deskbird Pros and Cons

As an Administrator, I found the platform incredibly easy to set up. The reporting tools are useful, and we retain a large amount of control in carving out how we wish to utilise the application, instead of relying on Deskbird to makes changes for us. Account and Technical support is always available and prompt.

As a User, it's just as easy to navigate through the application - both the desktop and mobile apps are incredibly easy to use. There is value in each feature, so we find ourselves utilising so much of them on a daily basis.

We are enjoying the geofencing (beta) feature currently. Not having to remember to check in further promotes efficiency. Review collected by and hosted on G2.com.

I struggle to find an issue with the application itself. However, I don't enjoy receiving emails prompting me to book for the upcoming week when there are already bookings in place. Perhaps an email notification could only be sent when Deskbird bookings show as 'empty' for the week ahead instead? Review collected by and hosted on G2.com.

The 3D floor plan, detailed analytics and event feature are really nice. The admin panel is ver easy to use, and the help center tidy and well structued. The customer support is very quick and solutio oriented. Review collected by and hosted on G2.com.

So far you can't "close" the office on certain days (renovation etc.) and block the booking entries. A workarroud can't be scheduled. Review collected by and hosted on G2.com.

Very good tool for room booking. The tool offers all the functions to make a room or table bookable by default. The establishment of a room plan is possible without any precedents. Review collected by and hosted on G2.com.

We would like to see more setting options such as e-mail text presets or attachments to e-mails. Review collected by and hosted on G2.com.

It's super easy to use.

frendly user interface.

Tool can be integrated with many services. Review collected by and hosted on G2.com.

while general functionality is super smooth.

I am missing option to export user list from the tool, and bulk removal need to be fixed. Review collected by and hosted on G2.com.

I use the app 2-3 times per week both from mobile and desktop. It is user-friendly and visually nice and easy. Also well-optimized form mobile. At the beginning it was easy to implement. Compared to another app I used in my previous job, this one is definitely better. Review collected by and hosted on G2.com.

I do not like the check-in coming only at the specific time frame. Not possible to put by default the preferred desk to be booked or offered automaticaIly if available. I don't particularly appreciate that the app still offers me the table I'm not particularly eager to book as the first option - it should learn from the previous bookings and know my preferred desk. Despite easy implementation at the beginnning, we had some issues with no integration between outlook and DeskBird booking but this has been fixed. Before fixing, it was causing double bookings and it was complicated to organise meeting in our office. Thanks for the support team for fixing it and for offering a compensation. Review collected by and hosted on G2.com.

Deskbird is incredibly user-friendly and intuitive, making it easy for our team to book desks and meeting rooms efficiently. The real-time availability feature ensures we always have the latest information, reducing the chances of double bookings. Additionally, the integration with our existing calendar system has streamlined our scheduling process, saving us a lot of time.

Onboarding for users has been exceptionally easy - everyone is loving the new system and raves about how easy it is to use! People also love the interactive floor plan view that lets them see who's sitting where in the office. Another popular feature is the meeting room schedule view that lets staff see the availability of all meeting rooms in the office - previously users would have to add the room calendars to their outlook calendar view one by one and then remove them again. Coupled with the Outlook two-way-sync, users have now started booking teams meetings and sending invites to colleagues directly from deskbird!

The mobile app coupled with QR codes on desks has also been a game changer, the app itself is very stable and has great feature parity with the web/teams app. Review collected by and hosted on G2.com.

The biggest gripe for end users is having to manually set their schedule for each day of the week. We'd love to see the ability to set a recurring schedule for staff in future, as many of our staff have set WFH and Office days each week.

One feature we had issues with was the check-in policy cancelling meetings for staff. Often staff would have booked a room for a face to face catchup - typically in these instances staff would not bring a laptop with them and find that their meeting had been automatically cancelled. Thankfully Deskbird support were able to manually disable the check-in requirement for meeting rooms while still having it enabled for desks as this was best for our use case. It would be great to have the option to set this check-in requirement for desks vs meeting rooms ourselves in the admin panel, or even have it toggleable per resource in future! Review collected by and hosted on G2.com.

It helps to book a workspace in the office. We are working in the co-working mode without dedicated workplaces. I can choose the place on the map or just from the list. The same option for meeting rooms. Deskbird supports integration with Google Calendar. I use it at least twice a month, because I don't get to the very often. Review collected by and hosted on G2.com.

QR code registration on the Android app doesn't always work well. At least, on Samsung A52 :)

I miss instant registration when I can just scan the QR code on a free desk in the office and instantly create a booking with registration. Review collected by and hosted on G2.com.

Its interface. It integrates well with Teams, is very intuitive, and the team has adapted very quickly to the application. Additionally, the mobile application is very useful. The implementation team is very approachable with very efficient customer support. Review collected by and hosted on G2.com.

I would like the information reporting and control section to be more complete. If users do not use check-in, they can make many changes without leaving a record, and that makes management difficult. Review collected by and hosted on G2.com.

floor map

multiple favorite places with shortcut for quick book

configurable email notifications (all disabled) Review collected by and hosted on G2.com.

I'd like to see weekday in my list of booking. There is only date without weekday. I need to check that I have all Tuesdays and Thursdays booked but I always need to open a calender and compare the dates. Very annoying.

Alternatively, add a possibility to quick book via the calendar on Schedule tab. I see booked days there but I can't quickbook another day

It somehow doesn't remember my time. It always uses the default booking time 7-22 but if I keep coming on Thursday just 12-17, I either need to change the time manually (annoying) or to book the whole day, which is unefficient. I think sometimes the selected time stays but then it is reset to default 7-22. I'd appreciate configurable default booking time for each day of week.

I didn't like that all notifications were on by default. I don't need to receive an email about an action I have just done myself. I can see all my bookings anytime in the app, I don't need several emails about it. This gave me bad first impression about deskbird until I found out the notifications are configurable Review collected by and hosted on G2.com.

1.it is new app which I didn't know few months ago and because I like to learn new and useful (so far deskbird fulfufill this expectations) I was carefully excited

2. it is the best app for organizing office space with colleagues which I used so far.

3. upsides - deskbird's possibilities:

a) to book specific space only for specific hours

b) integration with Office 365

c) automatic checking out unless I manually confirm that I am using the desk

d) visual map of rooms/desks and that this map is clickable which means that I can simply click on room or desk and immediately redirect me to page where I can book that room/space.

e)clear presentation of schedule of the room so I can contact colleague(s) for the case if I needed the same room/desk urgently

f) I use deskbird often and saves me a time Review collected by and hosted on G2.com.

1.Web app in mobile view is really really hard to use even on the big screen - and no I don't want to install another app which is used only in one way - use deskbird..

2.there are also another things which I don't like but it is probably wrong configuration of company's instance of deskbird or maybe I don't understand how to use deskbird yet Review collected by and hosted on G2.com.