interface that brings calling, messaging, and meetings together in one place. The AI-powered features—like call transcription and summaries—are especially helpful for saving time and boosting productivity. **What do you dislike about Dialpad Connect?** One drawback of Dialpad Connect is that certain advanced features are limited to higher-tier plans, which can drive up overall costs. Users might also run into occasional call-quality problems when their internet connection is unstable. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect addresses the challenge of managing business communications across multiple tools by combining calls, messages, and meetings in one platform. For me, this improves collaboration, helps reduce missed messages and follow-ups, and saves time thanks to AI-powered features such as call transcription, summaries, and a searchable conversation history. ### 17. Flexible Phone System with Room for Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Karen W. | Director of Maintenance and Inspections, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Dialpad Connect?** I like Dialpad Connect for its ability to function as a comprehensive phone system that isn't tied down to hardwired phones. This flexibility means I can be anywhere and still use the phone system effectively. One of the main advantages is that a coworker living in a different country can answer our phone systems remotely, which is incredibly convenient for our business operations. **What do you dislike about Dialpad Connect?** I don't like that it has a size restriction for texting larger size photos. Also, the settings are not easy to configure. It doesn't have a lot of potential for open API and integrations that we would like **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect so we can make business calls without relying on hardwired phones, and it lets us connect without using our cell phones. It allows remote team members, even in different countries, to answer calls. ### 18. Easy to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources **Reviewed Date:** June 18, 2026 **What do you like best about Dialpad Connect?** We've had a great experience using Dialpad Connect. The platform is intuitive, reliable, and easy to deploy across our team. Call quality has been consistently excellent, and the user interface makes managing calls, messages, and voicemails straightforward. One of the standout features is the AI-powered call transcription and analytics, which provide valuable insights and help improve communication efficiency. The mobile and desktop apps work seamlessly, allowing our team to stay connected whether in the office or working remotely. **What do you dislike about Dialpad Connect?** While Dialpad Connect has been a strong overall solution for our business communications, there are a few areas that could be improved. Occasionally, call quality can be affected by network conditions, and some advanced configuration options are not as intuitive as they could be for first-time administrators. The AI transcription feature is very useful, but it can sometimes struggle with industry-specific terminology, accents, or poor audio quality, requiring minor manual corrections. Additionally, certain integrations and reporting features could offer more customization to better support unique business requirements. That said, these issues have had a relatively minor impact on our overall experience, and the benefits of the platform continue to outweigh the drawbacks. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect has helped solve several communication challenges for our team. Before implementing it, managing calls across different devices and locations was difficult, and it was often challenging to keep track of important conversations and follow-up actions. With Dialpad Connect, all our business communications are centralized in one platform, making it easier for employees to collaborate and stay connected whether they're in the office or working remotely. The AI-powered call transcription and voicemail features ensure that important details aren't missed, while call analytics provide useful insights into team performance and customer interactions. As a result, we've improved responsiveness, reduced missed communications, increased productivity, and created a more seamless experience for both our employees and customers. ### 19. Some amazing benefits, some defects **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The AI features are great and really help users follow along with conversations and get things done. The UI is simplistic and elegant. **What do you dislike about Dialpad Connect?** We have been having strange UI issues where notifications don't show until you quit and restart the app. Headset issues where Discover headsets are showing up in Dialpad, yet are not working properly, but the same headsets work with Zoom and other systems. Also, configuration of the different departments could be more simplistic, yet at times it seems like the only answer to some problems is to buy a phone number. Overall, it is still working through some kinks. **What problems is Dialpad Connect solving and how is that benefiting you?** We needed a good VOIP system that would allow us to manage calls across various offices simplistically and to get rid of existing phone plans. The AI features simplify the process and allow for a better experience. ### 20. Dialpad Makes Communication Simple and Reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Dialpad Connect?