DevRev Pros and Cons

I use UserExperior in flutter. It was easy to integrate and very helpful for my company Review collected by and hosted on G2.com.

There were some issues in the flutter SDK of UserExperior, web_view_in_flutter does not align with UserExperior. Review collected by and hosted on G2.com.

We can get video of users , so that we can analyse the issues. Review collected by and hosted on G2.com.

Sometimes we are unable to get sessions in userExperior & unable to track where user has went wrong. Review collected by and hosted on G2.com.

The most helpful feature is Heat Maps & Users Recording Review collected by and hosted on G2.com.

The dashboard seems a bit confusing sometimes, also the small functionality of navigation from one page to another also seems an issue. Review collected by and hosted on G2.com.

Easy to check all the application statuses in one page Review collected by and hosted on G2.com.

Looks like everything is good. if possible, improve the performance Review collected by and hosted on G2.com.

Sessions which capture the user's journey Review collected by and hosted on G2.com.

It doesn't capture sessions during the application launch.

Ios crashes are not recorded Review collected by and hosted on G2.com.

Tracking system.

Video recording of the user

dashboard

daily updated over the mail Review collected by and hosted on G2.com.

Not all the cases get logged

Better if gets the clarity in the errors Review collected by and hosted on G2.com.

1. A comprehensive view of user activity - really helpful in understanding usage patterns.

2. Can add our own events and create funnels, paths, etc.

3. Heatmaps help understand UI/UX issues and alternate methods used by users to figure out a solution. Review collected by and hosted on G2.com.

1. Need better accessibility to create rules to customize user cohorts we wish to record for.

2. Option to customize the dashboard so that team can see which metrics are important to them. Review collected by and hosted on G2.com.

The onboarding experience of Userexperior was simple and done in a few minutes. Data was populated the very next minute. As a product designer, the heatmap feature helped my team and clients to get a deeper understanding of users' interactions, frustration areas, and clicks which led to users dropping. The platform has been a great help in data-driven optimisation in designs. User recording is one of the best features for understanding user's patterns inside the app and its ability to track the ANR and crashes. Review collected by and hosted on G2.com.

The app provides a data-rich experience, but keeping time constraints in mind, it would be a good-to-have feature to include precise and short reports for faster consumption of data at one glance. eg. Graphical representation of data. Review collected by and hosted on G2.com.

1. The detailed Interaction analysis for actions, unresponsiveness and crashes.

2. Recordings for every funnel session - helps to understand what issue the user is experiencing.

3. Great and helpful customer support. Review collected by and hosted on G2.com.

The dashboard can be made a bit more interactive with more filters added. Review collected by and hosted on G2.com.

1. Video captures of movement of the user on the app with multiple filters.

1. Consolidated report to identify the app crashes and user pain points.

2. Finally their support is available anytime for the walkthrough. Review collected by and hosted on G2.com.

1. Sometimes the website doesn't respond due to the excess amount of recordings captured.

2. Crash report emails are going into spam

3. Dashboards are confusing and no differentiation is there. All dashboards look the same. Review collected by and hosted on G2.com.