# DialedIn Reviews **Vendor:** ChaseData **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.7/5.0 **Total Reviews:** 290 ## About DialedIn DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times. ## DialedIn Pros & Cons **What users like:** - Users value the **ease of use** of DialedIn, enhancing their productivity and simplifying daily tasks effortlessly. (96 reviews) - Users enjoy the **efficiency** of DialedIn, noting it simplifies their tasks and enhances their work experience. (66 reviews) - Users appreciate the **efficiency** of DialedIn, with quick call connections and time-saving features enhancing productivity. (49 reviews) - Users appreciate the **auto-dialing and fast connects** of DialedIn, significantly enhancing their productivity and efficiency. (39 reviews) - Users love how DialedIn offers **time-saving automation** for call logging and note-taking, enhancing overall efficiency and productivity. (38 reviews) - Easy Setup (37 reviews) - Setup Ease (33 reviews) - Call Quality (32 reviews) - Users praise the **efficiency and ease of use** of DialedIn, greatly enhancing productivity for high-volume call tasks. (29 reviews) - Features (28 reviews) **What users dislike:** - Users experience **call issues** like delays and dropped calls, impacting their overall communication experience with DialedIn. (45 reviews) - Users experience **dialer issues** like call drops and connection delays, impacting the efficiency of their communication. (22 reviews) - Users experience **slow performance** with DialedIn, causing delays and frustration during busy schedules and call flow setups. (14 reviews) - Users find the **missing features** in DialedIn, such as the lack of an auto dialer, frustratingly inconvenient. (13 reviews) - Users experience **slow loading times** with DialedIn, causing frustration and disrupting workflow during busy schedules. (13 reviews) - Users face occasional **connection issues** that can disrupt calls and delay loading in low-network areas. (11 reviews) - Limited Customization (10 reviews) - Users experience **poor call quality** with DialedIn, facing issues like delays and dropped calls during conversations. (10 reviews) - Contact Management (9 reviews) - Slow Speed (9 reviews) ## DialedIn Reviews ### 1. Effortless Integration with Intuitive Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Brian C. | Licensed Medicare Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about DialedIn?** Honestly, the thing I like most about DialedIn is just how easy it makes everything feel. It takes something that would normally feel like a chore and makes organizing my thoughts feel less like a task. I don't have to switch into writing mode or try to sound overly polished—I can just talk the way I normally would, almost like I'm explaining something to a friend. That takes a lot of the pressure off. The biggest thing for me is the lack of friction; usually, when you're asked to write something, you end up overthinking it. With DialedIn, I can skip that part and focus on what I actually want to say. Then the AI steps in and organizes everything into something that's clear and readable. Also, the initial setup of DialedIn was super easy. **What do you dislike about DialedIn?** The biggest thing I've noticed is that while DialedIn does a really good job organizing what you say, it doesn't always prioritize what actually matters most. **What problems is DialedIn solving and how is that benefiting you?** DialedIn makes organizing thoughts easy, turning a chore into a simple task. I don't have to sound overly polished, just express myself naturally. The AI organizes everything into something clear and readable, reducing friction and overthinking. ### 2. Performance visibility and motivation for revenue teams **Rating:** 4.5/5.0 stars **Reviewed by:** Marcin Z. | Inside sales manager, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2026 **What do you like best about DialedIn?** My greatest benefit would be increased motivation in the team. DialedIn makes outbound calling every day more interesting by adding competitions and visible rankings. I also use it frequently to help keep reps on track to the weekly targets and it does actually enhance participation. Its functionalities enable me to conduct structured activity tracking, as a result of which I can have more effective coaching talks with my team and keep them motivated even in times when sales are slow. **What do you dislike about DialedIn?** The primary thing that worries me is that the enthusiasm may decrease when the same tactics of engaging are used too frequently. As it is a frequent activity, part of the team members lose interest in current competitions. Although it has many different features, not every one of them appeals to all people. This implies that I will need to dedicate extra time to come up with creative incentive plans which is a strain to the already busy months of sales. **What problems is DialedIn solving and how is that benefiting you?** DialedIn addresses the issue of differing outbound work within the group. Some would be pushing hard at the beginning of the week and then slackening off later before using it. It is now stable in effort since it can be viewed as more consistently active with the frequency of use and metrics of visibility. The features surrounding incentives and performance tracking would be useful in establishing a consistent momentum. It has enhanced discipline in our department and made day to day sales activity more predictable. ### 3. Never lose track of important calls again **Rating:** 4.0/5.0 stars **Reviewed by:** Louis E. | Client acquisition specialist, Security and Investigations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2026 **What do you like best about DialedIn?** The one thing that caught my eye is the support provided by DialedIn to structured sales communication and organization of the team. The CRM and calendar integration automates the follow ups and logs as well as call scheduling. Working with it on a daily basis will enable the team to control their outreach effectively and have a clear picture of priorities. The automatic capture of notes, summaries, and task management functions are useful to all people, to keep them in line and productive. **What do you dislike about DialedIn?** What I do not like is that it may be difficult to deal with many campaigns and monitor dozens of calls. The scheduling of the reminders and notifications was a thought process. Such frequent use of DialedIn implies that little mistakes in recording the calls or taking notes may delay the work process. Other features such as the ability to prioritize leads by condition may be more user-friendly and save time of the team. **What problems is DialedIn solving and how is that benefiting you?** The primary issue that DialedIn addresses is the inability to monitor conversations and to make sure that the follow ups are conducted in a reliable way. The automatic call logging, taking notes, and reminds enable the team to have meaningful conversations rather than doing administrative duties. The collaboration, pipeline view, and task priorities have been enhanced through daily use. Employees are assured that there are no missed contacts and it boosts productivity and assists in propelling the business performance. ### 4. Sales calling workflow for growing teams **Rating:** 4.0/5.0 stars **Reviewed by:** Bartosz M. | Client success specialist, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about DialedIn?