** I like Dialpad Connect because it makes communication simple, reliable, and easy to manage. The platform is user-friendly and allows me to make calls, send messages, and stay connected with others all in one place. I appreciate how smooth the call quality is and how convenient it is to access conversations from different devices. Another thing I like about Dialpad Connect is that it helps keep work organized. Features like call history, voicemail, messaging, and integrations make it easier to stay on top of communication without switching between too many tools. It feels modern, efficient, and designed for the needs of a busy workplace. Overall, Dialpad Connect is a helpful communication tool that saves time, improves productivity, and makes it easier to stay connected with coworkers and clients. I would recommend it to anyone looking for a dependable and easy-to-use business phone and messaging platform.Why Dialpad Connect Makes Communication Simple and Reliable **What do you dislike about Dialpad Connect?** One thing I dislike about Dialpad Connect is that it can sometimes feel confusing when first learning how to use all of its features. While the platform has many useful tools, it may take some time to understand where everything is and how to use it properly. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the problem of scattered communication. Instead of needing separate tools for phone calls, messages, voicemail, and call history, Dialpad Connect brings everything into one platform. This helps people communicate faster, stay organized, and avoid missing important calls or messages. ### 21. Unified, Mobile, and Smart—Streamlining Team Huddles **Rating:** 4.0/5.0 stars **Reviewed by:** Souvik J. | Team Lead ASRS, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect brings voice calling, team messaging, video conferencing, and SMS together in a single, clean interface. It feels consistent and works the same way across desktop apps, web browsers, and mobile devices. **What do you dislike about Dialpad Connect?** To get the most advanced AI features, you have to subscribe to their higher-tier plans or purchase them as add-ons. If you have a large team where only a few people actually need deep analytical recaps, paying a premium for the entire user base can cause the software costs to escalate quickly. **What problems is Dialpad Connect solving and how is that benefiting you?** In the world of modern business, communication platforms like Dialpad Connect are designed to solve a very specific set of headaches that teams face daily—especially when those teams are split between desks, meeting rooms, and active operational floors. ### 22. Efficient Communication Tool with Stellar AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Cristiano L. | Maintenance Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Dialpad Connect?** I use Dialpad Connect to interact with my company teammates and truck drivers, mainly through voice calls. I like how easy it is to handle more than one call at the same time and transfer calls without disruptions. The fact that I can use Dialpad Connect on both my cell phone and PC is a big plus. I'm pleased with the AI integration, which provides summaries, transcripts, and recordings of each call, making it easier to review information from past conversations and keep accurate records. Setting it up was very easy, and I managed to get it going on both my devices quickly. **What do you dislike about Dialpad Connect?** The only thing I dislike is that it tries to run an update more than once a week. **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect for easy communication with my team and drivers. It handles multiple calls, keeps my personal number private, and allows status updates. AI features like call summaries and transcripts help me review past interactions accurately. ### 23. Intuitive Call Management with Helpful AI Summaries and Transcripts **Rating:** 4.0/5.0 stars **Reviewed by:** Arpit K. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2026 **What do you like best about Dialpad Connect?** The platform is intuitive & easy to use, especially for managing calls and communication in one place. The AI-powered call summaries and transcripts are genuinely useful for follow-ups and tracking conversations. Call quality and reliability have also been strong overall, and the interface makes onboarding fairly straightforward for teams. **What do you dislike about Dialpad Connect?** Sometimes the platform can feel slightly laggy during high call volumes, and a few advanced admin/customization settings are not very intuitive to configure initially. Additionally, some integrations and reporting features feel a bit limited compared to more mature enterprise communication platforms. **What problems is Dialpad Connect solving and how is that benefiting you?** It helps centralise communications across calls, text, meetings. Also, the AI-powered transcription and call summaries improve follow-up efficiency and help maintain better visibility on customer and team conversations. ### 24. Dialpad Connect’s Real-Time Transcripts and Sentiment Analysis Boost Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect has strong built-in features, such as real-time call transcripts and sentiment analysis, which have improved productivity and overall call quality. **What do you dislike about Dialpad Connect?