--- title: DevRev Reviews meta_title: 'DevRev Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 211 reviews by the users' company size, role or industry to find out how DevRev works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 211 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DevRev Reviews **Vendor:** DevRev **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 211 ## About DevRev DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. ## DevRev Pros & Cons **What users like:** - Users appreciate the **ease of use** of DevRev, highlighting its user-friendly interface and smooth onboarding experience. (51 reviews) - Users appreciate the **efficient navigation and responsiveness** of DevRev, making tech support seamless and quick. (48 reviews) - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication, workflows, and integration. (46 reviews) - Users appreciate the **intuitive and powerful platform** of DevRev, enhancing daily work efficiency and communication. (36 reviews) - Users highlight the **robust insights** of DevRev, enhancing their understanding of customer engagement and user behavior. (27 reviews) - Users praise the **highly responsive customer support** of DevRev, appreciating timely assistance and intelligent bot interactions. (26 reviews) - Usefulness of Information (25 reviews) - Efficiency Improvement (23 reviews) - Integrations (22 reviews) - Tracking (21 reviews) **What users dislike:** - Users note **missing features** in DevRev, particularly in automation, reporting, and cohort creation capabilities. (29 reviews) - Users note the **limited features** of DevRev, with some essential automation and reporting capabilities still not available. (20 reviews) - Users note a **lack of features** in DevRev, impacting automation, reporting, and user flow analysis. (18 reviews) - Users find the **learning curve steep** , noting that it's not very user-friendly for non-tech individuals. (18 reviews) - Users find DevRev **not intuitive** , especially for non-tech individuals, complicating the onboarding and overall user experience. (16 reviews) - Users find the **poor interface design** of the computer lacking in visual appeal and user-friendliness. (14 reviews) - Limitations (13 reviews) - Steep Learning Curve (13 reviews) - Notification Issues (12 reviews) - Ticketing Issues (12 reviews) ## DevRev Reviews ### 1. Best tool to understand and enhance customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nidhi B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2023 **What do you like best about DevRev?** User experior helps understand how customer is using the dedicated mobile application and help management identify the customer preferences which results in enhancing customer experience **What do you dislike about DevRev?** Nothing I could think of. But surely can improve more side of analytical tracking so that everything found at one place **What problems is DevRev solving and how is that benefiting you?** Through user experior we are able to clearly identify any issue or crash happening in mobile application and at which stage apart from this it also provides mobile details and network ared of users which help us debug the issue at earliest ### 2. UserExperior: The Ultimate Guide to Improving Your App's Digital Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Harshit K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about DevRev?** I like that UserExperior is a comprehensive digital experience monitoring tool that helps us to understand and optimize the user experience for our mobile app. It has helped us to identify the Production incident with ease. **What do you dislike about DevRev?** We have integrated UserExperior in our Flutter app as well, and there are limited customisation options. If offered more flexibility, it can enhance the overall usability of the tool. **What problems is DevRev solving and how is that benefiting you?** UserExperior solves the problem of gaining deep insights into user behaviour and interactions with our app. It allows us to identify usability issues, optimize user journeys, and improve overall user experience. This benefits us by enhancing our understanding of user needs, increasing user satisfaction, solving Production bugs and driving better business outcomes. ### 3. Awesome Platform for gaining insights of App User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about DevRev?** I have been using UserExperior for one of our products. It is beneficial to get insights into what users are doing within our application. It is lifesaver at times. For most of our Production Issues, we check UserExperior first to see exactly what the user was doing, which could have caused such an issue. **What do you dislike about DevRev?** We are also using UserExperior in one of our Flutter Projects. Integration was seamless but masking is not supported in Flutter except in WebView. This should be worked upon by the UserExperior team. **What problems is DevRev solving and how is that benefiting you?** It gives all the recordings of our users. We are able to see what interaction users are doing within the app. We can also see crashes, launch time, internet connectivity etc ### 4. Great product for recording and analyzing user behavior **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about DevRev?