** My favorite aspect of DialedIn is that it keeps my day of making calls to order and purpose. I take up hours in outbound calls and the manner it arranges call sessions will enable me to remain consistent without getting tired. Options like pacing and call flow are useful in keeping me energized during the day. It helps maintain a consistent pace of outreach, which has helped me feel less out of control and disorderly in my daily work. **What do you dislike about DialedIn?** The thing I hate about it is that it is not always flexible with changing strategies to adjust the calling rules. In case we want to replace outreach methods in a short period of time it may require additional work. This has affected our campaigns in that it has slowed the adjustments and made them manual. In the long run, it will cause a strain on the team and difficulty responding quickly when targets or messaging must change. **What problems is DialedIn solving and how is that benefiting you?** DialedIn addresses the issue of unorganized outbound work. Previously, making calls was inconvenient and tiresome. My team now operates in a more defined procedure which enhances uniformity and morale. It has decreased the time between calls, assisted reps in staying concentrated, and made the daily outreach predictable, which improved the performance of individual agents and the business outcomes on the whole. ### 5. Call discipline and coaching support is much easier now **Rating:** 4.0/5.0 stars **Reviewed by:** Maribel A. | Revenue Operations Lead, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about DialedIn?** My best feature about DialedIn is that it makes my team focused and consistent within the outbound days. It allows all people to work within a consistent rhythm, and this is crucial when the number of calls becomes overwhelming. I prefer that it helps to have better conversations rather than to make calls in a hurry, and also the coaching tools encourage reps to become better. **What do you dislike about DialedIn?** The thing that I dislike about DialedIn is that there are sections that get too strict as soon as you get into the everyday use. In cases whereby we would like to test new calling methods, the system does not always easily adapt. That can drag innovation and can make reps feel enclosed. In the case of my business, this can occasionally translate to the fact that we put off making changes that may enhance performance, just because to make the adjustment, we have to work harder than we would have thought. **What problems is DialedIn solving and how is that benefiting you?** DialedIn addresses the issue of uninspired outreach and lopsided accountability. It helps to hold everyone on task and minimize excuses of not doing an activity. This is an advantage to my business as it will stabilize the performance and will make predictions of outcomes easier. My colleagues will be fully aware of what is expected every day, and the lack of friction will arise. Everyday work is less stressful, coaching sessions more purposeful and overall work is more meaningful. ### 6. Effortless Scheduling, Immediate Support **Rating:** 5.0/5.0 stars **Reviewed by:** Taliya P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about DialedIn?** I like how the platform is straightforward, which means I can be trained on it within a couple of minutes. The troubleshooting support is quick and effective; they're right on top of the problems. The technological access is way easier, and navigating the site is pretty easy. **What do you dislike about DialedIn?** Sometimes, it doesn't have all the information I need for some of my customers. Like, it usually shows the location of my customer or where they entered, but sometimes it won't have the location or the state. So, I'm cold calling, not knowing where exactly. **What problems is DialedIn solving and how is that benefiting you?** DialedIn helps me easily schedule callbacks with busy people or remove uninterested ones, making technological access easier and navigation straightforward. ### 7. Empowers Sales with Call Tracking, Needs Privacy Enhancements **Rating:** 3.5/5.0 stars **Reviewed by:** Kristyana M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about DialedIn?** I like that DialedIn allows me to make calls manually without always having to dial numbers. I appreciate that I can see my calls and how long they have been, which is important for setting goals for certain conversations. I also like using the disposition feature and other features to coach myself and others. The initial setup was pretty simple as long as you know what information you need. **What do you dislike about DialedIn?** I don’t like how it is not always correct and how we can use it to spy on people, like going into other calls and listening to people’s conversations. **What problems is DialedIn solving and how is that benefiting you?** DialedIn lets me make calls manually without dialing, see call history and duration, and use features for self-coaching. ### 8. DialedIn significantly improves call handling efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas B. | Sales development representative, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about DialedIn?** I personally greatly enjoy the DialedIn experience that ensures my calling process is consistent and I do not switch tabs throughout the day. Using the tool is high in my case as I spend most of a day in it and the features such as call routing and call tagging are realistic, not excessive. I also like the integration with our CRM since it will automatically leave the notes in their place. It has made my work easier and reduces the turmoil. **What do you dislike about DialedIn?** What bothers me the most about DialedIn is that it is sometimes clumsy to implement, particularly when I have to establish new call flows. I also waste more time than anticipated and when more features are added, I occasionally over dig too much. Customer service is there when required, but even then the slowness still puts a big dent on my time schedule and disrupts my flow on busy days. **What problems is DialedIn solving and how is that benefiting you?** DialedIn has reduced a fair deal of the sloppy call coordination that slowed us down. Having a high frequency of use, I can observe how smoother our outreach is performed now. The CRM integration will save me the hassle of repeating my work, whereas the decent customer service will come to the rescue when I get confused. It has made our team faster and more efficient and I feel our daily workload has less stress than ever. ### 9. Better team coordination during high-volume days **Rating:** 4.5/5.0 stars **Reviewed by:** Larry D. | Sales development representative, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about DialedIn?