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DialedIn
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4.7 out of 5 stars
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DialedIn Reviews & Product Details - Page 5

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DialedIn Overview

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What is DialedIn?

DialedIn is a sophisticated and easy-to-use contact center software solution designed to enhance the efficiency and productivity of contact centers. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. (Fall 2024) This all-inclusive solution offers a comprehensive suite of tools that streamline operations for both agents and administrators, firmly positioning it in the CCaSS (Contact Center as a Service) software category. Perfect for companies of all sizes striving for efficient customer contact and lead management, DialedIn optimizes ROI, transforming businesses into modern, profit-centric operations. - Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. - Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime. - Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. - 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer. - CleanCallerID: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction. - Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. - Enhanced Customer Experience: By optimizing call routing and employing proven dialing strategies, companies can significantly improve their customer engagement and satisfaction levels. - Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. - Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times. Choosing DialedIn as your contact center solution provides several key advantages. The implementation of intelligent processes significantly reduces operational costs while enhancing productivity. Additionally, the emphasis on automation frees staff from repetitive tasks, allowing them to concentrate on more complex, value-adding activities. With CleanCallerID, the worry of diminishing call answer rates due to SPAM tags is eliminated, ensuring that every customer call is an opportunity seized. Dedicated US-based support team ensures that any challenges encountered are swiftly addressed, minimizing downtime and maximizing the benefits of the DialedIn platform. By choosing DialedIn, companies not only invest in a tool but in a partnership aimed at driving their success in the rapidly evolving landscape of customer engagement. In essence, DialedIn provides an all-encompassing solution for contact centers aiming to leverage technology for operational excellence and superior customer service. By focusing on intelligent automation, customizable dialing strategies, and unparalleled support, DialedIn sets the stage for businesses to thrive in today's competitive environment.

DialedIn Details
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Languages Supported
English
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Product Description

DialedIn's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents.

How do you position yourself against your competitors?

DialedIn is a WFA (Work From Anywhere) cloud platform requiring only a stable broadband connection and access to a Windows PC. DialedIn maintains up-to-date HIPAA/HITECH, PCI/DSS, SOC2 Type-1, and TCPA compliances and certifications.

Known for Ease of Use and Admin, Support, and Affordability.
Consistent reliability and stability in call quality. No downtime, offering high efficiency.

Seller Details
Seller
ChaseData
Company Website
Year Founded
1996
HQ Location
Plantation, Florida
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Description

ChaseData is a technology company specializing in providing advanced communication solutions for businesses. Their offerings include cloud-based dialing systems and customer engagement tools designed to enhance productivity and streamline outreach efforts. With a focus on delivering innovative dialing technologies, ChaseData aims to empower organizations with efficient ways to connect with customers and manage communications effectively. For more information, visit their website at https://getdialedin.com/.

Daniel C.
DC
Overview Provided by:
Daniel Cleary

Recent DialedIn Reviews

JF
Jake F.Small-Business (50 or fewer emp.)
5.0 out of 5
"I have good experience with dialedin"
I like the automatic answering and the phone and call back feature
Read more
Johnson V.
JV
Johnson V.Small-Business (50 or fewer emp.)
4.0 out of 5
"Easy access dialer"
I like the user friendly access Dialedin provides
Read more
SV
Sofia V.Small-Business (50 or fewer emp.)
3.5 out of 5
"Smoother workflows and happier clients"
The DialedIn software offers a task assignment function that project managers like me find extremely beneficial. The program enables effortless tas...
Read more

DialedIn Pricing

Enterprise Plus
Starting at $25.00
Enterprise
Starting at $39.00
Professional
Starting at $59.00
Small Business
Starting at $79.00
See all 4 DialedIn pricing levels
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2 people requested security information

DialedIn Media

DialedIn Demo - Maximize Productivity and Performance
Maximize agent, supervisor, and manager performance. Our cloud call center software is proven to power your business regardless of where your employees are located today or in the future.
DialedIn Demo - Why DialedIn?
Don’t settle for call center software that doesn’t cater to your unique requirements. Every business has different needs, and DialedIn provides customizable solutions tailored just for you. • Outbound dialing with predictive, progressive, and click-to-call options. • Seamless integration with e...
DialedIn Demo - Comprehensive Analytics, Dashboards & Reporting Suite
DialedIn’s reporting suite offers a robust selection of reports designed to give you precise insights into your business. Whether you need to track campaign success, monitor agent performance, or analyze call patterns, our reports deliver the data necessary for smart, informed decision-making. K...
DialedIn Demo - Revolutionizing Call Center Efficiency
Designed to enhance agent performance and maximize profitability, our software empowers your team to work more efficiently while driving better business outcomes. DialedIn’s commitment to delivering real results has made us a trusted partner in the industry.
DialedIn Demo - Integrations with Native API & 3rd Party Apps
Easily integrate your favorite third-party apps with DialedIn’s hosted auto dialer software. One of the standout features is the seamless, no-code integration, allowing you to deploy your preferred productivity tools using the native API. With DialedIn, your favorite apps are instantly ready to e...
DialedIn Demo - At Dialedin, We Never Settle for Anything Less Than Complete Customer Satisfaction.
For more than 25 years, DialedIn has been at the forefront of call center innovation. Our cloud-based CCaaS platform streamlines operations with cutting-edge dialing capabilities and real-time analytics. We've built our reputation by offering reliable, tailored solutions that evolve with the need...
DialedIn Reports & Analytics
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DialedIn Reports & Analytics
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Video Reviews

Review by Robert J.
DialedIn review by Robert J.
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Great System!
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175 DialedIn Reviews

4.7 out of 5
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4.7 out of 5
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DialedIn Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DialedInQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Project leader
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DialedIn?