** Advanced customization options feel somewhat limited compared to some competitors, especially when it comes to more complex call routing and workflow setups. **What problems is Dialpad Connect solving and how is that benefiting you?** Fragmented communication tools → It combines calling, messaging, and meetings into one platform, which reduces tool-switching and helps the team work more efficiently. Lack of visibility into calls → AI-powered transcription and analytics provide real-time insights, making it easier to track conversations, improve support quality, and reduce miscommunication. Manual note-taking and follow-ups → Automatic call summaries and recordings save time and help ensure nothing important is missed during follow-ups. ### 25. Effortless Communication Across Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** I like that Dialpad Connect is easy to use, which is really important for our team as we have both onshore and nearshore members. We can all use it to make calls using a main line as well as our individual lines. It's very helpful that we still have access to our main business phone number, so we can see who calls and text messages. The initial setup was really smooth, and it doesn't require much training because it's very intuitive. **What do you dislike about Dialpad Connect?** so far i havent identify anything that i dislike **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect for calls, text messaging, and company communication, solving internal and external communication issues. It's easy to use for our global team, with individual lines and a shared business number, allowing everyone to see calls and texts. ### 26. Easy Setup and Customizable Dashboard, but Issue Resolution Can Be Lengthy **Rating:** 3.5/5.0 stars **Reviewed by:** Azyea M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Dialpad Connect?** Their dashboard is easy to use and straightforward to set up. Their customer service is very responsive, and the price point feels fair for what you get. It’s also very customizable, which makes it easier to tailor to what I need. **What do you dislike about Dialpad Connect?** When issues do come up, they can be difficult to resolve and sometimes require a lengthy solution. Also, if you manage multiple businesses with the same employees, that setup can be a bit rough to work with. **What problems is Dialpad Connect solving and how is that benefiting you?** We’re able to use mobile phones instead of desk phones, and we can also make and receive calls directly through the app. ### 27. Easy International Calling with CRM Sync and Convenient Texting **Rating:** 5.0/5.0 stars **Reviewed by:** Parv S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** Great to make international calls; synced up with CRM; convenient to use text messaging directly to the contact. The app and the browser are easy to use **What do you dislike about Dialpad Connect?** I don't know how to block callers. I sometimes get calls/voicemails from contacts that I don't know, and it would be nice to avoid these calls **What problems is Dialpad Connect solving and how is that benefiting you?** Calling contacts to help close deals and book meetings; another way to connect with contacts as sometimes email isn't the best and convenient option for people ### 28. Solid Features, But Costly with Support Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Robert H. | Technical Support Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect was a fairly solid solution for us. I like the good AI recording recaps, which helped us recall contentious conversations for later review. It recorded calls effectively, and the ability to set up auto attendants was beneficial as it helped us establish call queues for the correct forwarding of incoming calls. **What do you dislike about Dialpad Connect?** It really came down to cost. Not worth the amount they were asking. Other platforms offer these options for less. Quite bumpy at the start. Dialpad support was hard to get a hold of, and not very helpful. **What problems is Dialpad Connect solving and how is that benefiting you?** I used Dialpad Connect as a phone system for our IT MSP service desk. It provided AI recording recaps, call recording, and auto attendants, which helped us review conversations and correctly forward incoming calls. ### 29. Fast, Reliable, and Easy to Manage with a Simple Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Connect?** It’s easy to use with a simple interface, and it works very reliably (99% of the time). It’s fast, updates are seamless, and the desktop version works just as well as the web version. Overall, it’s easy to manage and administer. **What do you dislike about Dialpad Connect?** There are just too many calls, and all the ringtones get annoying when you have to listen to them all day. **What problems is Dialpad Connect solving and how is that benefiting you?** It makes it easy to organize departments and route calls to the right place, so they get to where they need to go. ### 30. Clean, Intuitive Interface That Keeps Communication Effortless Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Arpita R. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Dialpad Connect?** What I like most about Dialpad Connect is its clean, intuitive interface that makes communication effortless across devices. The ability to access calls, messages, and voicemails from anywhere helps me stay connected and productive. **What do you dislike about Dialpad Connect?