** The best feature of DialedIn to me is the way the process of calling is fluid. I use it together with HubSpot and the integration ensures that I have all my notes in a single place without additional clicks. The usability is quite easy when I am switching between outbound campaigns on the days that I use it more often. The features are just sufficient, particularly, the call routing and recording features. It has assisted me in maintaining a consistent stream of sales and made my outreach activities in the day-to-day operations significantly less hectic. **What do you dislike about DialedIn?** The most problematic aspect about DialedIn is the rigid reporting structure. It is more difficult to trust the limited features of the product to provide quick insights when I use it more frequently. The HubSpot integration sometimes also fails to provide minor notes, and thus, I need to check them manually. These loopholes come in between when I am in a hurry to do things and I find myself slowing down my pace of work mostly at the busiest calling times. **What problems is DialedIn solving and how is that benefiting you?** The best thing about DialedIn is the fact that it has made the mess of calling much clearer. It makes everything run and with the HubSpot integration, I am not wasting time on switching apps. Its characteristics are sufficient to keep my team on track at times of the day when we are busy. As time has gone by, we have had fewer falls and the follow-ups have become quicker, making our day to day more manageable and dependable. ### 10. Crystal Clear Calls, Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Leah D. **Reviewed Date:** December 29, 2025 **What do you like best about DialedIn?** I love using DialedIn because it's easy and quick. I use it with my health insurance sales, and the communication is always clear, which I really enjoy. I never have any problems with it, and my Wi-Fi is strong when using it, so it works 100%. I love that I have no issues, and my customers can hear me perfectly fine. I'm able to hear people clearly, and they're able to hear me clearly as well. The initial setup was extremely easy. **What do you dislike about DialedIn?** Sometimes, but rarely, the calls will drop. It's not really a huge thing because it only happens a little bit. **What problems is DialedIn solving and how is that benefiting you?** I use DialedIn for quick and clear communication in my health insurance sales. It's easy to use and works 100% with strong Wi-Fi. Calls rarely drop, but it's not a big deal. ### 11. User-Friendly Software with Room for Script Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Cheyenne B. **Reviewed Date:** November 26, 2025 **What do you like best about DialedIn?** I like DialedIn because it is incredibly easy to use and user-friendly. Its interface allows me to disposition a call with ease, making my workflow more efficient. The simplicity of pressing a disposition and having it automatically move to the next call is a feature I find particularly valuable. Additionally, the initial setup of DialedIn was super easy; I managed to download and get it ready in about 10 minutes. These aspects make it a reliable tool for managing my calls, and I would highly recommend it to others, giving it a 10 out of 10 for recommendation. **What do you dislike about DialedIn?** I wish the script would pop up in a more timely manner. I sometimes have to write down the first sentence of the survey because the script lags. **What problems is DialedIn solving and how is that benefiting you?** I use DialedIn to efficiently complete my job duties by easily calling and managing interested parties in political surveys. Its user-friendly disposition process enhances my workflow by streamlining call handling and ensuring smooth transitions to subsequent calls. ### 12. Ending the dial tone dread, DialedIn brought order to our outreach **Rating:** 4.0/5.0 stars **Reviewed by:** Anna N. | Geomarketing strategy lead, Machinery, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2025 **What do you like best about DialedIn?** I love the flexibility of the contact fields of DialedIn. We are able to tag interactions and prospects in ways much exceeding that of standard CRM data allowing us to segment outreach niche effectively. Video recording the calls is also excellent in terms of reviewing the conversations and training new members of the team. And our new staffs appear to get the interface quite easily. **What do you dislike about DialedIn?** The system is a bit slow at times when we are busiest on the out-bound, hence flow is interrupted. Another thing I would like to see is more malleable possibilities toward custom dashboard views. They could help with a section of quick internal notes on campaign progress not just individual contact notes. **What problems is DialedIn solving and how is that benefiting you?** The ability to achieve consistency in our messages has been at the core of the problem that we have tried to solve using DialedIn because we have a geographically spread outreach team. In the past, we had our new reps not really getting our nuanced talking points, so they would deliver pitches inconsistently. The hierarchical sets of phone calls and call recordings can now be rapidly employed to standardize and familiarize our messaging. It has greatly cut down on training time and contributed to everyone communicating using the same voice of the brand. ### 13. Quick Setup, Efficient Sales Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Jose A. | Insurance Broker **Reviewed Date:** February 06, 2026 **What do you like best about DialedIn?** I really like DialedIn because it is quick, simple, and easy to use. It saves time on the back end and allows me to answer calls faster, which helps me keep more clients on the line. This, in turn, creates more business for me. It's also great that the initial setup was straightforward, just a quick five-minute download, and it was ready to go. **What do you dislike about DialedIn?** I've noticed some lag issues with DialedIn, which might just be connectivity issues. **What problems is DialedIn solving and how is that benefiting you?** DialedIn helps me easily track sales logs, incoming and outgoing calls. It boosts productivity, saves time on the backend, and allows me to answer calls faster, keeping more clients on the line to create more business. ### 14. Effortless Setup, User-Friendly Dialing Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jessika R. **Reviewed Date:** February 12, 2026 **What do you like best about DialedIn?** I find DialedIn very easy to use, with everything laid out well. I like how the dispositions are easy to find, and I appreciate that it remembers my status when I log out and puts me in the same status the next time I sign in. The initial setup was incredibly easy, which was a pleasant surprise. **What do you dislike about DialedIn?** The way I call someone back could be simplified. Like having to open the call history and make the call. **What problems is DialedIn solving and how is that benefiting you?** DialedIn is easy to use, layouts are clear, it remembers my status after logout, and finds dispositions easily. A past issue with call disconnection sound was fixed, making it work smoothly without complaints. ### 15. User-Friendly, Easy Setup, Minor Connectivity Issues **Rating:** 4.5/5.0 stars **Reviewed by:** A G. | TSSO Supervisor **Reviewed Date:** January 15, 2026 **What do you like best about DialedIn?