--- title: Desk365 Reviews meta\_title: 'Desk365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 32 reviews by the users' company size, role or industry to find out how Desk365 works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 32 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Desk365 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **seamless integrations** with Microsoft365 and Teams, enhancing support and collaboration for their organizations. [(9 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522103&qs=pros-and-cons#reviews) Users value the **full customization** of Desk365, allowing tailored solutions for their specific needs and enhancing productivity. [(7 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522221&qs=pros-and-cons#reviews) Users love the **customizability** of Desk365, making it easy to tailor the software to their specific needs. [(6 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522278&qs=pros-and-cons#reviews) Users find the **easy setup** of Desk365 to be a significant advantage, streamlining the implementation process for diverse teams. [(6 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522157&qs=pros-and-cons#reviews) Users commend the **responsive customer support** of Desk365, ensuring timely solutions and effective communication. [(5 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522073&qs=pros-and-cons#reviews) Users find the **navigation confusing** , making it challenging to locate responses and effectively manage tasks. [(2 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2072228&qs=pros-and-cons#reviews) Users desire more **robust reporting** capabilities in Desk365 to effectively present data to management. [(2 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2072303&qs=pros-and-cons#reviews) Users are frustrated with the **dashboard issues** , including poor color schemes and response visibility challenges. [(1 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2101323&qs=pros-and-cons#reviews) Users feel Desk365 lacks **adequate AI features** , limiting its ability to adapt to evolving business needs. [(1 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522320&qs=pros-and-cons#reviews) Users note the **lack of integration** with Monday.com as a drawback that hinders workflow efficiency. [(1 mentions)](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2101293&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Desk365 ##### 1. Integrations Users value the **seamless integrations** with Microsoft365 and Teams, enhancing support and collaboration for their organizations. [ See 9 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522103&qs=pros-and-cons#reviews) See Related User Reviews ![Shari N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari N.") SN Shari N. 5.0/5 "Essential Tool for IT Ticket Management" What do you like about Desk365? I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by ![Brian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian M.") BM Brian M. Small-Business (50 or fewer emp.) 5.0/5 "I wish I had found this sooner than I did!!!!" What do you like about Desk365? Clean interface. Intuitive. Off and running in hours with extensive features instead of weeks. Simple pricing. This software is obviously made by IT p ##### 2. Customization Users value the **full customization** of Desk365, allowing tailored solutions for their specific needs and enhancing productivity. [ See 7 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522221&qs=pros-and-cons#reviews) See Related User Reviews ![Shari N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari N.") SN Shari N. 5.0/5 "Essential Tool for IT Ticket Management" What do you like about Desk365? I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by ![Stephanie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie C.") SC Stephanie C. Mid-Market (51-1000 emp.) 5.0/5 "Great Ticketing System" What do you like about Desk365? We've had a great experience using Desk365 as our ticketing system. It's incredibly easy to use, which has made daily operations smooth for our team. ##### 3. Customizability Users love the **customizability** of Desk365, making it easy to tailor the software to their specific needs. [ See 6 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522278&qs=pros-and-cons#reviews) See Related User Reviews ![Shari N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari N.") SN Shari N. 5.0/5 "Essential Tool for IT Ticket Management" What do you like about Desk365? I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by ![Stephanie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie C.") SC Stephanie C. Mid-Market (51-1000 emp.) 5.0/5 "Great Ticketing System" What do you like about Desk365? We've had a great experience using Desk365 as our ticketing system. It's incredibly easy to use, which has made daily operations smooth for our team. ##### 4. Easy Setup Users find the **easy setup** of Desk365 to be a significant advantage, streamlining the implementation process for diverse teams. [ See 6 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522157&qs=pros-and-cons#reviews) See Related User Reviews ![Bruce C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruce C.") BC Bruce C. Mid-Market (51-1000 emp.) 5.0/5 "Smooth, Easy Setup Across Departments and Skill Levels" What do you like about Desk365? It’s a smooth program, and we have numerous departments across our auto group using it. It was easy to set up and implement for staff with a wide rang ![Shari N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari N.") SN Shari N. 5.0/5 "Essential Tool for IT Ticket Management" What do you like about Desk365? I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by ##### 5. Customer Support Users commend the **responsive customer