Desk365 has many features that is very useful, specially it's integration, automation, reporting tools and features . our team has integrated it with teams , so I can say that programs ability to connect with third-party applications is great. Review collected by and hosted on G2.com.

what I dislike about Desk365 is that for me it has slightly strange and not user-friendly interface. sometimes I find it hard to navigate trough program, but in my opinion it is not too bad, it's just could be better. Review collected by and hosted on G2.com.

It was extremely easy to customize and implement into our firm. Desk365, continues to make quarterly enhancements and are very responsive to our questions/issues if we have any. Review collected by and hosted on G2.com.

There are still features for enterprises that they are still working on developing. Review collected by and hosted on G2.com.

Integrates extremely well with the Microsoft ecosystem (Teams, Power Automate) . It's very light weight and easy to setup. The API makes it easy to add custom actions. Their support team is fairly responsive and have added features to help us make better use of their software. Very reasonably priced Review collected by and hosted on G2.com.

There is some rigidity when it comes to ticket types (specifically closed state tickets). API rate limit is extremely low. Review collected by and hosted on G2.com.

Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in recommending.

It also was super easy to get the bot working in Teams and lots of our users use this method for raising and checking on tickets.

I've used some of the bigger packages and prefer to use this. Review collected by and hosted on G2.com.

I can't really think of any to be honest. You can't change the colour theme. Review collected by and hosted on G2.com.

It works great with O365 and MS Teams- pretty much seamless. Review collected by and hosted on G2.com.

Not much to dislike. Any requests we have made, the team has tried their best to accommodate. Review collected by and hosted on G2.com.

Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it's very user friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not go back! Desk365 is also Soc 2 Type 2 compliant! This is a premium helpdesk at a great price. I couldn't manage IT without it! I am also continuously impressed with their client dedication - if you suggest an improvement, they genuinely take it into consideration! They consistenltly roll out improvements. We are so grateful! Review collected by and hosted on G2.com.

We have no dislikes! If we could even choose something, it would be that we can't change the color of the admin portal. That is it! Review collected by and hosted on G2.com.

Desk365 is a fantastic tool that stands out for its ease of use and seamless implementation. The platform’s user-friendly interface makes it simple for teams to get up and running quickly, without the need for extensive training. One of its standout features is the ability to contact users directly from the ticketing system, streamlining communication and ensuring timely responses. Additionally, the AI-powered rewrite feature is a game-changer, allowing for efficient and accurate ticket updates. Review collected by and hosted on G2.com.

I have no downsides to mention when it comes to using Desk365 Review collected by and hosted on G2.com.

It is so easy to use, we get timely support and it's being constantly improved. Our IT Team started using Desk365 two years ago and we have never looked back. We find Desk365 intuatie and it contains all the relevant fields we could ever need. We've seen it grow into an impressive tool to help our team manage our shared workload with defined ownership but access to all agents. Review collected by and hosted on G2.com.

Nothing that comes to mind. I would recoomend to all. Review collected by and hosted on G2.com.

In contrast to other ticket systems, Desk365 is ready for use very quickly and can be used productively. The support is very efficient and very, very fast. The price is very competitive compared to other solutions. Review collected by and hosted on G2.com.

There are always a few functions that you would like to have. Review collected by and hosted on G2.com.

Provides smooth interface to enhance productivity Review collected by and hosted on G2.com.

Needs to get some more AI upgrades to cope up with the upgrading business module Review collected by and hosted on G2.com.