** UserExperior is highly regarded for its valuable features that help businesses improve their mobile apps' user experience. Users appreciate its in-depth insights into user behavior, session replay, heatmaps, touch heatmaps, crash analytics, funnel analysis, and real-time monitoring. These features enable businesses to identify user pain points, optimize conversion funnels, resolve crashes, and enhance overall app performance. **What do you dislike about DevRev?** Not all recordings are available No search functionality- like if you want to search session recording from 100 uniqie ids, you need to search one by one rather than any one of those 100 **What problems is DevRev solving and how is that benefiting you?** Finding bugs Recording user behaviour about how user use our app Improving flows by knowing where user is stuck Which features user use most or least How long do they use the app ### 5. Good product for user insights on scale **Rating:** 5.0/5.0 stars **Reviewed by:** Surbhit V. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about DevRev?** Screen recordings with issue tags. Helps quick understanding of what our users are going through. **What do you dislike about DevRev?** We could get some help to filter out recordings only with issues, which will help to get to issues quickly. Also, easier integration with instrumentation. **What problems is DevRev solving and how is that benefiting you?** Helping realise pain points, rage taps on particular screens faces by users on scale. ### 6. Amazing product for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Narayan S. | Co-Founder and CEO Goodmeetings, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about DevRev?** DevRev helps us immensely in handling our customer support queries right from the point of getting it from the customer to the point of managing the request and executing on it. The experience is seamless and they way it stitches the whole experience helping tech teams and revenue teams come together around customer requests is brilliant. **What do you dislike about DevRev?** Would love to have a mobile app to increase the productivity of the team. Everything else is great! **What problems is DevRev solving and how is that benefiting you?** Devrev provides us much -needed structure and proper workflows to connect all our user queries with the development effort. It ensures that the whole team is customer focused in all their efforts. ### 7. Best User Tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Anbu Selvan J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** The best part about the tool is it's easy to integrate and use for any developer which makes it more effective with couple of lines of code you already integrate it seamlessly. **What do you dislike about DevRev?** Was waiting for the out of app screen recording feature which will be available soon as promised by the UE team. **What problems is DevRev solving and how is that benefiting you?** To understand the user point of view and where they are facing issue with real time videos was really helpful. ### 8. Debugging With The Ease With UE **Rating:** 5.0/5.0 stars **Reviewed by:** Jayesh B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** Video recording with masking sensitive data and event tracking **What do you dislike about DevRev?** UserExperior should build something for server side , although server events are not bread and butter for UE but developer or any person for that matter could get sense of what is happening throughout user journey **What problems is DevRev solving and how is that benefiting you?** Userexperior is giving us sense of what is really happening with end users where the same information we couldnt identify easily from Different monitoring tools ### 9. A Game Changer for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anant M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about DevRev?** Customer-centric development enabling efficient ticket resolution and transparent communication **What do you dislike about DevRev?** Transitioning from a mere ticket management system to a comprehensive customer support solution. **What problems is DevRev solving and how is that benefiting you?** Centralizing customer interactions and inquiries, simplifying issue tracking and resolution. ### 10. Average to poor review **Rating:** 1.0/5.0 stars **Reviewed by:** Aman J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DevRev?** Crash recordings capture details well. Logs of each transaction are good. **What do you dislike about DevRev?** The total number of sessions recorded on any given day suddenly drop from 20K to 5K. ANR% of UE dont match ANR% or Crash % of Payment Gateway. Download report of overall numbers is not available. **What problems is DevRev solving and how is that benefiting you?** We want to analyse health of product, ANR and crash session regularly to ensure performance marketing is not affected. ### 11. Go to tool for customer behaviour understanding and pain points of customer **Rating:** 4.5/5.0 stars **Reviewed by:** Anand K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** UserExperior gives better insight into customer behaviour. It provides detailed information about customer pain points. **What do you dislike about DevRev?** If the alerting system has been built, it would be beneficial for multiple clients **What problems is DevRev solving and how is that benefiting you?