Deskera CRM Features
What are the features of Deskera CRM?
Platform
- Workflow Capability
- User, Role, and Access Management
- Performance and Reliability
Sales Force Automation
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
Marketing Automation
- Email Marketing
- Campaign Management
- Lead Management
Customer Support
- Case Management
- Knowledge Base
Reporting & Analytics
- Dashboards
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Deskera CRM Categories on G2
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Platform
Customization | Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. This feature was mentioned in 14 Deskera CRM reviews. | 70% (Based on 14 reviews) | |
Workflow Capability | Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. This feature was mentioned in 14 Deskera CRM reviews. | 70% (Based on 14 reviews) | |
User, Role, and Access Management | Based on 14 Deskera CRM reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 76% (Based on 14 reviews) | |
Internationalization | Based on 10 Deskera CRM reviews. Enables users to view and transact business with the same content in multiple languages and currencies. | 80% (Based on 10 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. 16 reviewers of Deskera CRM have provided feedback on this feature. | 81% (Based on 16 reviews) |
Sales Force Automation
Contact & Account Management | As reported in 21 Deskera CRM reviews. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts. | 81% (Based on 21 reviews) | |
Opportunity & Pipeline Mgmt. | Based on 21 Deskera CRM reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. | 82% (Based on 21 reviews) | |
Task / Activity Management | As reported in 18 Deskera CRM reviews. Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. | 77% (Based on 18 reviews) | |
Desktop Integration | Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. This feature was mentioned in 14 Deskera CRM reviews. | 71% (Based on 14 reviews) | |
Product & Price List Management | Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. This feature was mentioned in 15 Deskera CRM reviews. | 79% (Based on 15 reviews) | |
Quote & Order Management | Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts. This feature was mentioned in 18 Deskera CRM reviews. | 84% (Based on 18 reviews) |
Marketing Automation
Email Marketing | Based on 17 Deskera CRM reviews. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders. | 80% (Based on 17 reviews) | |
Campaign Management | As reported in 18 Deskera CRM reviews. Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. | 81% (Based on 18 reviews) | |
Lead Management | Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. 17 reviewers of Deskera CRM have provided feedback on this feature. | 79% (Based on 17 reviews) | |
Marketing ROI Analytics | Enables analysis of effectiveness of an organizations various marketing activities This feature was mentioned in 13 Deskera CRM reviews. | 78% (Based on 13 reviews) |
Customer Support
Case Management | See feature definition | As reported in 15 Deskera CRM reviews. Tracks issues/help requests reported by customers through the resolution process. | 83% (Based on 15 reviews) |
Knowledge Base | Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. This feature was mentioned in 16 Deskera CRM reviews. | 76% (Based on 16 reviews) | |
Support Analytics | Enables analysis of customer support activities to optimize customer support professionals, processes and tools. This feature was mentioned in 13 Deskera CRM reviews. | 74% (Based on 13 reviews) |
Integration
Data Import & Export Tools | Ability to input, modify and extract data from the application in bulk through a structured file. This feature was mentioned in 13 Deskera CRM reviews. | 74% (Based on 13 reviews) | |
Integration APIs | As reported in 12 Deskera CRM reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. | 68% (Based on 12 reviews) | |
Breadth of Partner Applications | To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. 11 reviewers of Deskera CRM have provided feedback on this feature. | 73% (Based on 11 reviews) |
Mobile & Social
Social Collaboration Features | Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone 10 reviewers of Deskera CRM have provided feedback on this feature. | 80% (Based on 10 reviews) | |
Social Network Integration | Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. | Not enough data | |
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. 13 reviewers of Deskera CRM have provided feedback on this feature. | 86% (Based on 13 reviews) |
Reporting & Analytics
Reporting | As reported in 14 Deskera CRM reviews. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports. | 76% (Based on 14 reviews) | |
Dashboards | As reported in 20 Deskera CRM reviews. An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance | 75% (Based on 20 reviews) | |
Forecasting | Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. This feature was mentioned in 10 Deskera CRM reviews. | 62% (Based on 10 reviews) |
