--- title: DevRev Reviews meta_title: 'DevRev Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 211 reviews by the users' company size, role or industry to find out how DevRev works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 211 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DevRev Reviews **Vendor:** DevRev **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 211 ## About DevRev DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. ## DevRev Pros & Cons **What users like:** - Users appreciate the **ease of use** of DevRev, highlighting its user-friendly interface and smooth onboarding experience. (51 reviews) - Users appreciate the **efficient navigation and responsiveness** of DevRev, making tech support seamless and quick. (48 reviews) - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication, workflows, and integration. (46 reviews) - Users appreciate the **intuitive and powerful platform** of DevRev, enhancing daily work efficiency and communication. (36 reviews) - Users highlight the **robust insights** of DevRev, enhancing their understanding of customer engagement and user behavior. (27 reviews) - Users praise the **highly responsive customer support** of DevRev, appreciating timely assistance and intelligent bot interactions. (26 reviews) - Usefulness of Information (25 reviews) - Efficiency Improvement (23 reviews) - Integrations (22 reviews) - Tracking (21 reviews) **What users dislike:** - Users note **missing features** in DevRev, particularly in automation, reporting, and cohort creation capabilities. (29 reviews) - Users note the **limited features** of DevRev, with some essential automation and reporting capabilities still not available. (20 reviews) - Users note a **lack of features** in DevRev, impacting automation, reporting, and user flow analysis. (18 reviews) - Users find the **learning curve steep** , noting that it's not very user-friendly for non-tech individuals. (18 reviews) - Users find DevRev **not intuitive** , especially for non-tech individuals, complicating the onboarding and overall user experience. (16 reviews) - Users find the **poor interface design** of the computer lacking in visual appeal and user-friendliness. (14 reviews) - Limitations (13 reviews) - Steep Learning Curve (13 reviews) - Notification Issues (12 reviews) - Ticketing Issues (12 reviews) ## DevRev Reviews ### 1. Powerful Traceability, Though Weighed Down by Complex Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Tushar M. | Senior Associate - Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about DevRev?** In product management, the biggest bottleneck isn't usually a lack of ideas, but a lack of cross-functional alignment. DevRev's standout value is how it actively breaks down the traditional silos separating support, product, and engineering. Instead of spending hours stitching together context across disparate tools, DevRev creates a unified environment where customer conversations, support tickets, and product signals are natively linked. This shared reality significantly reduces engineering turnaround times and prevents the strategic drift that often happens when teams operate in isolation. From a tactical standpoint, the platform's traceability is exceptional. When managing complex roadmaps, being able to track a granular customer pain point all the way through to an executed feature or architectural fix makes sprint prioritization far more grounded. It shifts the conversation from subjective opinions to data driven customer impact. Many legacy platforms promise this level of end-to-end visibility, but DevRev is one of the few that actually executes it effectively at the data-model level. However, implementing this level of structural shift comes with real friction. This is absolutely not a plug-and-play solution; initial onboarding requires serious effort. For teams migrating from traditional, linear ticketing systems, DevRev’s workflow and data model take time to internalize. While the UI is clean, it isn't always intuitive, and building out complex, real-world custom integrations often requires frustrating workarounds. Furthermore, their AI capabilities lack the reliability needed for daily use, and performance can take a noticeable hit when querying heavily linked, large-scale datasets. Ultimately, DevRev is a highly potent platform that demands a corresponding investment in setup and change management. The ROI curve is positive, but you have to be willing to do the heavy lifting upfront. If your organization is struggling to tie customer feedback directly to engineering execution and you are willing to push through the initial adoption hurdles, the platform delivers tangible value. It is an investment in process maturity rather than just a simple software purchase. **What do you dislike about DevRev?** The primary drawback is the steep adoption curve; this is definitely not a plug-and-play solution. For teams migrating from legacy ticketing systems, DevRev’s underlying data model requires a significant paradigm shift, and the UI can feel unintuitive during the initial onboarding phase. From a technical standpoint, certain areas still need maturity. Complex custom integrations frequently require frustrating workarounds rather than native support. Additionally, performance can lag noticeably when querying large-scale, heavily linked datasets, and the platform's AI features currently lack the stability required to be useful in daily operations. **What problems is DevRev solving and how is that benefiting you?