DialedIn Reviews & Product Details

The DialedIn software offers a task assignment function that project managers like me find extremely beneficial. The program enables effortless task distribution to team members with deadline setting to minimize project-related time loss and misunderstandings. The real-time project progress updates through DialedIn enable us to monitor changes without needing continuous team-wide communication.

The built-in file sharing feature is one of my favorite DialedIn components. All project files which we previously stored on email attachments and external file-sharing services now reside within DialedIn. Review collected by and hosted on G2.com.

The reliability of DialedIn remains high but I have run into occasional delays that cause the app to display outdated data for brief periods. The mobile app availability is what I miss because I need to track my projects from different devices yet the mobile site provides limited user experience. Review collected by and hosted on G2.com.

The number one aspect that I value in DialedIn is its ability to build clarity and keep communication steady throughout the entire team. The system tracks our client communication automatically while prompting team members to create follow up plans which helps prevent missed critical client interactions. The program provides complete visibility into our sales pipeline. Easy visibility into lead progression across the team's work helps us both collaborate more efficiently and manage our tasks without confusion. Review collected by and hosted on G2.com.

A few things about DialedIn I’ve found frustrating is its occasional sluggishness when processing updates, mostly when there’s a lot of data syncing between different systems. However, this can cause it to be too hard to stay productive when you are trying to work quickly. I’ve also found that the mobile version isn’t always the same as the desktop version for some of the features. You sometimes don’t have access to everything when on the go and this is a little inconvenient. Review collected by and hosted on G2.com.

I particularly enjoy that DialedIn’s built in call coaching tools improve the quality of how customers interact with representatives. With that, it has helped our team tremendously in being able to look over calls and get actionable feedback. Secondly, the dialing features are also quite responsive, so the calls are as smooth as we and the customers can have. A tool that actually does support team improvement while maintaining calls professional and seamless has been great so far. Review collected by and hosted on G2.com.

An area I’ve had a concern with DialedIn is that the notification on missed calls may take time to reach the control as it should be, and this delays follow up on the customers. Further, the calling interface could be a little better where it gets slightly cumbersome to control at times. These small inconveniences can snowball especially on busy working days and greatly influences how quick we can follow up on the leads we receive. Review collected by and hosted on G2.com.

DialedIn is unique for its continued emphasis on having direct outreach to customers. It allows us to build campaigns that are super specific to every single customer based on what they have done and what they like. It’s meant we’ve been able to talk and respond in better ways, building stronger relationships. Part of our team’s ability to do this has been to automate these customized communications, so that our messages are more personalized to each contact, but freed up to focus more on the strategic tasks. Review collected by and hosted on G2.com.

Part of the issue with DialedIn is that it is not as flexible as it could be for customer journeys. The platform is awesome for automating run of the mill outreach processes but on complex customers' workflows it can't be easily twisted or adjusted. Sometimes, this has been too one size fits all and it is harder to tailor a few interactions while dealing with more niche and high touch customers. Review collected by and hosted on G2.com.

One of my favorite things about DialedIn is that it takes a role that may be tedious for a team with a high call volume and makes it a little easier. Such as it organises call schedules and automatically records activities, this makes relating work repetitive and liberates time to do something more worth while with the client. The functionality of being able to maintain a consistent workflow, and being able to keep a team on track to their follow ups, is very helpful to in meeting our goals. Review collected by and hosted on G2.com.

The problem with DialedIn, is there’s really no variety on the features they offer for managing calls. Remember, some tools are missing – like templates or pre set workflows – and things aren’t as simple as they should be. It has added extra time in my day and a struggle to get repetitive processes streamlined. If we were to add these features it would be super easy to manage calls in a more organized and fluid way. Review collected by and hosted on G2.com.

I’ve been using died in for outbound calling in my sales operations, and it has significantly improved both productivity and efficiency. The platform is intuitive, easy to set up, and offers a seamless user experience. Key features like automated dialing, call recording, and integrations have streamlined our process, allowing my team to focus on conversations!

Claire and Josh are fabulous! They are attentive, thoughtful and intelligent when suggesting how the software can be best employed- seamless onboarding! I am not tech-savvy so having them to lean on has been critical to our success! Review collected by and hosted on G2.com.

I would like there to be more control over the dashboards we create. Conversion rate, wrap up time should be displayed in leaderboards... we should be able to use this like canva gives you full control what to build for teams. Also inbound stats would also be very useful in leader boards... hopefully this feature comes out soon. Review collected by and hosted on G2.com.

DialedIn is a very organized, user friendly system that makes telemarketing easy. Having the option to call multiple prospective business at one time allows greater chances to generate revenue for the company. Additionally, the chat feature allows you to communicate clearly with fellow team members and management. The company I work for is ACR1.com. Roofing cold-calling. Review collected by and hosted on G2.com.

Depending on how colleagues use DialedIn; it is possible to recall prospective clients that have already declined services. I have noticed that when I put a call into Incompatibe (5 year limit) that we are calling them back again with one week. Unless everyone is on the same page, caller categories can be confusing to navigate. Review collected by and hosted on G2.com.

I like best that there is an option to dial manually or use the automatic dialer which of course is a lot faster.

I also like all the faetures such as the call backs, the calendar, call recording if I want to go back & listen to my calls to improve.

I give Dialedin Five stars ! Review collected by and hosted on G2.com.

I do not have any dislikes about Dialedin, it is meeting all my expectations ! Review collected by and hosted on G2.com.

I started using DialedIn by ChaseData in March of this year. After a month, I tried another dialer system/service and what a mistake. I could not wait to switch back over to DialedIn by ChaseData. First - I love the way it's set up. I can separate the Dial Pad and keep it off to the side for any outgoing calls I want to make physically. Second - it tracks my time on and breaks it down to actual work time, break time, wrap up time; all to better adjust my usage. Third - it has a calendar where I can view at a glance what appointments or call backs I have scheduled. It's just a really great system and I'm going to stick with it. Review collected by and hosted on G2.com.

I haven't come across any major issues or problems but "If" I were to mention anything, you have to use a USB Headset. I had already had a headset but it was non-USB and only a few months old so having to purchase a USB type made me roll my eyes. Again, not a major issue. The service they provide is still fantastic. Review collected by and hosted on G2.com.

What I like best about DialedIn by ChaseData is its user-friendly interface and robust functionality that makes managing call center operations efficient and streamlined. The platform offers a wide range of features, such as predictive dialing, real-time reporting, and customizable workflows, which greatly enhance productivity and allow for better resource management. I also appreciate the reliable customer support and the flexibility the software provides to scale as the business grows. Overall, the upsides of using DialedIn by ChaseData are its efficiency, customization options, and excellent support, which together make it an invaluable tool for call center management. Review collected by and hosted on G2.com.

While DialedIn by ChaseData is a powerful tool, there are a few areas where it could be improved. One of the main drawbacks is that the platform can be a bit complex to set up initially, requiring a steep learning curve for new users. Review collected by and hosted on G2.com.