** At times, call quality seems to depend heavily on internet stability, which can affect the overall experience. I’d also appreciate more detailed reporting and analytics options to provide deeper insights. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps me keep track of important conversations by offering AI-powered transcriptions and call summaries. As a result, I spend less time taking notes and can stay focused on the conversation itself. ### 31. Easy CRM Integration and Strong VoIP Performance at a Competitive Price **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew P. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** I feel that Dialpad connect give my team the tools they need to be successful and it was very easy for us to integrate it into our new CRM! It is also competitively priced and has out performed all of our previous Voip systems. **What do you dislike about Dialpad Connect?** There is really nothing I dislike, it performs exactly the way we need it to! **What problems is Dialpad Connect solving and how is that benefiting you?** The built in Ai is helping us to stay organized and is great at creating action steps based on conversations with customers. At a glance my team can review a transcript and get up to date on any conversation had with any customer at any point in time. ### 32. Great product - dishonest sales and billing **Rating:** 0.5/5.0 stars **Reviewed by:** Martin B. | Founder & CEO, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Dialpad Connect?** The software is easy to use and configure. Voice quality is good. **What do you dislike about Dialpad Connect?** We had issues when we first switched to Dialpad, the sales team had flat out lied in order to get or business, and there was no attempt to honor their promises. We ended up building our own custom integration to make it work with Salesforce. But even substantially worse is the dishonesty and lack of integrity on how they run their business. They require an annual contract. Before the contract was due we were told we could not make any changes until the renewal time. And literally the day after it auto-renewed, we are told that you cannot make changes after renewal, we need to wait until the following year. So you can't believe anything your sales rep or support rep tells you. It turns out, our contract states we can request changes ONLY in the 45 day window prior to renewal. So review your contract, don't listen to your sales rep or your support rep! **What problems is Dialpad Connect solving and how is that benefiting you?** Easy to manage calls and texts with multiple marketing phone numbers as well as between PC and mobile. ### 33. Frequent Service Disruptions and Poor Support Undermine Useful Features **Rating:** 1.0/5.0 stars **Reviewed by:** Ana G. | Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Dialpad Connect?** The AI-generated transcripts and insights are excellent. I also find the Salesforce integration straightforward and very helpful. **What do you dislike about Dialpad Connect?** There was a clear lack of implementation and support from their team. When we first adopted Dialpad, our organization was never properly set up, which resulted in low adoption rates and a general dissatisfaction with the product. On top of that, we encountered numerous technical issues. Clients frequently struggled to join Dialpad meetings, and calls would often drop. Service disruptions were also a common occurrence. **What problems is Dialpad Connect solving and how is that benefiting you?** We chose to switch to Dialpad in order to streamline all of our customer-facing phone calls and meetings, making sure that everything was integrated into our CRM. Unfortunately, our initial implementation faced numerous issues, which led to very low adoption rates. In the end, the challenges we hoped Dialpad would solve were actually exacerbated by these problems. ### 34. Good, eventually **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** I like that you have quite a lot of capacity to set up a complex system to redirect communication where you need it. **What do you dislike about Dialpad Connect?** I don't like that the help articles are outdated and that often the layout of the page doesn't match the instructions for how to set up functions. I don't like how long it took to get established and set up in our instance. I don't like how mislead we were in the functionality of what we wanted to achieve. The support was misguided and it created a lot of strain. **What problems is Dialpad Connect solving and how is that benefiting you?** It's streamlining our communications so that we can have everything coming through a central place and this stops things getting missed. ### 35. Berks Homes' Experience with Dialpad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** On the admin side, it’s been pretty straightforward to manage users and settings, which makes it easier for IT to support without a lot of overhead. Overall, it just feels like a modern, reliable tool that reduces friction compared to juggling multiple systems. **What do you dislike about Dialpad Connect?** One thing I dislike is the slight latency in phone calls. There is often about a ~1 second delay between when I speak and when the other person hears it, which can make conversations feel a bit less natural, especially in fast back-and-forth discussions. It’s not constant, but it happens often enough that it’s noticeable compared to traditional phone systems. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad is solving the problem of disconnected and inefficient business communications by consolidating calling, messaging, and meeting workflows into a single platform that’s tightly integrated with our CRM and reporting tools. It replaces the need for separate systems like CallRail by handling both the call experience and the tracking/visibility around those calls in one place. ### 36. easy for customers, affordable, difficult customer service, nonworking customer service interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** Customers can click a link and it take them directly to the meeting, no messy software downloads or updates to worry about. Easy to schedule appointments. **What do you dislike about Dialpad Connect?** Call quality can be glitchy at times, though it has improved over the past year. My main issue is that I have Dialpad through T-Mobile, which makes the online customer support chat essentially useless. The same goes for the contact information within the Dialpad interface. When I try to get answers to basic feature questions, I’m eventually referred (often well into a chat or call) to a T-Mobile support number. While T-Mobile reps have improved over time, initially they were unable to help at all, which was extremely frustrating. I would prefer to sign up directly through Dialpad and discontinue service through T-Mobile, but no one seems able to assist with that. I should have been directed to Dialpad proper from the start. The partnership between T-Mobile and Dialpad creates a confusing support experience and is a real issue that needs to be addressed. **What problems is Dialpad Connect solving and how is that benefiting you?** Customer communication and ease from my phone or computer ### 37. Why does it feel MS office is in conflict with Dialpad? **Rating:** 2.0/5.0 stars **Reviewed by:** Ricardo C. | salesperson, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Dialpad Connect?** It gives you really good stats about your calls and texts, including call details by destination, and similar breakdowns. In the integration department leaves a LOT to wish for **What do you dislike about Dialpad Connect?** Every time it updates you need to do a repetitive amount of logins and verifications of identity. **What problems is Dialpad Connect solving and how is that benefiting you?** It is supposed to integrate the software we use for sales (Salesforce) and the calls we need to make but as I mentioned before, every time it is updated, the re-verification process becomes a tourtuos endeavour ### 38. Simple team collaboration and customer service tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** It has similar features as slack for team collaboration - we have channels and can tag team members - threaded conversations are super important and help us talk about many things at once in the same channel, but keep them organized. The fact that all our team members can call from the same shared phone numbers, but not all receive calls has been incredibly useful. It has a simple interface, works all the time, we have had VERY few interruptions in the many years we have been using it. Phone app is really great! **What do you dislike about Dialpad Connect?** The customer service is a little difficult, since we can't assign texts, or write internal notes on individual texts, voicemails or transcripts. We also can't link to text messages or calls when messaging the team in our channels. We ended up moving our text messages to a system that integrates with our Electronic Health Record, and has more task management features for customer service conversations. **What problems is Dialpad Connect solving and how is that benefiting you?** Shared communication with clients. Picking up client conversations from other team members. One place for clients to contact. As well as team communication and collaboration in a visible place for all team members to have tabs on, but not be tagged in. ### 39. The Reliable, High-Quality Solution Our Team Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** What I love most about Dialpad is the perfect balance between cutting-edge features and human-centric support. Their AI transcription is a total game-changer for my workflow, but it’s the back-end support that really sets them apart. Our account managers were amazing, making the often-nightmarish process of number porting and SMS registration feel completely seamless. The desktop application is so intuitive and user-friendly that honestly, a kid could navigate it without a tutorial. Beyond the interface, the quality of service is rock-solid; we’ve experienced virtually zero drops, static, or distortion. Setting up complex call routing is surprisingly simple to configure, and the granular call reports give us exactly the visibility we need **What do you dislike about Dialpad Connect?** The only real downside is that the call forwarding structure—on both a user and administrative level—needs more development. As an administrator, I need more direct control to enable call forwarding to other devices, especially for transition periods when an employee leaves or goes on vacation and someone else needs to step in immediately. Furthermore, it would be incredibly helpful if administrators had a real-time view of every user's status with the ability to make changes on the fly. Currently, that level of oversight isn't quite there. Aside from those admin-level tweaks **What problems is Dialpad Connect solving and how is that benefiting you?