** I enjoy how easy it is to use DialedIn. It's not very complex at all and is very user-friendly. The available and busy icons always work for me. I found the initial setup extremely easy; I just installed it, and it was ready to use on my computer. **What do you dislike about DialedIn?** Just the connectivity. At the beginning, I did have a lot of sound issues where there was a lot of crackling. I ended up replacing my headset. That resolved the issue, but sometimes there's still staticky noises, and I have respondents that have a hard time hearing me. But usually, a restart will resolve that issue. **What problems is DialedIn solving and how is that benefiting you?** I use DialedIn for making calls in a call center and completing surveys, especially in political science research. ### 16. Efficient Lead Generation with Minor Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy R. **Reviewed Date:** January 23, 2026 **What do you like best about DialedIn?** I find the leads from DialedIn pretty good, and it's great that the connection is solid and I don't experience issues. I love that DialedIn automatically calls leads so I don't have to cold call, and it even changes the number, which is awesome. DialedIn is valuable because every time I connect, I know the calls are going to come in, and I always get at least one sale a day. The initial setup was pretty easy. **What do you dislike about DialedIn?** The callback function. Sometimes the callback glitches. **What problems is DialedIn solving and how is that benefiting you?** DialedIn automatically calls leads, saving me from cold calling, and changes the number for me, which is awesome. I always know calls will come in, ensuring I get at least one sale a day. ### 17. Smooth Call Handling, Occasional Freezes **Rating:** 4.0/5.0 stars **Reviewed by:** Rechelle G. **Reviewed Date:** November 25, 2025 **What do you like best about DialedIn?** I love how DialedIn eliminates the need for manually typing in numbers, making my workflow more efficient and less prone to errors. The seamless transition from call to call is incredibly beneficial, allowing me to end a call, disposition it, and then have the next one come in without any hassle or interruption. This seamless flow significantly enhances my productivity and keeps my tasks aligned with minimal delays. Setting up DialedIn was also very easy, which reduced the initial effort needed to integrate it into my daily routine. **What do you dislike about DialedIn?** I dislike the random freezing issue with DialedIn. This occasional freezing disrupts the workflow and interrupts the seamless experience I expect when handling calls, which can be frustrating when trying to maintain efficiency in my tasks. **What problems is DialedIn solving and how is that benefiting you?** I use DialedIn to avoid manual number entry and easily transition between calls, which saves time and reduces errors. ### 18. Efficient Calling Made Easy with DialedIn **Rating:** 4.0/5.0 stars **Reviewed by:** Jayla S. **Reviewed Date:** November 11, 2025 **What do you like best about DialedIn?** I really like how easy and smooth the interface of DialedIn is. It helps me move faster throughout my day because everything is accessible, making my work efficient. This ease of use allows me to get through my calls and transition to the next one seamlessly. If I need to call someone back or if a call disconnects, DialedIn makes it incredibly easy to just call back. I also appreciate the feature that allows me to preview a call before making it. The setup process was straightforward as well; our logins were set up quickly and we received a quick tutorial, which was sufficient for us to get the hang of it fast. **What do you dislike about DialedIn?** I find it frustrating that when I put a client on hold, another call can come in. It puts me in an available status, which is not what I intend. This makes handling calls awkward because I have to use the mute button instead to avoid this issue. It would be better if DialedIn made it easier to put a client on hold without allowing another call to interrupt. **What problems is DialedIn solving and how is that benefiting you?** DialedIn allows me to make and receive calls easily, schedule appointments, and efficiently manage client interactions, enhancing productivity. Its smooth, accessible interface facilitates faster work and easy call handling, such as previewing calls and quickly reconnecting after disconnections. ### 19. Transforms Telemarketing with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Larry P. **Reviewed Date:** January 27, 2026 **What do you like best about DialedIn?** I really like the quickness of disposition for leads in DialedIn. The ability to quickly disposition a lead through the drop-down menu helps me dial quicker, making my telemarketing efforts more efficient. The tools on the site are also easy to navigate, which makes my job easier overall. Additionally, the initial setup was very easy, and I was ready to go within ten minutes. I have no complaints at all. It's one of the best dialers I've used. **What do you dislike about DialedIn?** No complaints! **What problems is DialedIn solving and how is that benefiting you?** DialedIn makes dialing customers much easier and its tools are easy to navigate, simplifying my job overall. It speeds up lead disposition through a quick dropdown menu, which helps me dial quicker. ### 20. Consistent and Easy-to-Use, Great for Receptionists **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin H. **Reviewed Date:** December 29, 2025 **What do you like best about DialedIn?** I really like that DialedIn is very consistent in getting leads and making calls. The system is easy to use, which is important for my role as a receptionist. I enjoy the shortcuts they offer that make my job easier, especially since I'm more of a keyboard person and prefer not to use the mouse as much. Additionally, it was fairly easy to install on the computer. **What do you dislike about DialedIn?** I think the quality of the program is pretty good. If there are gonna be anything to improve, might be, like, personalization options. **What problems is DialedIn solving and how is that benefiting you?** DialedIn solves not having to make physical calls and offers a consistent system for getting leads and making calls. It's easy to use and has shortcuts that make my job easier without relying on the mouse. ### 21. Effortless Call Management with Stellar Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Kieshia B. **Reviewed Date:** January 22, 2026 **What do you like best about DialedIn?** I like that DialedIn helps me transition from call to call smoothly and is easy to learn. The disposition part is something I appreciate, especially with the different options available. I also like that it keeps track of my time when I'm logged in, allowing me to track my hours and the amount of time I spend taking calls. The initial setup was super easy, which was a great bonus. **What do you dislike about DialedIn?** N/a **What problems is DialedIn solving and how is that benefiting you?** DialedIn helps me transition smoothly from call to call and is easy to learn. I like the various disposition options and how it tracks my time logged in, so I can monitor hours and call duration effectively. ### 22. Streamlined customer calls, responsive support—minor app issues **Rating:** 4.0/5.0 stars **Reviewed by:** Brice G. | IT Support Technician, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2025 **What do you like best about DialedIn?