** Why the customer conversion decrease or not scaling up at the specific point? Is it a design issue or a technical issue, or a content issue? UE will give better insight into this. ### 12. Best app to track app analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Saili N. | Senior Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about DevRev?** The best part of the application is it takes the recording of User activity with the utmost privacy **What do you dislike about DevRev?** The UI can be improved, ex.more filters can be added **What problems is DevRev solving and how is that benefiting you?** We get the user usage analytics, and crash notifications from the app. Since it can also record the screen, we are able to solve user queries much more quickly ### 13. DevOps Analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Sarbjeet J. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about DevRev?** Data aggregation and AI infusion. New announcements solidify these capabilities **What do you dislike about DevRev?** Trying to do too many things for too many personas... **What problems is DevRev solving and how is that benefiting you?** Customer focus and directly linking it to productdevelopment. ### 14. Good features and works well on Native framework **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about DevRev?** The user actions are mentioned on the side of the video, and extensive links are provided to jump to specific sections of the recording as well as particular types of user recordings The portal is fast, so navigation is smooth. No buffer is seen when playing recordings. Crash and ANR filter works precisely **What do you dislike about DevRev?** The heatmaps are not up to mark, especially when the page length is long and has multiple scrolls. The documentation quality of API and other functions is average. **What problems is DevRev solving and how is that benefiting you?** Userexperior solves the issue of blind spots in UX and proof of user experience. ### 15. Efficient and Insightful CX Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Alexey B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2023 **What do you like best about DevRev?** Easy integration, big thanks especially for the Amplitude integration: very handy 🙏🏻 **What do you dislike about DevRev?** One area where I feel the product could improve is in its web UI. While functional, it could be more visually appealing and user-friendly **What problems is DevRev solving and how is that benefiting you?** I have been utilizing UserExperior for some time now and it has become an essential tool for our team. The software's ability to quickly identify and fix broken digital experiences has greatly improved our process. Moreover, the detailed understanding it provides of our customers' online behavior has been incredibly beneficial in tailoring our app to better serve them. The platform is user-friendly and seamlessly integrates with our existing systems. Overall, I highly recommend UserExperior to any company looking to enhance their digital customer experience. ### 16. Experience with UserExperior's unparalleled Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Alex S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about DevRev?** The user journey tracking helped us to analyse the entire user journey across multiple sessions. With this utility, we identified bottlenecks, dop-off points and implemented trageted improvements. I would recomend to anyone seeking to gain a competitive edge through a data-driven approach to enhance user experience. **What do you dislike about DevRev?** I don't see any negative side of the application. **What problems is DevRev solving and how is that benefiting you?** User journey ### 17. Best application for to track mobile app analytics. **Rating:** 4.5/5.0 stars **Reviewed by:** Shaik Salman S. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about DevRev?** The screen recording feature is the best part about app, it helps us to resolve client issues in a better way. **What do you dislike about DevRev?** UI could be more interactive, and more filter could added. **What problems is DevRev solving and how is that benefiting you?** It helps us to resolve client query with least interaction with client and track app usage ### 18. DevRev experience **Rating:** 4.0/5.0 stars **Reviewed by:** Rachana K. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about DevRev?** Connections between product, engineering and support. The ability to add trails **What do you dislike about DevRev?** The user experience can be better in the product **What problems is DevRev solving and how is that benefiting you?** Project management ### 19. Heat app are awesome **Rating:** 3.0/5.0 stars **Reviewed by:** Nitish G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** Heat maps is an awesome tool and can help us during our UI development, it also a great way to drilldown further and check videos **What do you dislike about DevRev?** Funnel could be improved a bit, we like the way funnel is created in clevertap a similar functionality would be great **What problems is DevRev solving and how is that benefiting you?** while creating the ui it help us to place the CTA, because of the heatmap we can identify a lot of things for example for secondary and teritary button we identified which one is the better and why ### 20. A Comprehensive Customer Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about DevRev?