---
title: Deutsche Telekom Contact Center Reviews
meta_title: 'Deutsche Telekom Contact Center Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Deutsche Telekom Contact Center works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 2
  scale: '5'
date_modified: '2025-03-10'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Deutsche Telekom Contact Center Reviews
**Vendor:** Deutsche Telekom  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 2
## About Deutsche Telekom Contact Center
Deutsche Telekom Business Services Provide Contact Center Infrastructure Services.




## Deutsche Telekom Contact Center Reviews
  ### 1. It's got better

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 05, 2017

**What do you like best about Deutsche Telekom Contact Center?**

The friendly and quick support these days is steps up from waiting in line for hours. 

**What do you dislike about Deutsche Telekom Contact Center?**

You can't skip a lot of the annoying questions when you call... You can't just call and reach someone immediately. 

**What problems is Deutsche Telekom Contact Center solving and how is that benefiting you?**

We've figured out several problems with internet connections with their help

  ### 2. Great product that enhances the customer's experience.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2014

**What do you like best about Deutsche Telekom Contact Center?**

They have great functionality in their business process. The contact center themselves streamlines the whole process and makes everything run smoothly.

**What do you dislike about Deutsche Telekom Contact Center?**

I had an issue with wait time but other than that there were no major dislikes. Wait time is something that everyone has to deal with.

**What problems is Deutsche Telekom Contact Center solving and how is that benefiting you?**

Trying to generate the right amount of business. The benefit that I have realized is the personal attention given.


## Deutsche Telekom Contact Center Discussions
  - [What is Deutsche Telekom Contact Center used for?](https://www.g2.com/discussions/what-is-deutsche-telekom-contact-center-used-for)

- [View Deutsche Telekom Contact Center pricing details and edition comparison](https://www.g2.com/products/deutsche-telekom-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-22+17%3A04%3A36+-0500&secure%5Bsession_id%5D=6fdc5589-938b-45fd-ab10-37faee6bb942&secure%5Btoken%5D=35055b2cc5adf93764096689c8069571082be2ee5f3f5fb78459a9b017bb9660&format=llm_user)

## Deutsche Telekom Contact Center Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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