Turn the last to news or company has used Chase data dialer. It's so easy user friendly and easy to train. New hires to utilize and make calls. The system even allows you to set call backs that will remind you to call at certain times with ease. This program is a great platform for first time users or advanced users Review collected by and hosted on G2.com.

What do you dislike about DialedIn?

In the last ten years I haven't received any downfall Review collected by and hosted on G2.com.

What problems is DialedIn solving and how is that benefiting you?

The chase data Platform keeps on my leads and scheduled callbacks and proper order Review collected by and hosted on G2.com.

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frankie t.
FT
Dispatcher
Small-Business(50 or fewer emp.)
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What do you like best about DialedIn?

The most helpful thing about DialedIn by ChaseData is that I am able to see calls coming in, I can easily get off of one call and answer another, it is very fast and effective. Review collected by and hosted on G2.com.

What do you dislike about DialedIn?

I just sat here for 5 minutes trying to really think if I have any dislikes and I couldn't think of one thing. Review collected by and hosted on G2.com.

What problems is DialedIn solving and how is that benefiting you?

The problems that DialedIn by ChaseData have solved is the ability to call using a perfect network. We are able to call all day long and have no issues. Review collected by and hosted on G2.com.

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VR
Sales representative
Small-Business(50 or fewer emp.)
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What do you like best about DialedIn?

Super easy to disposition leads, also when system crashes it's easy to reboot and start back up. Review collected by and hosted on G2.com.

What do you dislike about DialedIn?

I dislike the most is some of the leads that I'm following are wrong address / phone numbers not correct to the customers I'm calling Review collected by and hosted on G2.com.

What problems is DialedIn solving and how is that benefiting you?

When system crashes, it's rebooting on its own instead of closing out and restarting manually Review collected by and hosted on G2.com.

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Noah C.
NC
Licensed Insurance Agent
Mid-Market(51-1000 emp.)
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Incentivized Review
What do you like best about DialedIn?

It's easy to transfer and dispo. Also it let's you see previous calls and their phone numbers. Also when you enter in a phone number, even before you dial, it populates the lead and shows their info and notes based on your previous call Review collected by and hosted on G2.com.

What do you dislike about DialedIn?

Would like to see more options for dispositions. Also when you transfer audio is sometimes staticky Review collected by and hosted on G2.com.

What problems is DialedIn solving and how is that benefiting you?

It's easy to make outbound calls. Also it shows what phone number and the person who transferred the call to you Review collected by and hosted on G2.com.

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Jason M.
JM
Salesperson
Mid-Market(51-1000 emp.)
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Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about DialedIn?

its very simple to use and very good for a business Review collected by and hosted on G2.com.

What do you dislike about DialedIn?

it has room for improvement with disregarding the bad leads Review collected by and hosted on G2.com.

What problems is DialedIn solving and how is that benefiting you?

not getting rid of the bad leads Review collected by and hosted on G2.com.

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Jeremy S.
JS
Manager
Mid-Market(51-1000 emp.)
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What do you like best about DialedIn?

Customer service is A+, Anytime there has been any issues, they are quick to respond and fix. Review collected by and hosted on G2.com.

What do you dislike about DialedIn?

I think not being able to download using chrome, and the difficulty downloading on Macs. It would open up more possibilities for growth employee wise for us Review collected by and hosted on G2.com.

What problems is DialedIn solving and how is that benefiting you?

The ability to do outbound calling with several employees Review collected by and hosted on G2.com.

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Michael W.
MW
Junior sales representative
Small-Business(50 or fewer emp.)
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What do you like best about DialedIn?

Great tools built into the software to assist with follow ups. It's also easy to see the call history of the customers. Review collected by and hosted on G2.com.

What do you dislike about DialedIn?

The manual call is "iffy" sometimes when I try to use that function. Review collected by and hosted on G2.com.

What problems is DialedIn solving and how is that benefiting you?

Organization of my calls and future calls Review collected by and hosted on G2.com.

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Abhishek P.
AP
Language Production Lead
Enterprise(> 1000 emp.)
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What do you like best about DialedIn?

I like the shortcut features of the software while dispositioning a call, and many other good features of the software. Review collected by and hosted on G2.com.

What do you dislike about DialedIn?

I only have a little issue with the connectivity when you are not connected to an ethernet cable. However, it still works perfectly if you have a strong wifi connection. Review collected by and hosted on G2.com.

What problems is DialedIn solving and how is that benefiting you?

It helps in reaching out to customers fast and reliable. Review collected by and hosted on G2.com.

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Abdulrahman M.
AM
General Manager
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
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What do you like best about DialedIn?

I like the fact that I can easily navigate and use keyboard shortcuts to end a call Review collected by and hosted on G2.com.

What do you dislike about DialedIn?

You have to be connected to an Ethernet cable to get the best of coverage, but it still gives you a strong coverage even with just a wifi connection. It's amazing Review collected by and hosted on G2.com.

What problems is DialedIn solving and how is that benefiting you?

It allows outbound calls come in without having to stress on dialing. (Automated) Review collected by and hosted on G2.com.

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Matt H.
MH
Inside Sales Representative
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
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What do you like best about DialedIn?

Helps free my time to make multiple calls throughout the day without going back and forth between tabs and finding customer info. Its all computed and easily accessible. Review collected by and hosted on G2.com.

What do you dislike about DialedIn?

I really don't have anything. Just a solid app to help business out reach. Review collected by and hosted on G2.com.

What problems is DialedIn solving and how is that benefiting you?

Solves time management and lets me dial out to all misssed clients Review collected by and hosted on G2.com.

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