** Continuous improvements based on client feedback, showing a commitment to better service. Central hub for customer interactions, both reactive and proactive. **What do you dislike about DevRev?** The need for more streamlined mobile app notifications. **What problems is DevRev solving and how is that benefiting you?** Enhancing customer satisfaction by reducing response time and providing comprehensive solutions. Faster, more direct resolution of support tickets with developer involvement ### 21. Very helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about DevRev?** The Rage Tap feature has been one of our best rolled-up metrics. We primarily use this tool to understand how feature discovery and adoption is happening within the app ecosystem and so far, it has fit the requirement extensively **What do you dislike about DevRev?** Slicing data using event property would be a welcomed feature. **What problems is DevRev solving and how is that benefiting you?** - Identification of drops in a journey - Capture of inadequate UX ### 22. Good expereince **Rating:** 5.0/5.0 stars **Reviewed by:** Priya P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DevRev?** Detailed insights and very helpful in helping us improve our app **What do you dislike about DevRev?** For a first time user it can be quite confusiing to use, so can work on that **What problems is DevRev solving and how is that benefiting you?** Helping us navigate through the users journey's while they are using our application ### 23. Overall a good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about DevRev?** customize for our needs, quick response for our questions **What do you dislike about DevRev?** Tag people in devrev is hard sometimes,, **What problems is DevRev solving and how is that benefiting you?** Help me track the tickect to resolve code issues. It links to the bitbucket and respond quickly for the event related to the code ### 24. User experior review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about DevRev?** We are using the user experior for a long time now it is very helpful to understand user behavior, we discovered a lot of UX issues using User experior. **What do you dislike about DevRev?** - We sometimes use it On/Off because the pricing is high. - User experior doesn't support hybrid like if the is using both Android/Flutter or iOS/Flutter. **What problems is DevRev solving and how is that benefiting you?** Lots of time we have discovered UX issues using UE, like we built with certain assumptions but user ended up understanding something different. ### 25. Easy to access and convenient in viewing the Client Journey **Rating:** 4.0/5.0 stars **Reviewed by:** Deevakar S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DevRev?** Easy to access Android and iOS Client journey under the Single login **What do you dislike about DevRev?** Currently i have no negative comments on Functioning of User experior application **What problems is DevRev solving and how is that benefiting you?** It solves us to view Client Journey on our DWM Mobile App ### 26. Useful tool for app insights **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about DevRev?** Video Capture capability, helping technical team for visual understanding when error or drop occurs **What do you dislike about DevRev?** Web portal Dashboard requires improvement for better data and result display SDK to be fixed for not missing data, as the target of integration is to capture 100% field failure **What problems is DevRev solving and how is that benefiting you?** As a tech integrator, have utilized UserExperior to identify the technical performance issues of mobile applications. The tool is helps to capture app insights, particularly the user journeys screen videos. The SDK version as used looks to have some issues and has missed the 100% data capture, but if the same being sorted, then it will definitely be a preferred tool for the app ecosystem. ### 27. Very good for user session recordings **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about DevRev?** You get to see how exactly users interact and spend time on your app through the recordings. **What do you dislike about DevRev?** There are some sessions which do not get recorded. Also, there is currently no feature to fine recordings for specific use cases. **What problems is DevRev solving and how is that benefiting you?** It helps me understand user interaction and the different errors/pain points that user faces. ### 28. All-In-One! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about DevRev?** Breaks silos, makes processes more efficient, simplifies workflows like no other tool. **What do you dislike about DevRev?** Takes a bit of time to onboard, but it's worth it. Much easier than other tools **What problems is DevRev solving and how is that benefiting you?** Losing customer information ### 29. Pleasant experience with UserExperior **Rating:** 4.5/5.0 stars **Reviewed by:** L U. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about DevRev?** Tracking user behaviour in our app to know what users need, what is more engaging, and what needs more attention. **What do you dislike about DevRev?** Some things were outside the scope of UserExperior; app crashes due to an issue with x86 architecture. So as such, there are no dislikes. **What problems is DevRev solving and how is that benefiting you?** Tracking user behaviour and user engagement in certain features of the app. ### 30. This tool tracks user journeys via sessions, aiding issue identification through recordings. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** This tool provides valuable insights into the issues encountered by utilising actual journey recordings of users. **What do you dislike about DevRev?** The tracking system is session-based rather than user-based, offering limited flexibility in user-specific tracking. **What problems is DevRev solving and how is that benefiting you?** We utilised the tool to identify the issues raised by our internal employees, which helped us ensure the accuracy of the problem identification. ### 31. Easy to integrate and use **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about DevRev?** I use UserExperior in flutter. It was easy to integrate and very helpful for my company **What do you dislike about DevRev?** There were some issues in the flutter SDK of UserExperior, web_view_in_flutter does not align with UserExperior. **What problems is DevRev solving and how is that benefiting you?** To identify bugs in the application UserExperior is really helpful ### 32. Able to get some sessions & analysize it **Rating:** 4.0/5.0 stars **Reviewed by:** Anushree K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about DevRev?** We can get video of users , so that we can analyse the issues. **What do you dislike about DevRev?** Sometimes we are unable to get sessions in userExperior & unable to track where user has went wrong. **What problems is DevRev solving and how is that benefiting you?** To check crashes,non fatals & ANRs ### 33. One of the best tool to track User Bheaviour on the app **Rating:** 4.5/5.0 stars **Reviewed by:** Prabal C. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about DevRev?** The most helpful feature is Heat Maps & Users Recording **What do you dislike about DevRev?** The dashboard seems a bit confusing sometimes, also the small functionality of navigation from one page to another also seems an issue. **What problems is DevRev solving and how is that benefiting you?** As driving a digital product we sometimes lag in seeing how exactly users are performing on what we have made. Now post using this tool we can see what exactly the user is doing on the app & that helps us in making the UI/UX of the app more crisp & easy for the user to use. ### 34. Easy to Work **Rating:** 4.0/5.0 stars **Reviewed by:** sagar s. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about DevRev?** Easy to check all the application statuses in one page **What do you dislike about DevRev?** Looks like everything is good. if possible, improve the performance **What problems is DevRev solving and how is that benefiting you?** Just improve the performance ### 35. Good tool for debugging real customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DevRev?** Sessions which capture the user's journey **What do you dislike about DevRev?** It doesn't capture sessions during the application launch. Ios crashes are not recorded **What problems is DevRev solving and how is that benefiting you?** It helps to understand the functional flow of the actual users and helps to get the logs based on the flow ### 36. Excellent system to track the errors. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DevRev?** Tracking system. Video recording of the user dashboard daily updated over the mail **What do you dislike about DevRev?** Not all the cases get logged Better if gets the clarity in the errors **What problems is DevRev solving and how is that benefiting you?** to track the issues faced by the users ### 37. A must have for any business looking to improve User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about DevRev?** 1. A comprehensive view of user activity - really helpful in understanding usage patterns. 2. Can add our own events and create funnels, paths, etc. 3. Heatmaps help understand UI/UX issues and alternate methods used by users to figure out a solution. **What do you dislike about DevRev?** 1. Need better accessibility to create rules to customize user cohorts we wish to record for. 2. Option to customize the dashboard so that team can see which metrics are important to them. **What problems is DevRev solving and how is that benefiting you?** Identifying user behavior, troubleshooting for user complaints, UI/UX research, etc ### 38. Best tool for analysing user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about DevRev?** The onboarding experience of Userexperior was simple and done in a few minutes. Data was populated the very next minute. As a product designer, the heatmap feature helped my team and clients to get a deeper understanding of users' interactions, frustration areas, and clicks which led to users dropping. The platform has been a great help in data-driven optimisation in designs. User recording is one of the best features for understanding user's patterns inside the app and its ability to track the ANR and crashes. **What do you dislike about DevRev?** The app provides a data-rich experience, but keeping time constraints in mind, it would be a good-to-have feature to include precise and short reports for faster consumption of data at one glance. eg. Graphical representation of data. **What problems is DevRev solving and how is that benefiting you?** 1. Analysing user behaviour 2. Determining the Pain points. 3. Heatmaps allow designers to figure out the spots that grab more or less attention. 