** Operating in the enterprise fintech space, specifically managing complex LOS journeys, our biggest operational bottleneck was the disconnect between customer-facing support and engineering execution. Tracking the product impact of major structural shifts such as migrating from a monolithic to a microservices architecture used to be highly fragmented across disparate tools. DevRev solves this by creating a unified thread from initial customer friction straight to the engineering sprint. For example, when we recently had to mandate a change in our system architecture to support multiple document identifiers per KYC type (shifting from a restricted 1:1 to a 1:M relationship), DevRev allowed us to seamlessly link the upstream compliance requirements and customer requests directly to the active development tickets. The primary benefit is drastically improved cross-functional alignment. It has significantly reduced our engineering turnaround time on critical updates and ensures our roadmap prioritization is anchored in traceable, real-world user impact rather than siloed assumptions. ### 2. Great customer support agent and good set of connectors and nodes in workflow builder. **Rating:** 4.5/5.0 stars **Reviewed by:** Vinod K. | Staff Product Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about DevRev?** DevRev has very good default features like - sentiment analysis. - automated closures - automated reports can be scheduled - default nodes available in workflow builder cover most of our use cases. Whenever I report an issue on their slack channel, they have a bot that responds with good level of analysis and suggestions to fix the problem. They have figured out an intelligent way regarding when to respond via bot or human. The response of the bot is pretty good when it responds. If the problem is complex, no bot response which avoids the frustration. I have also used Computer for different use cases to get information from past tickets, to perform analysis on which of my support engineers are AI first, who is meeting the SLAs and who are Slacking, etc **What do you dislike about DevRev?** Some of the fields in the tickets are not user friendly. We have a use case where we want to map the ticket to module or sub module to route the ticket to the right team. The way the user provides the input is not handled correctly. I wanted an UI where I select a Module, then get the option to input the sub module, etc.. The AI tool option to refine the messages to the customer is not refined. I have to craft a brief response and go to claude or gemini to get a refine response. It might need calibration. It is crude right now. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping me create workflows, send the summary of tickets for a customer at a certain frequency. Most of the connectors are also available by default. I built an agent using information from previous ISS or TKT tickets, google docs, Slack conversations and articles, most of the connectors I needed were available off the shelf. ### 3. Customizable CRM with Powerful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Chandu P. | Growth Support Member, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2025 **What do you like best about DevRev?** I appreciate how DevRev has improved a lot, offering what feels like an insane amount of customizations, snap-ins, and workflows. These workflows help automate basic stuff so our human agents can focus on solving more important customer queries. The introduction of computer AI agents is a really cool feature, and when trained well, these AI agents can handle queries autonomously. This setup saves a lot of time and bandwidth by taking care of all the basic information and also assisting on platforms like WhatsApp. The team behind DevRev is also really helpful, and they've made the onboarding process easy. **What do you dislike about DevRev?** DevRev, while sophisticated, needs someone technically savvy or with developer knowledge to set it up completely to realize its full potential. Our customer support team can't handle this amount of software on their own. It's not layman-friendly and requires someone with a technical background to make effective use of it. Initially, the setup and integration were not easy or user-friendly, which our team didn't like. **What problems is DevRev solving and how is that benefiting you?** DevRev lets us integrate conversations, emails, and chats, so we handle customer queries in one place. Workflows automate tasks, freeing human agents for more complex queries, and AI agents handle basic questions, saving time and bandwidth. ### 4. Easy UI, Strong Slack/Jira Integrations, and AI Insights That Save Time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about DevRev?** The UI makes it easy for non-technical stakeholders to log and track customer feedback, our support and sales teams use it daily without friction. The integrations with Slack and Jira keep our product team in sync without context-switching. From a pricing/ROI angle, we've reduced the time spent aggregating customer requests by 20%, which freed up our team for actual roadmap work. The AI-powered insights help us spot patterns (like "5 customers complained about X this month"), which is way better than manual note-taking. **What do you dislike about DevRev?