--- title: Desk365 Reviews meta\_title: 'Desk365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 32 reviews by the users' company size, role or industry to find out how Desk365 works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 32 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Desk365 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **seamless integrations** with Microsoft365 and Teams, enhancing support and collaboration for their organizations. [(9 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522103&qs=pros-and-cons#reviews) Users value the **full customization** of Desk365, allowing tailored solutions for their specific needs and enhancing productivity. [(7 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522221&qs=pros-and-cons#reviews) Users love the **customizability** of Desk365, making it easy to tailor the software to their specific needs. [(6 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522278&qs=pros-and-cons#reviews) Users find the **easy setup** of Desk365 to be a significant advantage, streamlining the implementation process for diverse teams. [(6 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522157&qs=pros-and-cons#reviews) Users commend the **responsive customer support** of Desk365, ensuring timely solutions and effective communication. [(5 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522073&qs=pros-and-cons#reviews) Users find the **navigation confusing** , making it challenging to locate responses and effectively manage tasks. [(2 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2072228&qs=pros-and-cons#reviews) Users desire more **robust reporting** capabilities in Desk365 to effectively present data to management. [(2 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2072303&qs=pros-and-cons#reviews) Users are frustrated with the **dashboard issues** , including poor color schemes and response visibility challenges. [(1 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2101323&qs=pros-and-cons#reviews) Users feel Desk365 lacks **adequate AI features** , limiting its ability to adapt to evolving business needs. [(1 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522320&qs=pros-and-cons#reviews) Users note the **lack of integration** with Monday.com as a drawback that hinders workflow efficiency. [(1 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2101293&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Desk365 ##### 1. Integrations Users value the **seamless integrations** with Microsoft365 and Teams, enhancing support and collaboration for their organizations. [ See 9 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522103&qs=pros-and-cons#reviews) See Related User Reviews ![Shari N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari N.") SN Shari N. 5.0/5 "Essential Tool for IT Ticket Management" What do you like about Desk365? I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by ![Brian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian M.") BM Brian M. Small-Business (50 or fewer emp.) 5.0/5 "I wish I had found this sooner than I did!!!!" What do you like about Desk365? Clean interface. Intuitive. Off and running in hours with extensive features instead of weeks. Simple pricing. This software is obviously made by IT p ##### 2. Customization Users value the **full customization** of Desk365, allowing tailored solutions for their specific needs and enhancing productivity. [ See 7 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522221&qs=pros-and-cons#reviews) See Related User Reviews ![Shari N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari N.") SN Shari N. 5.0/5 "Essential Tool for IT Ticket Management" What do you like about Desk365? I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by ![Stephanie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie C.") SC Stephanie C. Mid-Market (51-1000 emp.) 5.0/5 "Great Ticketing System" What do you like about Desk365? We've had a great experience using Desk365 as our ticketing system. It's incredibly easy to use, which has made daily operations smooth for our team. ##### 3. Customizability Users love the **customizability** of Desk365, making it easy to tailor the software to their specific needs. [ See 6 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522278&qs=pros-and-cons#reviews) See Related User Reviews ![Shari N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari N.") SN Shari N. 5.0/5 "Essential Tool for IT Ticket Management" What do you like about Desk365? I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by ![Stephanie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie C.") SC Stephanie C. Mid-Market (51-1000 emp.) 5.0/5 "Great Ticketing System" What do you like about Desk365? We've had a great experience using Desk365 as our ticketing system. It's incredibly easy to use, which has made daily operations smooth for our team. ##### 4. Easy Setup Users find the **easy setup** of Desk365 to be a significant advantage, streamlining the implementation process for diverse teams. [ See 6 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522157&qs=pros-and-cons#reviews) See Related User Reviews ![Bruce C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruce C.") BC Bruce C. Mid-Market (51-1000 emp.) 5.0/5 "Smooth, Easy Setup Across Departments and Skill Levels" What do you like about Desk365? It’s a smooth program, and we have numerous departments across our auto group using it. It was easy to set up and implement for staff with a wide rang ![Shari N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari N.") SN Shari N. 5.0/5 "Essential Tool for IT Ticket Management" What do you like about Desk365? I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by ##### 5. Customer Support Users commend the **responsive customer support** of Desk365, ensuring timely solutions and effective communication. [ See 5 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522073&qs=pros-and-cons#reviews) See Related User Reviews ![Marisa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marisa N.") MN Marisa N. Mid-Market (51-1000 emp.) 4.5/5 "An Excellent Solution for Support Desk System" What do you like about Desk365? We were looking for a solution to help organize our support email and we found this one. We vetted several companies, but this one seemed to be one of MK Michel K. Small-Business (50 or