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Deutsche Telekom AG Reviews & Provider Details

Deutsche Telekom AG is a leading global telecommunications provider, offering a comprehensive range of services including fixed-network and mobile communications, broadband internet, IPTV, and information and communication technology solutions. With operations in over 50 countries and a workforce of approximately 200,000 employees as of December 31, 2024, the company serves more than 261 million mobile customers, 25 million fixed-network lines, and 22 million broadband customers. In the 2024 financial year, Deutsche Telekom generated revenues of €115.6 billion. Key Features and Functionality: - Integrated Services: Provides a unified portfolio encompassing fixed-network/broadband, mobile communications, internet, and IPTV products and services for consumers, alongside ICT solutions for business and corporate clients. - Global Presence: Operates in more than 50 countries, ensuring extensive coverage and connectivity for customers worldwide. - Innovative Solutions: Offers advanced technologies such as 5G networks, cloud services, cybersecurity, and digital transformation solutions tailored to various industries. - Sustainability Commitment: Aims for climate neutrality by 2025, emphasizing sustainable practices and responsible corporate governance. Primary Value and User Solutions: Deutsche Telekom addresses the evolving communication and connectivity needs of both individual and business customers by delivering reliable, high-speed, and secure telecommunications services. For consumers, the company enhances daily life through seamless internet access, entertainment options, and mobile connectivity. For businesses, Deutsche Telekom provides robust ICT solutions that drive digitalization, improve operational efficiency, and support global expansion. By integrating cutting-edge technology with a commitment to sustainability, Deutsche Telekom ensures that its services not only meet current demands but also anticipate future challenges in the digital landscape.

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AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/18/2026

"Exceptional Coverage and Reliable Enterprise Connectivity from Deutsche Telekom AG"

5/5

What do you like best about Deutsche Telekom AG?

Deutsche Telekom AG offers exceptional network coverage and reliability. Their enterprise solutions are well-suited for large-scale operations, and the breadth of their service portfolio — from SD-WAN to managed security — makes them a one-stop shop for connectivity needs. Their technical account management is proactive, and SLA adherence has been consistently strong throughout our engagement. Review collected by and hosted on G2.com.

What do you dislike about Deutsche Telekom AG?

Pricing negotiations can be lengthy and complex, and contract flexibility is somewhat limited compared to smaller providers. The onboarding process for new services involves considerable bureaucracy, and getting timely responses from second-line support for non-critical issues can sometimes take longer than expected. Their portal and self-service tools also lag behind industry leaders in terms of usability. Review collected by and hosted on G2.com.

Recommendations to others considering Deutsche Telekom AG:

Ensure you clearly define your SLAs and escalation paths upfront in the contract. Engage their enterprise sales team early to negotiate pricing before committing, as there is more flexibility at that stage than post-contract. Also, invest time in onboarding your team to their management portal to get the most out of their self-service capabilities. Review collected by and hosted on G2.com.

What problems is Deutsche Telekom AG solving and how is that benefiting you?

Deutsche Telekom AG has been a reliable connectivity and infrastructure partner for our organization. Their enterprise-grade network services have helped us address critical challenges around bandwidth, uptime, and cross-border connectivity across our European operations. The stability and consistency of their services have significantly reduced downtime-related disruptions, and their support team is generally responsive when issues arise. Overall, the partnership has brought measurable improvements to our operational efficiency and network reliability. Review collected by and hosted on G2.com.

MS

Misha Lee S.

Administrative Officer

Small-Business (50 or fewer emp.)

5/21/2024

"Excellent Network and Consulting Service"

5/5

What do you like best about Deutsche Telekom AG?

A reliable mobile data network and consulting service Review collected by and hosted on G2.com.

What do you dislike about Deutsche Telekom AG?

I have nothing but high praise for Deutsche Telekom AG. Review collected by and hosted on G2.com.

Recommendations to others considering Deutsche Telekom AG:

Deutsche Telekom AG has exceeded my company's expectations. I highly recommend giving their service a try. Review collected by and hosted on G2.com.

What problems is Deutsche Telekom AG solving and how is that benefiting you?

With other telecom networks, I often encountered problems with mobile data service. However, since switching to Deutsche Telekom AG, my expectations have been exceeded with their excellent service, which I can rely on for managing my business. Review collected by and hosted on G2.com.

LZ

Lidia Z.

Small-Business (50 or fewer emp.)

11/28/2023

"Deutsche Telekom Review"

4.5/5

What do you like best about Deutsche Telekom AG?

The accessibility and good service of the company Review collected by and hosted on G2.com.

What do you dislike about Deutsche Telekom AG?

Not intuitive, customer service help needed all times Review collected by and hosted on G2.com.

GN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/28/2023

"No alternative, unfortunately"

2/5

What do you like best about Deutsche Telekom AG?

It's easy to install and use this as a provider Review collected by and hosted on G2.com.

What do you dislike about Deutsche Telekom AG?

Unfortunately, the quality is too overvalued and it costs too much Review collected by and hosted on G2.com.

Recommendations to others considering Deutsche Telekom AG:

Look for another options if it's possible Review collected by and hosted on G2.com.

What problems is Deutsche Telekom AG solving and how is that benefiting you?

Here in Germany it's almost the best decision for corporations. We are a nonprofit organizations, so we tried to find the best ways to get in touch with a world through internet

Unfortunately, Germany is not so good digitalised, especially when we talk about internet connection Review collected by and hosted on G2.com.

PA

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

11/28/2023

"Pretty solid"

4/5

What do you like best about Deutsche Telekom AG?

Dependability forsure. Fast communication as well Review collected by and hosted on G2.com.

What do you dislike about Deutsche Telekom AG?

Could offer more but I think they are working on that. Review collected by and hosted on G2.com.

Recommendations to others considering Deutsche Telekom AG:

Contact and ask about promotions. If your business is needing dependability and simple integration then they are a good company. Review collected by and hosted on G2.com.

What problems is Deutsche Telekom AG solving and how is that benefiting you?

Quality service for businesses. Connections always solid, don't have to stress about broad meetings and such being disrupted because of overload with them. Review collected by and hosted on G2.com.