DeskMoz Reviews & Provider Details

My education learning platform had recently gained a lot of traffic. We had a lot of visitors looking for support from us, however, due to our busy schedules, it was impossible to manage them ourselves. We received a lot of emails however, were only able to respond to half of them, and our live chat schedule was practically offline for the majority of the time. We really wanted a solution that would solve all our issues, and provide our visitors with the same support that we would be able to provide ourselves. DeskMoz was the answer to our solution! For the past few months, I have had DeskMoz live chat embedded onto my website. They have been nothing short of exemplary customer service and offer THE BEST 24x7 live chat offering I could ever ask for. Review collected by and hosted on G2.com.

I like everything about DeskMoz. When visitors on my website have an inquiry, DeskMoz agents respond quickly and ensure that their inquiry is resolved to their satisfaction. I'm sure even I wouldn't be able to do it. They are very dedicated.

I love that there is a dashboard where I could sign in and view all the transcripts of the chats. Additionally, it offers me a panel in which I can modify the look and feel of the chat software. To add, this is included free in the DeskMoz plan. It's something no other business can offer.

I could even add other staff members to access the dashboard. It allows us to also improve the FAQs we provide, which the agents refer to for providing the user exemplary customer service. Review collected by and hosted on G2.com.

Ease of use

Cost effective pricing plans

I can use unused chat from the last month which is great.

Increased lead generation

I can customize my chat tool by adding my own logo.

Deskmoz Dashboard allows me to compare the lead/chat ratio, most visited and referred pages to get an insight of my user's activities.

Deskmoz can integrate with several programs, including Zapier integration, to turn your live support data into valuable business tools.

Review collected by and hosted on G2.com.

There is nothing to dislike about Deskmoz. Their services have been satisfactory. Review collected by and hosted on G2.com.

Love the ease of integrating DeskMoz with other softwares and services. MailChimp and ZohoCRM are what we use so to add DeskMoz into our process was fast and simple. Review collected by and hosted on G2.com.

Still integrating, testing and using, but so far not much. Maybe the shading is a little dark, but, we're picking here. Review collected by and hosted on G2.com.