** The onboarding process took longer than expected, we needed dedicated time to map our workflows and customize fields. The AI insights, while helpful, sometimes flag obvious issues rather than providing deeper strategic recommendations. These are some minor frictions, overall it has been good for the team. **What problems is DevRev solving and how is that benefiting you?** We were losing customer feedback across Slack, email, and support tickets. DevRev centralized everything, making it easier to spot feature requests and pain points. This has directly improved our roadmap prioritization, we're now building what customers actually need instead of guessing. ### 5. Seamless Integrations with Highly Flexible Custom Field Mapping **Rating:** 4.0/5.0 stars **Reviewed by:** Shafaan K. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about DevRev?** What I like most about DevRev is its ability to support highly flexible, custom field mapping across different platforms. It allows you to map virtually unlimited fields, making integrations seamless and tailored to specific needs **What do you dislike about DevRev?** One thing I don’t like is that email threads can sometimes be difficult to follow. Conversations tend to get repetitive or cluttered, which makes it harder to clearly understand the thread. There is definitely room for improvement in how communication is structured and displayed within email threads. **What problems is DevRev solving and how is that benefiting you?** While features like macros and ticketing workflows are fairly common, what really stands out to me is how DevRev helps solve collaboration challenges. It makes it much easier to work with teammates and stakeholders by improving internal communication around tickets. I can efficiently manage and update multiple ticket attributes, adjust group ownership when needed, and use macros to streamline repetitive tasks. Features like snap ins and notifications are also worth mentioning. ### 6. Improving UX, Smooth Onboarding, and a Slack Integration That Simplifies Bug Filing **Rating:** 4.0/5.0 stars **Reviewed by:** Parth K. | Member of Technical Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about DevRev?** The UX has been improving, and that’s what matters most: growth and continuous improvement. I’ve also started using it from Slack, and this integration has made it much easier for us to file bugs and not lose track of them. I haven’t really faced any performance issues, which is great. I don’t have any idea about pricing, though, since I’m just an employee. Onboarding new users has been very smooth. Intelligent features—like carrying forward the context from previously opened issues when creating another issue—are impressive and have made DevRev more convenient to use. **What do you dislike about DevRev?** The page where all the issues are mentioned has a not so clean / easy to use filters section. **What problems is DevRev solving and how is that benefiting you?** keeping track of work with support for hierarchy and granularity of tasks. It helps me ensure visibility of my work. ### 7. DevRev Unifies Support and Engineering with Genuinely Useful AI Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about DevRev?** The best thing about DevRev is that it collapses the wall between customer support and engineering. Before DevRev, we were juggling multiple tools, one for tickets, one for product tracking, and another for engineering, and the handoff between them was always where context got lost. DevRev unifies all of that in one place. Customer-reported issues link directly to engineering tickets, so both teams have a shared view of every problem without any manual syncing or status updates over Slack. The AI capabilities are genuinely useful. The AI summarization on repeat tickets saves significant time; instead of reading through 10 tickets about the same bug, you get an instant summary of what's happening across all of them. It has also reduced the volume of repetitive queries reaching the support team. The UI is very clean for anyone to use, and the support during integration is really good. **What do you dislike about DevRev?** To be honest, there is nothing like disliking, but a few things can be improved a bit, like the page where all the issues are mentioned has a not-so-clean / easy-to-use filters section, and the session timeout can be improved a bit **What problems is DevRev solving and how is that benefiting you?** Before DevRev, our customer support work was spread across multiple tools, which made it difficult to track an issue through its full lifecycle. With DevRev, we can now connect customer-reported problems directly to engineering tickets, so both teams share the same view of each issue from start to finish. The AI-powered summary has also significantly reduced the time we spend manually tracking recurring complaints, allowing the support team to focus on resolving problems rather than chasing people for updates and resolutions. Overall, our response times have improved, and collaboration across teams feels much more seamless. ### 8. DevRev Streamlines Support, Engineering and Product with Smart AI. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about DevRev?