** DialedIn has done extremely well in streamlining the interactions with our customers by our distributed team. It has enabled agents to effortlessly reach the right internal experts whenever making a live call by using intelligent call routing and CRM integrations and not through endless internal messages. We also like that the dashboard gives us a clear view of the call queues and agent capacity to allow us to balance new campaign intake among teams. **What do you dislike about DialedIn?** The smartphone application is effective with the remote supervisors, but it might work more efficiently in the low-network zones. With poor connections, sometimes loading of live metrics or recordings can require a little bit of time. The DialedIn support team was also quite responsive and we had to make certain additional configuration changes to fit our niche CRM installation with the internal ticketing integration. **What problems is DialedIn solving and how is that benefiting you?** We primarily wanted to reduce the time taken to onboard new agents and ensure uniform quality of services at different locations. DialedIn achieved that by centralizing scripts, recorded calls, and campaign data, which enabled new employees to learn on their own and fasten mastering workflows. This has greatly minimized on the overhead of training and made us more responsive. ### 23. Finally understanding the market's heartbeat **Rating:** 4.5/5.0 stars **Reviewed by:** Zita B. | Brand Monitoring Manager, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2025 **What do you like best about DialedIn?** DialedIn has proved to be a game changer. I truly like the fact that the sentiment of particular legislation can be tracked with the help of the platform and it helps us predict the ways people will react. The daily email summits that show the new trends are also invaluable since we save hours of searching manually per day. **What do you dislike about DialedIn?** I would like the first installation to be more compatible with different platforms. Monitoring of social media had some minor glitches at the start and some data was missed. The other aspect, the pricing model was a little complicated as compared to other similar tools. **What problems is DialedIn solving and how is that benefiting you?** Prior to the implementation of DialedIn, we wasted far too much time in manually preparing reports and could not easily find the key talking points. Our team is now in a position to address any issues that are of concern to the people in relation to the proposed bills, thus we are able to stay ahead of any bad press before things get out of hand. Finally we tend to be a lot more proactive. ### 24. Dialedin makes my workflow smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel B. | Sales agent/Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about DialedIn?** Dailedin is incredibly simple and efficient to use. The callback reminders are super helpful, but what I love most are the keyboard shortcuts for call dispositioning. They let me stay focused and move quickly—perfect when I’m working across two monitors. No need to fumble with the mouse; just a few keys and I’m done. It seriously boosts my workflow. **What do you dislike about DialedIn?** The only drawback is that there’s no sound notification when the person on the other end hangs up. If you’re working on multiple screens and not looking directly at the call page, you might not realize the call has ended and keep talking **What problems is DialedIn solving and how is that benefiting you?** Dailedin is making a very easy for myself and my coworkers, to have a more seamless workflow because of the fact that we can internal transfer to one another, it has very simple and easy to use feature so that we can make a direct transfer to another agent in the office. ### 25. Excellent Outbound Dialer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2020 **What do you like best about DialedIn?** Intuitive interface and user experience; technologically designed and well though out; excellent customer service and support; robust reporting; solution to meet all and custom needs **What do you dislike about DialedIn?** At times, we have experienced latency issues **What problems is DialedIn solving and how is that benefiting you?** all contact center operations; easy setup and increased focus on campaign optimization instead of setup and trouble-shooting; business metrics via reporting ### 26. DialedIn finally eliminated the endless manual list management **Rating:** 4.0/5.0 stars **Reviewed by:** Savio Z. | Compliance manager, Civic & Social Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about DialedIn?** What I like most about DialedIn is that it can generate extremely targeted lists of outreach based on prior giving or event attendance. It helps us keep our messages always appropriate in the right donor group to our different campaigns. The system is also very good in reminding us of the important follow up activities immediately after making a call such as initiating a personalized impact report. This has increased the reliability of our post call administration. **What do you dislike about DialedIn?** First of all, I found it a little harder to get accustomed to creating genuinely custom reports in DialedIn than I anticipated. A portion of the reasoning behind the filtering may seem a bit counterintuitive. I would also like to have an easier method of mass updating contact fields throughout a whole campaign and not have to open every record in a campaign one by one to make a small modification. **What problems is DialedIn solving and how is that benefiting you?** The greatest challenge that we encountered was making each donor feel personally recognized and realized with respect to several fundraising programs. It was hard to follow individual preferences and previous discussions when making appeals to them. Our outreach is now unbelievably thoughtful and effective since the implementation of DialedIn. We are now able to consistently provide customized messages which are relevant and our staff has become much more effective in handling the complete donor lifecycle which has reinforced our endeavor to support our community. ### 27. My review **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra H. | Phone surveyor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about DialedIn?** So I just work for the company that uses Dialedin, but as a user of this software it has been great very useful and even very reliable. Since using Dialedin has gave no issues of any sort as of now. Thank you. **What do you dislike about DialedIn?** Well like I said since I started working for the company that uses this software I have had zero problems or issues using it. As of now. **What problems is DialedIn solving and how is that benefiting you?** To make our outgoing calls thoughtout the day. Almost everyday. ### 28. Streamlined Calling with Minor Bugs **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley M. **Reviewed Date:** December 29, 2025 **What do you like best about DialedIn?