What I like best about Desk365 is that it got our support email fully organized. We get notified right away and can easily reply, just like with Zendesk or Freshdesk. The Microsoft Teams integration is a huge plus too. And honestly, you get all of this for a competitive price in a product that looks great and is super easy to use. Review collected by and hosted on G2.com.

There’s not much to dislike, but if I had to name something: I’d love a feature (or maybe I just haven't found it yet) that sends the full ticket history, including all communications, to an email address when a ticket is closed — for easy archiving. Also, it would be great if there was an option to send support emails through our own mail servers. Review collected by and hosted on G2.com.

Desk365 has been really easy to use and set up. It didn’t take long to get started, and the layout is simple and clear, so it’s easy to find what you need.

The customer support team has been great — always quick to help when we’ve had questions. We don’t use every feature all the time, but there’s plenty there when we need it. It also works well with the other tools we already use.

Overall, it’s made handling support much easier for us. Review collected by and hosted on G2.com.

We wanted to archive closed and resolved tickets faster then the standard 15 days but this wasn't an option available to us. Review collected by and hosted on G2.com.

We were looking for a solution to help organize our support email and we found this one. We vetted several companies, but this one seemed to be one of the best. It had configuration options that suited our needs, was affordable, and their support team was very responsive. We've been using this program for a little over 2 years now and we couldn't be happier. The updates are always a plus and we can submit ideas for enhancements that actually are implemented. Couldn't be happier with a Support Desk Solution! Review collected by and hosted on G2.com.

I would like more reporting though. This would be helpful to pull and extract report data to show our Executive Management Team. Review collected by and hosted on G2.com.

Clean interface. Intuitive. Off and running in hours with extensive features instead of weeks. Simple pricing. This software is obviously made by IT people who get it. API integrations. Review collected by and hosted on G2.com.

none. this software gets it. i am very impressed. Review collected by and hosted on G2.com.

What I like best about Desk365 is the variety of available communication channels it supports, allowing us to interact with our customers through their preferred platforms. The user interface is intuitive, making it incredibly easy for our team to manage requests efficiently. This combination of flexibility and ease of use has significantly improved our customer support process. Also the fast releases of new features is amazing. Review collected by and hosted on G2.com.

What I dislike about Desk365 is the lack of a feature to track our prepaid service cards (or hour cards). It would be helpful to have a built-in tool for managing and monitoring the usage of these cards, allowing us to easily keep track of remaining credits or hours Review collected by and hosted on G2.com.

It is VERY easy to administer, very easy to implement especially to our end users who are already using Teams. There is a ton of flexibility in how the software works for you as it is very customizable. It is also nice to see development for the software continuing, they are constantly adding new features. I've had to reach out to customer support on only a few occasions and they were very responsive and always cleared the issue I was having. I am super happy that I found this software and will never switch to anything else (unless it gets expensive, which it is NOT now). Review collected by and hosted on G2.com.

There is nothing I would change about this software. If there is anything I want added, I can ask the devs and they will either put it on the list of things to consider or tell me why it may now be implemented. I have nothing bad to say here. Review collected by and hosted on G2.com.

The software is intuitive, fully customizable, completely integrated with Microsoft365. Every couple of weeks there's one or more new features, the support team is amazing and very responsive. The pricing is good, we're a small team in a non-profit organization and budget is important. I really thing we can support better our colleagues thanks to Desk365. Review collected by and hosted on G2.com.

I'm not a fan of AI right now, I understand we'll have to start working with it sooner or later, but I can't see the added value yet. Review collected by and hosted on G2.com.

1. Microsoft Teams Integration

This was the biggest selling point for us. Desk365 plugs right into Teams, which we already use heavily. Being able to manage tickets, assign tasks, and respond to users without leaving Teams is a huge time-saver. It makes everything feel like a native extension of our workflow.

2. Clean Interface & Easy Onboarding

Desk365 is lightweight and intuitive. I didn’t have to hold anyone’s hand to get started. Within a day or two, the team was up and running. It doesn’t come with the usual learning curve that some of the bigger helpdesk tools have.

3. Strong Automation for the Price

We got access to automations and SLAs. That’s been super helpful for routing tickets and ensuring nothing slips through the cracks. For a small team, that kind of efficiency boost is a big deal.

4. Useful Reporting and Customization

You can generate reports, track SLAs, and customize fields to fit your workflow without having to go through a ton of complicated steps. It’s straightforward, and for a small team like ours, it gives us just enough data without drowning us in analytics we won’t use. Review collected by and hosted on G2.com.

It’s not as feature-rich as something like Zendesk or Freshdesk, but that’s kind of the point. Desk365 keeps things lean which I appreciate. Review collected by and hosted on G2.com.

They are really good at helpdesk software. They have had an answer for everything that I have asked and when a feature didn't exist yet, they would add it. It was super easy to set up because they do not try to do more things than they advertise. I use it every day to work with my colleagues. Review collected by and hosted on G2.com.

There is no direct RMM function, but this is actually a blessing. Review collected by and hosted on G2.com.

We love the customization ability with Desk. It meets our needs as a small nonprofit and has a reasonably priced product. The integration with Teams has been a game changer for our organization. Review collected by and hosted on G2.com.

I wish the reporting was more robust, both metrics on the desk tickets themselves as well as reporting round Knowledge Base views. Review collected by and hosted on G2.com.