** I am unsure if DialPad connect is implementing new features that could benefit my organization, but it would be helpful for me to research to know. ### 40. Simplifies Call Management, Needs Better Call Forwarding **Rating:** 4.0/5.0 stars **Reviewed by:** Henry S. | Technical Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Dialpad Connect?** I appreciate how easy Dialpad Connect is to use. It allows us to have team phone numbers and use round robin call distribution, which is great because I don't need to use a personal number anymore. It's also pretty easy to set up, which was a relief. **What do you dislike about Dialpad Connect?** When I get an incoming call, it would be nice to have a way to forward those to someone else without answering. It would also be nice to automate messages and reminders through Dialpad Connect. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect makes it easy to connect with customers and manage calls for the whole team, allowing us to use team phone numbers and round robin, so I don't need to use a personal number. ### 41. Solid UCaaS platform for voice, chat, and video **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** As a 40 person small business, it's very convenient to have chat, voice, and video integrated into a single platform. We were previously using three disparate vendors. Some of our employees, while great at their specific jobs, are not very tech-savvy and the platform has generally been intuitive enough for them to navigate and utilize without issue. The mobile apps are pretty solid and a nice option for employees to call and message on the go. **What do you dislike about Dialpad Connect?** The messaging product (for internal chat, not SMS) lacks some basic features that would make it more user friendly, easier to consume, and increase more widespread adoption: basic text formatting options (bold, bullets, etc), hyperlinks, file uploads besides images, links to channels. It doesn't need to be Slack, but lacking these basic features has led to some resistance to adoption with some employees using other messaging services rather than staying within Dialpad. Dialpad Meetings could be better integrated into the Dialpad Desktop app. Employees seem to use it for on-demand video calls with other employees. Scheduling meetings is not very intuitive (if even possible?) through the Desktop App and most users are reverting to other tools they are familiar with for scheduled meetings (e.g. Zoom, Google Meet). **What problems is Dialpad Connect solving and how is that benefiting you?** It allowed us to replace our legacy phone system and provide more flexible voice options for our hybrid workforce. It has become our default platform for internal messaging and video chats as well. ### 42. Powerful communication tool for seamless team communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Dialpad Connect?** The best thing about the Dialpad connect is it support in aligning the team communication. The integrated chat and call option is best. We do not require multiple apps to make the communication. Just one app improves the team communication performance and done **What do you dislike about Dialpad Connect?** The integrations is good and seemless but marketing dashboard requires an improvement. Currently, UI/UX looks ok at the design face but we have to import and export data manually which compromises the team efficiency. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect has improvise the communication between the team despite for different locations, countries or teams, we can easily connect with each other via a chat or a call. This is improvised our pricing/ROI as now we do not use different portals for calls and chat. One system with both the solutions. Which can improved the team performance ### 43. A terrific product that keeps getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen J. | President, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The Dialpad AI is a game changer! Having the ability to read recaps for both inbound and outbound calls, including full transcripts of the calls, has helped us meet the needs of our guests immensely. While our team takes comprehensive notes during calls, it is nice to know that if a detail or item is missed, the AI companion is always listening and ready to provide a recap or transcript as needed. **What do you dislike about Dialpad Connect?** We ave experienced some bugs, specifically with the mobile app. When reported, the team is generally quick to respond and work to implement a fix for these issues. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad has helped us with scaling our ability to assist more guests with both incoming and outgoing calls. We began using the system during the COVID-19 pandemic, which increased our call volume drastically and quickly showed that we had outgrown our old piecemeal system that comprised of some users on Google Voice, and others just using their personal cell phone numbers. Now that we have Dialpad, we have a professional auto attendant to help direct our calls, and our Vacation Planners are just a ring away. And if we miss any details, the AI generated recaps are there to lend a helping hand in improving our guest satisfaction. ### 44. Rating: 7 out of 10 **Rating:** 3.5/5.0 stars **Reviewed by:** Investigator R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** We would rate Dialpad Connect a 7 out of 10. From a company