** I use DialedIn to receive and make phone calls to prospective customers. It takes the guesswork out of calling and does it automatically, so I don't have to fuss about it. I like that it makes dialing so much easier and simpler. It's faster and more efficient because it does the dialing for me rather than manually dialing everything. The initial setup was very easy with just a quick download and sign in with my login. **What do you dislike about DialedIn?** It can be kind of buggy. **What problems is DialedIn solving and how is that benefiting you?** I use DialedIn to make calls without fuss, as it automates dialing, speeding up the process and boosting efficiency. ### 29. Lightning-Fast Call Handling **Rating:** 4.5/5.0 stars **Reviewed by:** Marie B. | Csr, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about DialedIn?** It’s quick it pushes calls through fast and it is very easy to utilize not complicated like most dialers **What do you dislike about DialedIn?** How it crashes sometimes and how it sometimes will kick you out with no warning but it’s easy to get back in **What problems is DialedIn solving and how is that benefiting you?** It does keep the job going ### 30. Effortless Setup and Seamless Sales Tool **Rating:** 5.0/5.0 stars **Reviewed by:** King V. **Reviewed Date:** December 29, 2025 **What do you like best about DialedIn?** I like how DialedIn is smooth and has easy options. The callback system is great because it helps us get to customers faster and more conveniently, which boosts our sales. I also enjoy the ability to transfer customers to other employees, which makes things efficient. The initial setup of DialedIn was very easy, and overall, it's a system that I enjoy using. **What do you dislike about DialedIn?** I find it kinda hard to go to the next call if a callback is pending. **What problems is DialedIn solving and how is that benefiting you?** DialedIn makes it easy to set callbacks and schedule appointments, helping us get to customers faster and more conveniently to increase sales. ### 31. DialedIn: Effortless Navigation, Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Elysia R. **Reviewed Date:** November 13, 2025 **What do you like best about DialedIn?** I enjoy using DialedIn for assisting clients with their Medicare plans as it has enabled me to help hundreds of people with their healthcare. The ease of navigation in DialedIn is a standout feature, particularly the convenience of having everything on the Home Screen. This makes accessing various functions straightforward and efficient. I find the initial setup to be very easy, and the quick search bar is exceptionally useful. These features combine to create an experience that is both accommodating and supportive of my work needs, leading to my willingness to highly recommend DialedIn to others. **What do you dislike about DialedIn?** Nothing **What problems is DialedIn solving and how is that benefiting you?** I assist clients with Medicare plans, and DialedIn helps navigate efficiently with a convenient Home Screen and useful quick search, making healthcare assistance more accessible. ### 32. Streamlined Calling with Effortless Access **Rating:** 5.0/5.0 stars **Reviewed by:** Junior N. **Reviewed Date:** January 21, 2026 **What do you like best about DialedIn?** I like that DialedIn allows me to place multiple calls per minute without pressing any buttons, which is really efficient. The ease of access is also a plus, as logging in and placing calls is an easy process that takes almost no time. **What do you dislike about DialedIn?** Every now and then the dialer will automatically log me out, but I just log back in within a few seconds and continue working. **What problems is DialedIn solving and how is that benefiting you?** DialedIn lets me place multiple outbound calls per minute without pressing any buttons, making the process easy and quick. ### 33. Effortless Auto-Dialing for Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Britaney F. **Reviewed Date:** November 25, 2025 **What do you like best about DialedIn?** I really enjoy using DialedIn as it makes my work significantly easier by functioning as an auto dialer for survey calls. The feature that stands out the most is that I don't have to manually dial anything; it automates the entire calling process for me. Additionally, DialedIn is very easy to use and the initial setup was straightforward without any complications. This ease of use has improved my workflow efficiency as managing calls has become a seamless task. Overall, I'm extremely satisfied with DialedIn, finding its functionality perfect for my needs. **What do you dislike about DialedIn?** there isn’t anything i dislike **What problems is DialedIn solving and how is that benefiting you?** DialedIn automates my calls for surveys, so I don’t have to dial manually, making it effortless and efficient. ### 34. Streamlined Call Management, Perfect for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Kris A. **Reviewed Date:** January 23, 2026 **What do you like best about DialedIn?** I find DialedIn very easy to use and simple. It's really user-friendly and keeps everything in one place, making it easy to track my calls and organize information. I also love how it simplifies my everyday work and helps with my work-life balance. The simplicity and user-friendliness stand out for me. **What do you dislike about DialedIn?** Nothing **What problems is DialedIn solving and how is that benefiting you?** I use DialedIn to call clients, making it easy to track my calls and keep information organized. It simplifies my everyday work by keeping everything in one place, improving work-life balance. ### 35. DialedIn keeps our engagement flowing naturally **Rating:** 4.0/5.0 stars **Reviewed by:** Ara I. | Market Insight Interviewer, Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2025 **What do you like best about DialedIn?** I love how DialedIn puts in our call disposition notes and notes into our contact record automatically with every call or activity. It saves so much time daily to our lead qualification team, and we do not make any manual entry mistake. Further, we receive real-time insights into active calls with the dashboard of supervisors giving our team lead a chance to coach instantly without interrupting the work. This has also enhanced consistency of our qualifying questions. **What do you dislike about DialedIn?** The custom reporting experience can be a little clunky at times as you are designing very specific data sets. It generally takes several additional clicks to get an exact view. I would also like to see some two way data synchronisation of some custom fields to our primary CRM. Sometimes the rearrangement of buttons due to the new software updates will bring about some confusion where one will be searching to find the locations of familiar functions. **What problems is DialedIn solving and how is that benefiting you?