Desk365 Pros and Cons

Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in recommending.

It also was super easy to get the bot working in Teams and lots of our users use this method for raising and checking on tickets.

I've used some of the bigger packages and prefer to use this. Review collected by and hosted on G2.com.

I can't really think of any to be honest. You can't change the colour theme. Review collected by and hosted on G2.com.

Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it's very user friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not go back! Desk365 is also Soc 2 Type 2 compliant! This is a premium helpdesk at a great price. I couldn't manage IT without it! I am also continuously impressed with their client dedication - if you suggest an improvement, they genuinely take it into consideration! They consistenltly roll out improvements. We are so grateful! Review collected by and hosted on G2.com.

We have no dislikes! If we could even choose something, it would be that we can't change the color of the admin portal. That is it! Review collected by and hosted on G2.com.

Desk365 is a fantastic tool that stands out for its ease of use and seamless implementation. The platform’s user-friendly interface makes it simple for teams to get up and running quickly, without the need for extensive training. One of its standout features is the ability to contact users directly from the ticketing system, streamlining communication and ensuring timely responses. Additionally, the AI-powered rewrite feature is a game-changer, allowing for efficient and accurate ticket updates. Review collected by and hosted on G2.com.

I have no downsides to mention when it comes to using Desk365 Review collected by and hosted on G2.com.

It is so easy to use, we get timely support and it's being constantly improved. Our IT Team started using Desk365 two years ago and we have never looked back. We find Desk365 intuatie and it contains all the relevant fields we could ever need. We've seen it grow into an impressive tool to help our team manage our shared workload with defined ownership but access to all agents. Review collected by and hosted on G2.com.

Nothing that comes to mind. I would recoomend to all. Review collected by and hosted on G2.com.

In contrast to other ticket systems, Desk365 is ready for use very quickly and can be used productively. The support is very efficient and very, very fast. The price is very competitive compared to other solutions. Review collected by and hosted on G2.com.

There are always a few functions that you would like to have. Review collected by and hosted on G2.com.

Provides smooth interface to enhance productivity Review collected by and hosted on G2.com.

Needs to get some more AI upgrades to cope up with the upgrading business module Review collected by and hosted on G2.com.

Clean tool, easy to learn, automations works perfectly with a lot of variations. Review collected by and hosted on G2.com.

Not the best looking UI. The customer portal need to be revamped. Review collected by and hosted on G2.com.

The integration with Teams is fantastic and the ease of use incredible.

The support team is accurate and very fast.

I couldn't recommend it more highly. Review collected by and hosted on G2.com.

Nothing!The product is excellent and in continuous development. Review collected by and hosted on G2.com.