fewer emp.) 5.0/5 "Stop Searching — This Is the One" What do you like about Desk365? What I like best about Desk365 is that it got our support email fully organized. We get notified right away and can easily reply, just like with Zende ### 5 Cons or Disadvantages of Desk365 ##### 1. Poor Navigation Users find the **navigation confusing** , making it challenging to locate responses and effectively manage tasks. [ See 2 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2072228&qs=pros-and-cons#reviews) See Related User Reviews ![Diana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana B.") DB Diana B. Small-Business (50 or fewer emp.) 4.0/5 "Amazing and Simple to Use!" What do you dislike about Desk365? Would absolutely love to see a change in colour scheme and coordination so it's easier on the eye. For example; with pending tickets that have been re ![saba b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saba b.") SB saba b. Enterprise (\> 1000 emp.) 4.0/5 "Great features, could use better interface" What do you dislike about Desk365? what I dislike about Desk365 is that for me it has slightly strange and not user-friendly interface. sometimes I find it hard to navigate trough progr ##### 2. Poor Reporting Users desire more **robust reporting** capabilities in Desk365 to effectively present data to management. [ See 2 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2072303&qs=pros-and-cons#reviews) See Related User Reviews ![Marisa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marisa N.") MN Marisa N. Mid-Market (51-1000 emp.) 4.5/5 "An Excellent Solution for Support Desk System" What do you dislike about Desk365? I would like more reporting though. This would be helpful to pull and extract report data to show our Executive Management Team. ![Lauren A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren A.") LA Lauren A. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Help Desk Product" What do you dislike about Desk365? I wish the reporting was more robust, both metrics on the desk tickets themselves as well as reporting round Knowledge Base views. ##### 3. Dashboard Issues Users are frustrated with the **dashboard issues** , including poor color schemes and response visibility challenges. [ See 1 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2101323&qs=pros-and-cons#reviews) See Related User Reviews ![Diana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana B.") DB Diana B. Small-Business (50 or fewer emp.) 4.0/5 "Amazing and Simple to Use!" What do you dislike about Desk365? Would absolutely love to see a change in colour scheme and coordination so it's easier on the eye. For example; with pending tickets that have been re ##### 4. Inadequate AI Features Users feel Desk365 lacks **adequate AI features** , limiting its ability to adapt to evolving business needs. [ See 1 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522320&qs=pros-and-cons#reviews) See Related User Reviews ![Joywin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joywin V.") JV Joywin V. Small-Business (50 or fewer emp.) 4.5/5 "Review on Desk365" What do you dislike about Desk365? Needs to get some more AI upgrades to cope up with the upgrading business module ##### 5. Integration Issues Users note the **lack of integration** with Monday.com as a drawback that hinders workflow efficiency. [ See 1 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2101293&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie C.") SC Stephanie C. Mid-Market (51-1000 emp.) 5.0/5 "Great Ticketing System" What do you dislike about Desk365? Overall, we're very satisfied with Desk365, but if we had to point out one area for improvement, it would be the lack of integration with Monday.com. ![saba b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saba b.") SB saba b. Support Enterprise (\> 1000 emp.) 4/16/2025 "Great features, could use better interface" 4/5 What do you like best about Desk365? Desk365 has many features that is very useful, specially it's integration, automation, reporting tools and features . our team has integrated it with teams , so I can say that programs ability to connect with third-party applications is great. Review collected by and hosted on G2.com. What do you dislike about Desk365? what I dislike about Desk365 is that for me it has slightly strange and not user-friendly interface. sometimes I find it hard to navigate trough program, but in my opinion it is not too bad, it's just could be better. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? first, programs ability to integrate with other programs saves me a lot of time in my work, also I enjoy programs reporting features. for me it is valuable, because they are easy to read. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jeremy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy M.") JM Jeremy M. VP, Operations Mid-Market (51-1000 emp.) 4/16/2025 "Ticketing System Success" 5/5 What do you like best about Desk365? It was extremely easy to customize and implement into our firm. Desk365, continues to make quarterly enhancements and are very responsive to our questions/issues if we have any. Review collected by and hosted on G2.com. What do you dislike about Desk365? There are still features for enterprises that they are still working on developing. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Keeping us organized and allowing us to provide a timely and efficient level of customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 6/2/2025 "A lightweight help solution great for companies who use Microsoft products" 4.5/5 What do you like best about Desk365? Integrates extremely well with the Microsoft ecosystem (Teams, Power Automate) . It's very light weight and easy to setup. The API makes it easy to add custom actions. Their support team is fairly responsive and have added features to help us make better use of their software. Very reasonably priced Review collected by and hosted on G2.com. What do you dislike about Desk365? There is some rigidity when it comes to ticket types (specifically closed state tickets). API rate limit is extremely low. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? We were using it to solf IT and information security ticketing as well as general inbound email inquiries. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MW Marc W. Snr IT Director Mid-Market (51-1000 emp.) 7/30/2024 "Great Support Desk software for the price" 5/5 What do you like best about Desk365? Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in recommending. It also was super easy to get the bot working in Teams and lots of our users use this method for raising and checking on tickets. I've used some of the bigger packages and prefer to use this. Review collected by and hosted on G2.com. What do you dislike about Desk365? I can't really think of any to be honest. You can't change the colour theme. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? All of our incidents and requests go through Desk365. All of our change requests also go through them. We automate a lot of routing and updatings using the automation rules. We keep customers updated with tickets using canned responses. We've also set up our knowledge base so people can self serve We also have our bot working in Teams so users can request help and updates there too. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 4/14/2025 "Seemless Ticketing system for teams" 5/5 What do you like best about Desk365? It works great with O365 and MS Teams- pretty much seamless. Review collected by and hosted on G2.com. What do you dislike about Desk365? Not much to dislike. Any requests we have made, the team has tried their best to accommodate. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Desk365 makes it clear to our organization how long tickets are open, we can be very specific about where they need to go, and who needs to answer them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Robin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin B.") RB Robin B. Business Administration Management - Accounting, Information Technology & Human Resources Small-Business (50 or fewer emp.) 7/30/2024 "We LOVE Desk365! Former Zendesk Client" 5/5 What do you like best about Desk365? Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it's very user friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not go back! Desk365 is also Soc 2 Type 2 compliant! This is a premium helpdesk at a great price. I couldn't manage IT without it! I am also continuously impressed with their client dedication - if you suggest an improvement, they genuinely take it into consideration! They consistenltly roll out improvements. We are so grateful! Review collected by and hosted on G2.com. What do you dislike about Desk365? We have no dislikes! If we could even choose something, it would be that we can't change the color of the admin portal. That is it! Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? We need to pull granular reporting for our compliance audits, URAC and SOC2 for example. Desk365 makes doing that a breeze! Also, since we have so many options for customizing our ticket types - we are able to easily track trends and find historical data. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 7/31/2024 "Desk 365" 5/5 What do you like best about Desk365? Desk365 is a fantastic tool that stands out for its ease of use and seamless implementation. The platform’s user-friendly interface makes it simple for teams to get up and running quickly, without the need for extensive training. One of its standout features is the ability to contact users directly from the ticketing system, streamlining communication and ensuring timely responses. Additionally, the AI-powered rewrite feature is a game-changer, allowing for efficient and accurate ticket updates. Review collected by and hosted on G2.com. What do you dislike about Desk365? I have no downsides to mention when it comes to using Desk365 Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Desk365 helps us solve problems by putting all the tickets into one place, allowing us to quickly delegate tasks and message users inside the application. This centralized system streamlines our workflow, making it easier to manage and resolve issues efficiently. The ability to communicate directly within the platform ensures that everyone stays on the same page, leading to faster resolutions and improved productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AR Andy R. Network & Communications Support Specialist Mid-Market (51-1000 emp.) 8/8/2024 "An Excellent Ticketing Portal" 5/5 What do you like best about Desk365? It is so easy to use, we get timely support and it's being constantly improved. Our IT Team started using Desk365 two years ago and we have never looked back. We find Desk365 intuatie and it contains all the relevant fields we could ever need. We've seen it grow into an impressive tool to help our team manage our shared workload with defined ownership but access to all agents. Review collected by and hosted on G2.com. What do you dislike about Desk365? Nothing that comes to mind. I would recoomend to all. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? SImple and effective shared workload management allowing us to spend time helping end users and not administering the portal itself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BW Bernhard W. IT project manager Mid-Market (51-1000 emp.) 8/12/2024 "Very cool tool for ticketing" 5/5 What do you like best about Desk365? In contrast to other ticket systems, Desk365 is ready for use very quickly and can be used productively. The support is very efficient and very, very fast. The price is very competitive compared to other solutions. Review collected by and hosted on G2.com. What do you dislike about Desk365? There are always a few functions that you would like to have. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? We can handle our entire customer service very efficiently with Desk365. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joywin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joywin V.") JV Joywin V. Lead Generation Executive & Inside Sales Specialist. Small-Business (50 or fewer emp.) 10/8/2024 "Review on Desk365" 4.5/5 What do you like best about Desk365? Provides smooth interface to enhance productivity Review collected by and hosted on G2.com. What do you dislike about Desk365? Needs to get some more AI upgrades to cope up with the upgrading business module Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Helps in reducing time through task management also helps in automation on repetitive tasks Review collected by and hosted on G2.com. 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