** The greatest issue that our organization has had prior to DialedIn was a lack of any consistent history of interactions with our clients. When these qualification experts passed off a lead, or revisited a cold lead to make another call, in order to get the full context of all prior communication it would require searching through multiple systems. This created redundancy and lapses in opportunity of pursuit of leads. DialedIn is now our central hub, providing a detailed, and searchable log of every touchpoint. We are able to instantaneously view the total engagement history of the prospect and as a result this has led to a huge increase in conversion rates because our follow-ups are always informed and professional. ### 36. DialedIn truly redefines our daily outreach flow **Rating:** 4.0/5.0 stars **Reviewed by:** Eric B. | Customer Insights Interviewer, Food Production, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about DialedIn?** The most valuable feature about DialedIn is its versatility to format our qualitative interviews. We are able to code dynamic pathways of questions and this ensures that there is consistent data collection of all participants even in the case where the conversation goes in different directions. It also makes it so easy to follow-up it really is that easy and by just clicking on a contact we all of our previous notes instantly and this really allows us to resume where we left. The supplied script prompts ensure that we are able to get participant consent to record at the correct point each time. **What do you dislike about DialedIn?** The primary downside is that the qualitative text analysis options are not built in to the call notes and we continue to export all of that. Switching between research projects that are currently open can at times be somewhat cumbersome, particularly in switching between participant pools. Audio clip quality is not always crystal clear as we would require to perform fine-grained transcription and theme analysis. **What problems is DialedIn solving and how is that benefiting you?** DialedIn has revolutionized our qualitative research process in that we changed our scattered process to the highly organized process. Previously, it would take hundreds of separate notes to collect the insights of dozens of interviews, and make sure that all the researchers performed exactly according to the procedure. The platform now leads our team through every interview, providing consistent data, directly tied to the participant, which has significantly decreased our post interview data clean up. With this transformation, our analysts will have more experiences in devoting their time useful insights extraction instead of time-consuming tasks of data normalization. ### 37. Simplicity and Efficiency for Insurance Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. **Reviewed Date:** December 11, 2025 **What do you like best about DialedIn?** The most I like about DialedIn is the simplicity of it. There are a lot of other dialers out there that are so complicated to use just for phone software, but DialedIn is very simple and straightforward. It's also very easy to set up; opening the software, downloading it, and that's it. **What do you dislike about DialedIn?** The only thing I would say would probably be the connection for when it comes to the headsets. **What problems is DialedIn solving and how is that benefiting you?** DialedIn helps handle my insurance tasks efficiently by letting me save voice recordings of clients and allowing three-way calls with insurance carriers, ensuring clients get maximum benefits. ### 38. I am a sales rep and use this software for my daily work Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Holly L. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about DialedIn?** I love how quickly it connects me to customers. **What do you dislike about DialedIn?** No complaints at all with the program. It works great **What problems is DialedIn solving and how is that benefiting you?** I have zero problem with dialedin. ### 39. This is the smoothest transition from dial to documentation for info and calling and interacting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about DialedIn?** Everything is at your fingertips simple. **What do you dislike about DialedIn?** It could be a little more orderly nothing is in sync **What problems is DialedIn solving and how is that benefiting you?** The clients and dial system is all in one ### 40. Crystal Clear Calls, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Raven T. **Reviewed Date:** January 16, 2026 **What do you like best about DialedIn?** I use DialedIn for working from home and it has great tools to help me get through the workday. I like the way calls come through very clear, which is really important. The app works just fine and nothing needs to be improved. The initial setup was very, very easy, which I appreciate. **What do you dislike about DialedIn?** nothing i love it **What problems is DialedIn solving and how is that benefiting you?** DialedIn has great tools that help me get through the workday, with calls coming through very clear. ### 41. User-Friendly and Revenue-Boosting Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ashton F. | Sales agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about DialedIn?** I appreciate that DialedIn is easy to use and straightforward to set up, which simplifies my workflow. The prompt messages and ability to add notes keep me organized and informed about client interactions. It effectively solves the problem of forgetting to call back clients by providing timely reminders and calendar updates. Overall, it is sufficient and helps streamline processes with clients, contributing to revenue growth. **What do you dislike about DialedIn?** Can’t say anything that I don’t like as yet **What problems is DialedIn solving and how is that benefiting you?** I find the product solves issues with forgetting client callbacks by providing reminders and updates, making the client process simpler and boosting revenue. ### 42. Virtual Assistant **Rating:** 4.0/5.0 stars **Reviewed by:** Alvin E. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about DialedIn?** What I like best about DialedIn is its efficiency and organization. It makes it easy to manage calls, track leads, and stay connected with the team in real time. The platform really helps improve productivity and communication. **What do you dislike about DialedIn?** There’s not much I dislike, but sometimes the system can lag or take a bit longer to load. Improving speed and stability would make the experience even better. **What problems is DialedIn solving and how is that benefiting you?** Providing good dialer and easy contact to our lead. ### 43. DialedIn: Effortless Communication for Home Work **Rating:** 5.0/5.0 stars **Reviewed by:** leon Y. | leon crafts, Arts and Crafts, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about DialedIn?** I use DialedIn to work at home, and it solves everything for me and gets the job done. I love it because calls come through quick, easy, and clearly. The features are awesome and I have no problems with them. The setup was easy, and I like how everything works great. **What do you dislike about DialedIn?** nothing **What problems is DialedIn solving and how is that benefiting you?** DialedIn solves everything and gets the job done. I love that calls come through quick, easy, and clearly. ### 44. Easy and straightforward **Rating:** 4.5/5.0 stars **Reviewed by:** Eliah K. | Customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about DialedIn?** Wide range of different customers to get a hold of. **What do you dislike about DialedIn?