wide perspective, it has proven to be a capable and modern cloud communications platform that supports both in office and remote team members effectively. The overall interface is clean and professional, which makes onboarding new employees relatively easy and reduces the learning curve compared to more traditional phone systems. Centralized administration is a major advantage, allowing managers and IT staff to handle user provisioning, number assignments, and device management without unnecessary complexity. One of the most valuable features for the organization has been the built in AI capabilities, including call summaries and transcriptions. These tools make it easier to document conversations, review client interactions, and keep internal teams aligned without relying solely on manual note taking. Call quality is generally reliable across desktop and mobile, and the ability for staff to use the same business number from multiple devices has added flexibility to how and where work gets done. Dialpad Connect also integrates well with other business applications, which helps it fit into existing workflows rather than feeling like a separate system. Having voice, messaging, and meetings in a single platform streamlines communication and reduces the number of tools employees have to manage throughout the day. **What do you dislike about Dialpad Connect?** One of the biggest frustrations with Dialpad Connect is the way the interface handles switching between regular company use and the admin side. The layout for moving between personal use, company settings, and administrative controls just does not feel intuitive. It often takes more clicks than it should, and the navigation flow does not always match how people naturally think about managing a phone system. The tab and menu structure can feel cluttered and a bit disorganized, especially when you are trying to make quick changes or find a specific setting. Instead of feeling streamlined, it sometimes feels like you are hunting through layers of menus that are not logically grouped. For a platform that markets itself as modern and user friendly, the admin navigation in particular feels like an area that could use a serious usability refresh. It is not that the features are missing, because most of the tools you need are there. It is more about how they are presented. The experience of bouncing between user view and admin view can be annoying and breaks workflow, especially for people who have to switch contexts frequently throughout the day. **What problems is Dialpad Connect solving and how is that benefiting you?** It solves the problem of having scattered communication tools by bringing calling, texting, voicemail, and meetings (not used often in our Org) into one cloud based platform. Instead of relying on physical desk phones or separate systems for voice and messaging, everything is centralized and accessible from desktop and mobile devices. That flexibility has made it easier for teams to stay connected whether they are in the office, working remotely, or on the go. It also addresses visibility and accountability around business communications. Features like call logs, recordings, and AI generated summaries make it easier for managers to review interactions, support training, and maintain documentation without adding extra manual work. From an operations standpoint, centralized admin controls simplify user management, number assignments, and system changes, which saves time compared to traditional phone providers. Overall, it benefits the organization by making communication more flexible, trackable, and scalable, especially as teams grow or shift toward more remote and hybrid work environments. ### 45. Dialpad + Salesforce Saves Reps Time with Instant Notes and Call Recordings **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer D. | Salesforce Specialist and Reporting Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** We use dialpad in conjunction with Salesforce. It saves our reps so much time because they can immediately call their leads and their notes/call recordings are instantly attached **What do you dislike about Dialpad Connect?** For reps that use the phone app along with Salesforce, calls will sometimes get rerouted or there will be confusion on where the call goes **What problems is Dialpad Connect solving and how is that benefiting you?** It saves us time and saves us money ### 46. Efficient and Easy Communication with Dialpad Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge R. | DISPATCHER, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Dialpad Connect?** I like that Dialpad Connect is quite efficient and works like a regular phone, so I don't need any introductory course to use it. Additionally, it is very fast and secure when talking to drivers, and having it handy on the computer is really convenient. I also find its keyboard very comfortable because I can place it wherever I want, which is essential when I need to view several documents simultaneously during a call. **What do you dislike about Dialpad Connect?** I would like the keyboard to have an option to make it transparent, so that you can see through it. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves communication problems, it is fast and secure for talking with drivers and plant staff, and it can be easily used from the computer. ### 47. Effortless AI Transcription and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Janos C. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Dialpad Connect?** I like Dialpad Connect because it offers a variety of features in one tool. I appreciate that it provides me with lines, saves contacts, records calls, and works as a messaging tool for my team. I love that it uses AI transcription, which is very accurate and easy to get used to. The AI records and analyzes the flow of calls in real-time, suggests assistance for resolving calls, and even provides some scripts to use. It automatically saves the transcription of every call, giving me a summary view. I find the initial setup easy as 1 2 3, with wonderful support and guides on their website and the convenience of logging in using my Google account. **What do you dislike about Dialpad Connect?** maybe only the fact that it eats up your whole screen or most of your screen **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves multiple communication needs in one tool. It provides lines, saves contacts, records calls, and works as a messaging tool. AI transcription records and analyzes calls in real-time, offering scripts and saving transcriptions for summaries. ### 48. Helping reaching out to international candidates Easily Texting and Calling Across Mobile and PC **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. | Senior Recruiter (Canada), Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Dialpad Connect?** It’s easy to text and make calls, and I can also use it on both mobile and PC as an alternative. **What do you dislike about Dialpad Connect?** Sometimes our calls show up as spam calls for candidates, even though we’re genuine as well. **What problems is Dialpad Connect solving and how is that benefiting you?** Showing a call summary after the call, and even while I’m still on the call, helps me create a transcript through AI. ### 49. Dialpad Connect Makes Managing Calls Across Devices Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Dan R. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Dialpad Connect?** I like how easy and flexible it is to manage calls across my PC, mobile devices, and phone. **What do you dislike about Dialpad Connect?** Honestly, I can’t think of anything I dislike about Dialpad Connect. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect has helped me manage tasks and stay on top of issues that need a response or resolution. ### 50. Seamless Business Calling with Truly Useful AI Transcriptions and Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Tiwari S. | Systems Integration Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Dialpad Connect?** What I like most about Dialpad Connect is how naturally it combines business calling with AI features that are genuinely useful in day-to-day communication. Real-time transcriptions, smart summaries, and analytics make it much easier to keep track of conversations and stay on top of follow-ups, especially for sales and support teams. The interface is clean and intuitive, it works reliably across devices, and it integrates well with common productivity tools helping keep communication organised and efficient without adding extra complexity. **What do you dislike about Dialpad Connect?** What I don’t like about Dialpad Connect is that call quality can sometimes vary depending on network conditions, which can be noticeable during important conversations. Some of the more advanced AI features and analytics are only available on higher-tier plans, making the pricing feel a bit expensive for smaller teams. And while the interface is modern and clean, a few settings and customization options could be more flexible to better support different workflows and business needs. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the issue of scattered and inefficient business communication by bringing calling, messaging, and AI-powered insights into a single platform. Instead of juggling multiple tools or relying on manual note-taking, it automatically captures conversations, transcribes calls, and highlights key moments in real time. For me, this means better visibility into customer interactions, less effort spent on follow-ups, and more consistent, informed communication across teams. Overall, it saves time, improves collaboration, and makes business conversations easier to manage and more productive. ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?open_modal_url=%2Ffr%2Fproducts%2Fdialpad-connect%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fdialpad-connect%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-20+19%3A15%3A46+-0500&secure%5Bsession_id%5D=4ece26e4-0914-49dd-b946-f9b1d7bae97c&secure%5Btoken%5D=835491fe9b5d8627d5224ac485099687cff09bba157b1ca269ef84a1455bbcf6&format=llm_user) ## Dialpad Connect Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Datarails](https://www.g2.com/products/datarails/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Dialpad Connect Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance Analysis** - Coaching - Peformance Tracking **Software Type** - Mobile - Browser Application - Desktop Application **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Generative AI** - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Automation** - Customer Interaction Automation - Feedback Collection **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Dialpad Connect Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,355 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,564 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,355 reviews)