DevRev Pros and Cons

We're very happy with our move from an older + less robust support platform to DevRev. DevRev has way more potential for customization to meet our unique needs, allows us to build snap-ins to automate processes easily, and comes with a lot of AI-powered tooling that will help expedite issue resolution.

The onboarding process was super smooth. We migrated in a very short period of time on a tight deadline, and the DevRev team was incredibly responsive, proactive, and overall great partners. Since onboarding, they've helped us build features that best support our customers and team. Huge shoutout to Kevin at DevRev, who has been so involved and helpful throughout the entire process. I don't know what we would have done without all of his support!!

We started by moving our Support team into DevRev and are now starting to bring in our Product and Engineering teams. Having everyone working in the same tool will make managing future development, product direction, and support outcomes much more straightforward and seamless. Review collected by and hosted on G2.com.

It has taken our team some time to get used to/familiar with the tool. There is a lot going on, which is a huge benefit once you're familiar with it, as DevRev allows you to do so much. My recommendation to mitigate this would be to do a slightly longer migration so teams can get familiar with the tool over time versus all at once. Review collected by and hosted on G2.com.

I love that the team is small and agile enough to respond to product requests in real time. They've been very helpful with any issues that have come up. The interface kind of makes Zendesk look like a dinosaur. Review collected by and hosted on G2.com.

The Turing AI chatbot in app needs a little love, although AI summaries of incoming tickets are fantastic. Review collected by and hosted on G2.com.

Ease of use and that its affordable fkr startups! Review collected by and hosted on G2.com.

Its not so clear something what they offer etc. Review collected by and hosted on G2.com.

Easy way to review the tickets, and the support is good Review collected by and hosted on G2.com.

Sometimes, it takes longer to upload, and I need to refresh Review collected by and hosted on G2.com.

DevRev.ai has streamlined our product development and customer support processes. Its AI-driven insights help us prioritize tasks effectively, while the seamless integration between development and customer feedback ensures that we are always aligned with user needs. The interface is intuitive, making cross-team collaboration effortless. It is a must-have tool for any team looking to stay customer-focused and efficient. We highly recommend it! Review collected by and hosted on G2.com.

While it integrates with many tools, setting up certain integrations can be complex and require more technical know-how than expected. Review collected by and hosted on G2.com.

I like that it is very easy to use and is a friendly tool. Review collected by and hosted on G2.com.

Sometimes is too slow and uses a lot of your RAM. Review collected by and hosted on G2.com.

The use of AI, the suggestions and the fact that it understands the messages Review collected by and hosted on G2.com.

some slowness and some glitches, it can be improved Review collected by and hosted on G2.com.

I used to struggle to connect my support team, product and engineering team with context. DevRev has made that possible and this has been a game changer in our teams mentality Review collected by and hosted on G2.com.

Nothing as of now. I might be biased, by overlooking the issues as it is solving a major problem for me. Review collected by and hosted on G2.com.

Simplicity and ability to not only have data in a single location but also learn from it Review collected by and hosted on G2.com.

Integration automation might get complex Review collected by and hosted on G2.com.

Less=More. Make AIndo everything that's toil Review collected by and hosted on G2.com.

Not much.. everything is good so far. Everything is good so far Review collected by and hosted on G2.com.