Device42, A Freshworks Company Pros and Cons

Device 42 is a tool easy to use, but also easy to manage and maintain. Easy to run updates, deploy settings etc ...

Year after year, we receive valuable new features and the product increasingly meets business needs.

Every time we have support request, we have someone engage to close the case.

On top of that, with API provided by D42, we do many integration with our internal tools, it is very help full for us. Review collected by and hosted on G2.com.

We run D42 for years, there is nothing we dislike, but if we can have an external database to offload VM load when we have high volume of requests. Review collected by and hosted on G2.com.

They are great at using the latest trends in asset management, most complete hybrid IT discovery. Review collected by and hosted on G2.com.

Some users reported occasional performance slowdown especially dealing with huge data or requests. Review collected by and hosted on G2.com.

Overall we're ery happy to be a Device42 customer, they're very customer oriented and working together with them happens always on a partnerhsip level and in a very kind way.

Their support is really outstanding, of course during the implementation there were challenges and areas for improvements, but they picked them up and made sure they get solved. This was not just limited to the beginning, they really try to make sure we're continously a satisfied customer.

In case we run into questions or issues we can always rely that the support is picking it up very open minded and tries to help us to get it solved, without questioning immediately whether we can proof that the root cause isn't in our environment but in Device42, that's great team work.

They're also very good in continuoulsy developing the product further, release new features and strive to make it better and better. The solution is very user friendly designed, but also very powerfull with all it's discovery features.

At the beginning I was a bit missing a standardized training approach, like web based trainings to have an easier entry to some topics, as it might be a bit overwhelming studying the documentation or always engaging a Customer Success Engineer, but recently they also started their Academy which contained from the begining a good set of trainings and also a certification apporach. Also here the content is constantly growing and improving.

When we were looking for a discovery solutions with Application Dependency Mapping feature, Device42 made a big difference to their competitors during our evaluation from a functional perspective and also with their support concept and they proofed it until today that we went for the right solution. Review collected by and hosted on G2.com.

I can't really say there is somehitng I dislike. Review collected by and hosted on G2.com.

The platform helps enterprises gain visibility into their IT assets, applications, and network dependencies. Review collected by and hosted on G2.com.

The organization should provide a demo or free trial for businesses and individuals to try out if the platform meets their need. Review collected by and hosted on G2.com.

Best thing about Devie42 is very easy to understand , implement , discover all kind of devices in your infrastructure . Device42 has it all what is needed to anaylse your datacenter infra , not only physical compute , network devices but also you can analyse power usage .

10/10 to Device42 team and customer service support team . Customer service support is always prompt in helping and they are simply genious who can turn around thigs very quickly .

Thank you team , Keep doing the great work you are doing !!! Review collected by and hosted on G2.com.

There is nothing to dislike Device42 but yeah as tool is very cool to use , implement , we like customers , our expections keep growing , we hope device42 will keep growing and keep adding new features to their product. Review collected by and hosted on G2.com.

I really appreciate how Device42 integrates with legacy solutions and enhances the portfolio of tools Review collected by and hosted on G2.com.

I wouldn't call it dislike, but I hope that Device42 would be more ITIL aligned at some areas Review collected by and hosted on G2.com.

Easyness of use. The product get better with every update. The support teams are fantastic. Review collected by and hosted on G2.com.

Getting results was slkow until this new release. Review collected by and hosted on G2.com.

Do you really know what you have infrastructure wise, getting Device42 to discover your infrastructure either on-prem or cloud and you will Review collected by and hosted on G2.com.

Nothing, always evolving with customer needs. Review collected by and hosted on G2.com.

DEVICE42 is a very advanced IP manager. The auto-discovery feature makes it very easy to map out already existing infrastructure. It is able to produce powerful and detailed reports on the network. Review collected by and hosted on G2.com.

DEVICE42 is quite advanced and using it without prior experience or training might seem a little intimidating. It takes some time to get used to the interface and navigation in general. Review collected by and hosted on G2.com.

The Room, Rack, and Device model layouts are some of the best features in any software I've tried. It's like having a lightweight Visio for building server rooms, cable diagrams, and rack elevation diagrams for your IT datacenters. Review collected by and hosted on G2.com.

The UI is a bit dated, lacks modern graphic elements (such as different font/color themes). Review collected by and hosted on G2.com.