** As a PM, DevRev has removed the constant back and forth between support and engineering. Customer issues link directly to dev tickets, so I'm no longer the middleman translating context between teams. The unified view of customer and engineering updates in one screen is a genuine time saver. The AI summary is the standout feature it surfaces recurring bugs automatically, making prioritization calls much sharper. Performance stays snappy even during high-volume periods. It has made the support to engineering handoff significantly cleaner. **What do you dislike about DevRev?** Nothing major to report in terms of dislikes, just some minor quality of life tweaks. The filtering UX on the main issues list could be a bit more streamlined, and the session timeout is a little aggressive, having a longer window before getting logged out would be helpful. **What problems is DevRev solving and how is that benefiting you?** We used to have a real visibility problem with support issues being siloed away from engineering. DevRev fixed that by letting us tie customer feedback directly to the dev backlog, so everyone is finally looking at the same thing. I’m also leaning on the AI summaries to handle the bulk of the manual triage, it surfaces recurring issues automatically so we’re not wasting time digging through tickets to find patterns. It’s made the handoff much more efficient. ### 9. DevRev Unified Support and Dev Workflows, Powered by AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about DevRev?** DevRev clearly stands out when combining Customer Support and AI powered assistance. The ability to link customer issues directly to engineering tickets removes the usual back-and-forth between support and dev teams. The AI summarization helps quickly understand repeated issues without manually going through every ticket. It's made our support workflow much faster and more connected to the actual product team. The UI is very clean for anyone to use, and the support during integration is really good. **What do you dislike about DevRev?** To be honest, there is nothing like disliking but a few things can be improved a bit like the page where all the issues are mentioned has a not so clean / easy to use filters section or session timeout can be improved a bit **What problems is DevRev solving and how is that benefiting you?** Before DevRev, managing customer support was distributed across multiple tools, making it hard to track the full lifecycle of an issue. With DevRev, we can now link customer-reported problems directly to engineering tickets, giving both teams a shared view of every issue. The AI-powered summary has significantly reduced the time spent manually tracking repeated complaints, allowing the support team to focus on resolution rather than chasing people for resolution. Overall, response times have improved and cross-team collaboration feels much more seamless. ### 10. Revolutionized Customer Support with Real-Time Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about DevRev?** I use DevRev in the customer support section and it's a game changer for linking support tickets directly to products and ensuring real-time responses to customers. I really appreciate the quick response generation and the variety of editing tools, like changing the language to professional. DevRev is super user-friendly, and my team actually likes using it. I can also create multiple sections for different types of tickets as per my need. The real-time response and AI tools mean I don't waste time digging through old tickets. It's valuable to connect customer feedback to development tasks instantly, making everything faster and way less confusing for everyone involved. DevRev is fast, the response is quick, and it has multiple editing tools. **What do you dislike about DevRev?** The mobile app feels a bit clunky compared to the desktop version and sometimes hangs. Optimizing the cache would help to read tickets quickly or leave a quick response. **What problems is DevRev solving and how is that benefiting you?** I use DevRev to link support tickets to products, ensuring real-time responses. It speeds up resolving user queries, connecting feedback to development tasks instantly, and supports efficient communication. DevRev's AI tools and user-friendly design mean less time wasted and a less confusing process. - [View DevRev pricing details and edition comparison](https://www.g2.com/products/devrev-devrev/reviews/devrev-review-13084727?section=pricing&secure%5Bexpires_at%5D=2026-07-14+01%3A02%3A59+-0500&secure%5Bsession_id%5D=72f73ad6-4316-488e-8073-68c5b66fa2f2&secure%5Btoken%5D=dd717685b030757107f2f4f6e8c77417a183d9d73ca8c8a9fcb68ed8f090ab91&format=llm_user) ## DevRev Integrations - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Omuni](https://www.g2.com/products/omuni/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Work In Progress](https://www.g2.com/products/work-in-progress/reviews) ## DevRev Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Reports & Analytics **Administration** - Database Management - Data Workflows - Issue Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Communication** - Wiki Documentation - Community Forum - Customer Ideation **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Service Desk** - Help Desk - Incident Reports - Process Workflow **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Management** - Reporting - Administration Console - Access Management - Policy Dictation **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top DevRev Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,716 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)