4. optimising design based on data-rich analytics. ### 39. The most comprehensive analysis Tool - A must have for explicit user analysis and behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Ruchi P. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2022 **What do you like best about DevRev?** 1. The detailed Interaction analysis for actions, unresponsiveness and crashes. 2. Recordings for every funnel session - helps to understand what issue the user is experiencing. 3. Great and helpful customer support. **What do you dislike about DevRev?** The dashboard can be made a bit more interactive with more filters added. **What problems is DevRev solving and how is that benefiting you?** We used this app to analyze user behavior on different screens. It helped to get a better understanding of crashes and bugs by giving detailed insights. It also helped us to understand user behavior and what feature gets the most attention. This in turn helped us to increase our revenue by a significant amount with more than 90 percent customer retention. ### 40. Top-notch behavior tracking & heatmapping tool **Rating:** 4.5/5.0 stars **Reviewed by:** Prashanth G. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about DevRev?** 1. Video captures of movement of the user on the app with multiple filters. 1. Consolidated report to identify the app crashes and user pain points. 2. Finally their support is available anytime for the walkthrough. **What do you dislike about DevRev?** 1. Sometimes the website doesn't respond due to the excess amount of recordings captured. 2. Crash report emails are going into spam 3. Dashboards are confusing and no differentiation is there. All dashboards look the same. **Recommendations to others considering DevRev:** For any organization who has a mobile application of any size, User Experior helps a lot to identify the user behavior on the app. Recommended for any organisation. **What problems is DevRev solving and how is that benefiting you?** We've rolled out the alpha version for a different set of users. With UserExperior we can identify where the users are getting stuck and which UI needs an improvement. It's a good alternative for crashlytics. ### 41. Best digital experience monitoring solution for PMs **Rating:** 4.0/5.0 stars **Reviewed by:** Vidya Sagar P. | PM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about DevRev?** The most useful solution for us on UserExperior is to look at conversion bottlenecks and understand what design issues and errors caused users to dropoff from the journeys. **What do you dislike about DevRev?** The downside is a lack of features on business transaction solutions is not built in to understand how errors affect our core business metrics. If business impact analysis is brought onto UserExperior it will be a game changer. **What problems is DevRev solving and how is that benefiting you?** We are looking at conversion data, monitoring user behaviour, validating design, and improving our metrics on a regular basis. ### 42. Effortless digital experience troubleshooting **Rating:** 4.5/5.0 stars **Reviewed by:** Pramod N. | Senior Manager - Customer Delight, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about DevRev?** User complaints for the app can be easily analyzed with UserExperior. It saves time and effort in asking users what went wrong. **What do you dislike about DevRev?** Haven't found any downside in using UserExperior. **What problems is DevRev solving and how is that benefiting you?** We are troubleshooting user complaints. It is easier and faster to replicate user complaints. The need to ask users to detail their complaints has reduced. ### 43. Helps us in understanding and improving UX faster **Rating:** 4.5/5.0 stars **Reviewed by:** Ali Asgar M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about DevRev?** With unreliable user surveys and feedback ratings, our UX analysis was in the stone age. UserExperior could help us modernize with UserExperior features like session replay, heatmaps, and journey analysis. **What do you dislike about DevRev?** Nothing much. I really appreciate the product they have built. **What problems is DevRev solving and how is that benefiting you?** Behavioral analysis, detection of faulty interaction patterns, journey analysis, and UI/UX testing are some of the core things we are solving with UserExperior. UserExperior has simplified all the research and analysis processes. ### 44. Great tool for resolving user issues faster **Rating:** 5.0/5.0 stars **Reviewed by:** Soumith G. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2022 **What do you like best about DevRev?** The session replay feature with issues allows our support team to get a first-hand experience of user complaints. We can get more information from vague feedback simply by looking into UserExperior data. **What do you dislike about DevRev?** I would love UserExperior even more if they improved the bland looking UI and added more features like NPS and surveys. **What problems is DevRev solving and how is that benefiting you?** We are solving conversions, UI design, technical issues, and user support. I think all those have gotten faster since we started using UserExperior. ### 45. Must have tool to drive digital transformation **Rating:** 4.5/5.0 stars **Reviewed by:** Satya K. | Senior Specialist - DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about DevRev?