** There's actually not much I dislike. It's pretty easy. **What problems is DialedIn solving and how is that benefiting you?** The type of business that we have access to. ### 45. Effortless Organization, But Needs More Connection Stability **Rating:** 5.0/5.0 stars **Reviewed by:** Symone S. **Reviewed Date:** January 07, 2026 **What do you like best about DialedIn?** I like DialedIn because it helps me stay focused and organized. The features are particularly appealing, especially the way calls come in without needing to dial out. The initial setup was very easy, making the transition smooth. **What do you dislike about DialedIn?** I dislike that the connection drops a lot. **What problems is DialedIn solving and how is that benefiting you?** DialedIn helps me stay focused and organized. I like how calls come in naturally and there's no need to dial out. ### 46. Easy to Use, But Callbacks Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Conor D. **Reviewed Date:** December 29, 2025 **What do you like best about DialedIn?** I like how easy DialedIn is to use; the interface is very simple. It's easy to keep track of appointments, notes, and everything else. **What do you dislike about DialedIn?** There are some issues with making callbacks. I don't know if it's a system thing or if it's something on our company's end. Trying to make callbacks. There's a lot of incompletes. It won't finish or start. **What problems is DialedIn solving and how is that benefiting you?** I use DialedIn to make consistent dials without stopping. ### 47. Simple Setup, Smooth Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine P. | Treatment Specialist **Reviewed Date:** December 08, 2025 **What do you like best about DialedIn?** I like how simple DialedIn is for website access. It's very easy to navigate, which is important to me, especially when taking live calls. The initial setup of DialedIn was quick, taking about five minutes, and everything worked quickly. **What do you dislike about DialedIn?** No current dislikes **What problems is DialedIn solving and how is that benefiting you?** I use DialedIn for logging in, taking live calls, and making money with my company. It solves my everyday issues. I like how simple the website access is and its easy navigation, especially when taking live calls. ### 48. Finally, I can clear my head and actually get things done with DialedIn **Rating:** 4.5/5.0 stars **Reviewed by:** Vittoria N. | Content Marketing Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about DialedIn?** The call routing of DialedIn is amazing. It helps to make sure that the customers are always forwarded to the right department in short time. The other outstanding features include the real time analytics dashboard. We have a video display of the current number of calls and the availability of agents in real time. This assists us to maximize on staffing levels on a daily basis. It has also eased our workload to a significant extent since it syncs with our current CRM. **What do you dislike about DialedIn?** Occasionally configuration of the very complicated call flows may be a little bit tricky at first. The advanced analytics reporting user interface seems unintuitive when compared to other areas. It is not always easy to customize some essential details of the outbound dialing campaigns. I would like to see some more integrations with niche marketing automation tools. They are the insignificant aspects yet there is a place to get better. **What problems is DialedIn solving and how is that benefiting you?** Before our callers often spent too long on hold, or they were switched many times. Our agents did not have easy access to the history of interaction. Now DialedIn has totally automated our entire call center operation. Routing of calls is effective and all customer information is readily available in the fingertips of the agents. This creates very minimal wait time and the general customer satisfaction is also high. ### 49. No more endless manual dialing, DialedIn really sped up my sales calls **Rating:** 4.5/5.0 stars **Reviewed by:** Angelo D. | Customer care professional, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about DialedIn?** I like so much how DialedIn has to deal with the huge numbers of calls without my manual entry of numbers. The system only presents me with the next connection without a hitch, saving me much time every day. And it is a great assistance that the information on the customer appears immediately when the call appears. It allows me to concentrate on the real talk instead of mechanics. **What do you dislike about DialedIn?** Other times the connection of the call would last a few seconds (that is longer than I would have wanted) which can make me hesitate a little bit before talking. The features of reporting are strong enough yet I have to dig a little to find precisely the data I want. I also hope that the mobile application will be a little more powerful when I do not have my main computer with me. **What problems is DialedIn solving and how is that benefiting you?** DialedIn made all outbound calls to feel like its own project before. I was continuously searching numbers, typing down numbers, and then struggling to keep notes in check on another spreadsheet. Today, all of that background work is automatic within the system. It translates that I do not have to fill in my day by talking to real people and engaging in decent conversations but by filling lists and dialing. I have seen a monstrous increase in the number of outreaches that I make daily and I feel much more productive. ### 50. User-Friendly Dialer with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha G. **Reviewed Date:** December 29, 2025 **What do you like best about DialedIn?** I like that DialedIn is extremely user-friendly. It's valuable for my day-to-day tasks because I don't have to reach out to management for help, allowing me to be more self-sufficient. The initial setup was super easy, which I appreciated. **What do you dislike about DialedIn?** N/A **What problems is DialedIn solving and how is that benefiting you?** DialedIn allows me to make and receive calls from clients, solving connectivity issues. It's user-friendly, so I'm more self-sufficient and don't need management's help. ## DialedIn Discussions - [Is there a way this could be a website we log on to instead of a download in the future?](https://www.g2.com/discussions/24135-is-there-a-way-this-could-be-a-website-we-log-on-to-instead-of-a-download-in-the-future) - 1 comment, 2 upvotes - [View DialedIn pricing details and edition comparison](https://www.g2.com/products/dialedin/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+10%3A50%3A41+-0500&secure%5Bsession_id%5D=1a463138-42cc-43ea-adbe-45e4e327fbaf&secure%5Btoken%5D=2361e144859a04a68d43c5ace879551d9616ce77459f2e103ab19199b21035df&format=llm_user) ## DialedIn Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Infor Birst](https://www.g2.com/products/infor-birst/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [RealGreen by WorkWave](https://www.g2.com/products/realgreen-by-workwave/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## DialedIn Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top DialedIn Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (592 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)