** Its dashboard, heatmaps, session replay, and the funnel analysis has information to see how users are interacting with new features and find ways to improve our app. **What do you dislike about DevRev?** There are many features missing like surveys and NPS. However, current features do a great job to understand digital experience. **What problems is DevRev solving and how is that benefiting you?** Oru digital transformation goals need constant innovation and app updates. It is not possible to see how we are improving the app without looking at UserExperior. ### 46. Great tool for digital experience monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Mayur c. | product manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about DevRev?** Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it. **What do you dislike about DevRev?** I would like to see more product metrics UserExperior. It can have a deeper integration with Firebase or BigQuery to pull data for more exhaustive analytical capabilities. **What problems is DevRev solving and how is that benefiting you?** Identifying user behavior, troubleshooting for user complaints, UI/UX research, etc helps us address digital experience problems on our app. ### 47. UserExperience has been effective in finding loopholes in the UX by identifying ANRs and Crashes **Rating:** 3.5/5.0 stars **Reviewed by:** Amit K. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about DevRev?** Dashboard charts help in navigating through the important user recordings that can help us in identifying the issues. A targeted pathway is always helpful while going through huge datasets **What do you dislike about DevRev?** User recording section is kind of a dump where finding useful information becomes very difficult. Dashboard has right pathways but we can utilise this section as well by having better filters and views **What problems is DevRev solving and how is that benefiting you?** For us, we try to find the optimum user journey for new features in our app through UserExperior. UserExperior is helping us by identifying major ANRs and user interactions where user are getting stuck ### 48. User Experior Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Ankita S. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about DevRev?** Dashboard with the bifurcation of issues,logs of problems are provided, Heat Map Analysis wherein we can find out Heavy interactions with the screen **What do you dislike about DevRev?** If option is provided on Dashboard screen for drop off rates from one App version to another version with screen/page names and with recordings **What problems is DevRev solving and how is that benefiting you?** User Experior is solving issues of an Application from customer point of view and this is benefiting us to improve customer experience with help of User Experior data ### 49. Great for user behavior and app engagement analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Yusuf H. | Lead UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about DevRev?** Session replay, heatmap, and user journey analysis are easy to use. We can easily find erratic user interactions and learn how to improve the app experience. **What do you dislike about DevRev?** I haven’t found any major issues while using UserExperior yet. **What problems is DevRev solving and how is that benefiting you?** We use it for UX research and analysis to improve the app design. It has helped in taking objective and informed decisions when it comes to making changes to the design. ### 50. Simplify Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2022 **What do you like best about DevRev?** Amazing to see visual data for our funnels. Crashes, API slow down, etc data can be correlated with conversions. **What do you dislike about DevRev?** A turnkey solution in my opinion would have been better. We could integrate data on UserExperior without the hassle of integrating the SDK. However, the current setup isn’t a deal breaker. **What problems is DevRev solving and how is that benefiting you?** Indepth insight on conversions and capabilities for customer support. These two are what we are mostly solving using UserExperior. - [View DevRev pricing details and edition comparison](https://www.g2.com/products/devrev-devrev/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+15%3A49%3A15+-0500&secure%5Bsession_id%5D=c4adbca5-9051-439e-b790-ad4fd00a210a&secure%5Btoken%5D=441b413bd75f082be6c7beebb63d42ec5494a31001a39654a797c3771be61c4b&format=llm_user) ## DevRev Integrations - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Omuni](https://www.g2.com/products/omuni/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Work In Progress](https://www.g2.com/products/work-in-progress/reviews) ## DevRev Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Reports & Analytics **Administration** - Database Management - Data Workflows - Issue Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Communication** - Wiki Documentation - Community Forum - Customer Ideation **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Service Desk** - Help Desk - Incident Reports - Process Workflow **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Management** - Reporting - Administration Console - Access Management - Policy Dictation **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top DevRev Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,649 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)