support** of Desk365, ensuring timely solutions and effective communication. [ See 5 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522073&qs=pros-and-cons#reviews) See Related User Reviews ![Marisa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marisa N.") MN Marisa N. Mid-Market (51-1000 emp.) 4.5/5 "An Excellent Solution for Support Desk System" What do you like about Desk365? We were looking for a solution to help organize our support email and we found this one. We vetted several companies, but this one seemed to be one of MK Michel K. Small-Business (50 or fewer emp.) 5.0/5 "Stop Searching — This Is the One" What do you like about Desk365? What I like best about Desk365 is that it got our support email fully organized. We get notified right away and can easily reply, just like with Zende ### 5 Cons or Disadvantages of Desk365 ##### 1. Poor Navigation Users find the **navigation confusing** , making it challenging to locate responses and effectively manage tasks. [ See 2 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2072228&qs=pros-and-cons#reviews) See Related User Reviews ![Diana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana B.") DB Diana B. Small-Business (50 or fewer emp.) 4.0/5 "Amazing and Simple to Use!" What do you dislike about Desk365? Would absolutely love to see a change in colour scheme and coordination so it's easier on the eye. For example; with pending tickets that have been re ![saba b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saba b.") SB saba b. Enterprise (\> 1000 emp.) 4.0/5 "Great features, could use better interface" What do you dislike about Desk365? what I dislike about Desk365 is that for me it has slightly strange and not user-friendly interface. sometimes I find it hard to navigate trough progr ##### 2. Poor Reporting Users desire more **robust reporting** capabilities in Desk365 to effectively present data to management. [ See 2 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2072303&qs=pros-and-cons#reviews) See Related User Reviews ![Marisa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marisa N.") MN Marisa N. Mid-Market (51-1000 emp.) 4.5/5 "An Excellent Solution for Support Desk System" What do you dislike about Desk365? I would like more reporting though. This would be helpful to pull and extract report data to show our Executive Management Team. ![Lauren A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren A.") LA Lauren A. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Help Desk Product" What do you dislike about Desk365? I wish the reporting was more robust, both metrics on the desk tickets themselves as well as reporting round Knowledge Base views. ##### 3. Dashboard Issues Users are frustrated with the **dashboard issues** , including poor color schemes and response visibility challenges. [ See 1 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2101323&qs=pros-and-cons#reviews) See Related User Reviews ![Diana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana B.") DB Diana B. Small-Business (50 or fewer emp.) 4.0/5 "Amazing and Simple to Use!" What do you dislike about Desk365? Would absolutely love to see a change in colour scheme and coordination so it's easier on the eye. For example; with pending tickets that have been re ##### 4. Inadequate AI Features Users feel Desk365 lacks **adequate AI features** , limiting its ability to adapt to evolving business needs. [ See 1 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522320&qs=pros-and-cons#reviews) See Related User Reviews ![Joywin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joywin V.") JV Joywin V. Small-Business (50 or fewer emp.) 4.5/5 "Review on Desk365" What do you dislike about Desk365? Needs to get some more AI upgrades to cope up with the upgrading business module ##### 5. Integration Issues Users note the **lack of integration** with Monday.com as a drawback that hinders workflow efficiency. [ See 1 mentions ](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2101293&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie C.") SC Stephanie C. Mid-Market (51-1000 emp.) 5.0/5 "Great Ticketing System" What do you dislike about Desk365? Overall, we're very satisfied with Desk365, but if we had to point out one area for improvement, it would be the lack of integration with Monday.com. MK Michel K. CEO Small-Business (50 or fewer emp.) 4/28/2025 "Stop Searching — This Is the One" 5/5 What do you like best about Desk365? What I like best about Desk365 is that it got our support email fully organized. We get notified right away and can easily reply, just like with Zendesk or Freshdesk. The Microsoft Teams integration is a huge plus too. And honestly, you get all of this for a competitive price in a product that looks great and is super easy to use. Review collected by and hosted on G2.com. What do you dislike about Desk365? There’s not much to dislike, but if I had to name something: I’d love a feature (or maybe I just haven't found it yet) that sends the full ticket history, including all communications, to an email address when a ticket is closed — for easy archiving. Also, it would be great if there was an option to send support emails through our own mail servers. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Desk365 helps me bring order to support requests that come in from all sorts of different channels. Instead of losing track or having to juggle multiple systems, everything now ends up in one organized place. It saves time, reduces stress, and makes it way easier to stay on top of customer communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 6/9/2025 "Desk365 has become an integral part of our daily operations" 5/5 What do you like best about Desk365? Desk365 has been really easy to use and set up. It didn’t take long to get started, and the layout is simple and clear, so it’s easy to find what you need. The customer support team has been great — always quick to help when we’ve had questions. We don’t use every feature all the time, but there’s plenty there when we need it. It also works well with the other tools we already use. Overall, it’s made handling support much easier for us. Review collected by and hosted on G2.com. What do you dislike about Desk365? We wanted to archive closed and resolved tickets faster then the standard 15 days but this wasn't an option available to us. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Prior to implementing Desk365, we did not have an in-house ticket/ITIM system in place. This meant we supported our user base via the following mediums: 1. In-Person, 2. Phone Support, 3. Email Support. Having on-boarded Desk365, we no longer support an independent mailbox and our phone and walk-in support has reduced as our user base prefers to log their support tickets directly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Marisa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marisa N.") MN Marisa N. Official Member, Multifamily Innovation® Council Mid-Market (51-1000 emp.) 5/23/2025 "An Excellent Solution for Support Desk System" 4.5/5 What do you like best about Desk365? We were looking for a solution to help organize our support email and we found this one. We vetted several companies, but this one seemed to be one of the best. It had configuration options that suited our needs, was affordable, and their support team was very responsive. We've been using this program for a little over 2 years now and we couldn't be happier. The updates are always a plus and we can submit ideas for enhancements that actually are implemented. Couldn't be happier with a Support Desk Solution! Review collected by and hosted on G2.com. What do you dislike about Desk365? I would like more reporting though. This would be helpful to pull and extract report data to show our Executive Management Team. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Desk365 helps us keep track of support tickets that come in and our time to resolve the issues. It really helps to keep requests from getting lost in the cracks. Email is the hardest way to keep track of tickets and this does it so flawlessly. I especially love the way it keeps all conversations of the ticket in the same space and everyone can read it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Brian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian M.") BM Brian M. CEO Small-Business (50 or fewer emp.) 8/8/2025 "I wish I had found this sooner than I did!!!!" 5/5 What do you like best about Desk365? Clean interface. Intuitive. Off and running in hours with extensive features instead of weeks. Simple pricing. This software is obviously made by IT people who get it. API integrations. Review collected by and hosted on G2.com. What do you dislike about Desk365? none. this software gets it. i am very impressed. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? I used ConnectWise for over a decade. I tried ManageEngine, ZohoDesk and looked at Atlassian, Atera, HaloPSA, Hiver, and this software fits my budget and has robust features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Toine L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toine L.") TL Toine L. Managing Partner Small-Business (50 or fewer emp.) 10/1/2024 "Desk365: Empowering Our Team to Deliver a Seamless Customer Support Experience" 5/5 What do you like best about Desk365? What I like best about Desk365 is the variety of available communication channels it supports, allowing us to interact with our customers through their preferred platforms. The user interface is intuitive, making it incredibly easy for our team to manage requests efficiently. This combination of flexibility and ease of use has significantly improved our customer support process. Also the fast releases of new features is amazing. Review collected by and hosted on G2.com. What do you dislike about Desk365? What I dislike about Desk365 is the lack of a feature to track our prepaid service cards (or hour cards). It would be helpful to have a built-in tool for managing and monitoring the usage of these cards, allowing us to easily keep track of remaining credits or hours Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Desk365 helps us streamline our customer support by centralizing all communication channels in one platform, making it easier to manage and respond to customer inquiries. This saves us time and ensures that no request slips through the cracks. The ease of use and automation features also help our team stay organized and efficient, ultimately improving our response times and customer satisfaction. Review collected by and hosted on G2.com. Show More 4/24/2025 Validated ReviewerSource: Organic ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") AM Verified User in Music Mid-Market (51-1000 emp.) 4/15/2025 "Desk365 is the perfect ticketing system" 5/5 What do you like best about Desk365? It is VERY easy to administer, very easy to implement especially to our end users who are already using Teams. There is a ton of flexibility in how the software works for you as it is very customizable. It is also nice to see development for the software continuing, they are constantly adding new features. I've had to reach out to customer support on only a few occasions and they were very responsive and always cleared the issue I was having. I am super happy that I found this software and will never switch to anything else (unless it gets expensive, which it is NOT now). Review collected by and hosted on G2.com. What do you dislike about Desk365? There is nothing I would change about this software. If there is anything I want added, I can ask the devs and they will either put it on the list of things to consider or tell me why it may now be implemented. I have nothing bad to say here. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? We needed a convenient way for our end users to enter tickets. With Desk365 our users can enter a ticket by email, interact with the Teams Chat bot or use the ticketing URL interface. Our former ticketing system was horrible and there was only one way to enter a ticket. If an end user still reaches out to me on Teams, I can right-click the message and choose "open a ticket" which moves the Teams message directly into a new ticket, automating the task of creating a ticket. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Matteo Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matteo Z.") MZ Matteo Z. IT&MIS Unit Manager Small-Business (50 or fewer emp.) 4/24/2025 "Best ticketing system I've ever used" 5/5 What do you like best about Desk365? The software is intuitive, fully customizable, completely integrated with Microsoft365. Every couple of weeks there's one or more new features, the support team is amazing and very responsive. The pricing is good, we're a small team in a non-profit organization and budget is important. I really thing we can support better our colleagues thanks to Desk365. Review collected by and hosted on G2.com. What do you dislike about Desk365? I'm not a fan of AI right now, I understand we'll have to start working with it sooner or later, but I can't see the added value yet. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? Managing requests, following up with colleagues, reporting to management, you name it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Packaging and Containers](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Packaging and Containers") AP Verified User in Packaging and Containers Small-Business (50 or fewer emp.) 5/23/2025 "Efficient & Cost-Effective Helpdesk" 5/5 What do you like best about Desk365? 1. Microsoft Teams Integration This was the biggest selling point for us. Desk365 plugs right into Teams, which we already use heavily. Being able to manage tickets, assign tasks, and respond to users without leaving Teams is a huge time-saver. It makes everything feel like a native extension of our workflow. 2. Clean Interface & Easy Onboarding Desk365 is lightweight and intuitive. I didn’t have to hold anyone’s hand to get started. Within a day or two, the team was up and running. It doesn’t come with the usual learning curve that some of the bigger helpdesk tools have. 3. Strong Automation for the Price We got access to automations and SLAs. That’s been super helpful for routing tickets and ensuring nothing slips through the cracks. For a small team, that kind of efficiency boost is a big deal. 4. Useful Reporting and Customization You can generate reports, track SLAs, and customize fields to fit your workflow without having to go through a ton of complicated steps. It’s straightforward, and for a small team like ours, it gives us just enough data without drowning us in analytics we won’t use. Review collected by and hosted on G2.com. What do you dislike about Desk365? It’s not as feature-rich as something like Zendesk or Freshdesk, but that’s kind of the point. Desk365 keeps things lean which I appreciate. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? It saves time, cuts down on context switching, and gives you enough tools to stay efficient without the complexity or cost of the big players. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mason H.") MH Mason H. IT Specialist Mid-Market (51-1000 emp.) 4/8/2025 "Fast support, answers for everything, listens to their customers, implements awesome features." 5/5 What do you like best about Desk365? They are really good at helpdesk software. They have had an answer for everything that I have asked and when a feature didn't exist yet, they would add it. It was super easy to set up because they do not try to do more things than they advertise. I use it every day to work with my colleagues. Review collected by and hosted on G2.com. What do you dislike about Desk365? There is no direct RMM function, but this is actually a blessing. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? They help me track computer issues throughout the company and ensure that I do not fall behind. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lauren A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren A.") LA Lauren A. Manager, Information Technology at Tarrant To & Through Partnership Non-Profit Organization Management Mid-Market (51-1000 emp.) 4/8/2025 "Outstanding Help Desk Product" 4.5/5 What do you like best about Desk365? We love the customization ability with Desk. It meets our needs as a small nonprofit and has a reasonably priced product. The integration with Teams has been a game changer for our organization. Review collected by and hosted on G2.com. What do you dislike about Desk365? I wish the reporting was more robust, both metrics on the desk tickets themselves as well as reporting round Knowledge Base views. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? It is providing an easily accessible ticketing system integrated with Microsoft teams. It provides a streamlined process for our staff to get IT, Data, and Procurement support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/desk365/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Help Desk](https://www.g2.com/categories/help-desk)[IT Asset Management](https://www.g2.com/categories/it-asset-management) ##### Explore More [Best digital sales enablement tools for large enterprises](https://www.g2.com/discussions/best-digital-sales-enablement-tools-for-large-enterprises)[What are the leading knowledge base software for SAAS businesses?](https://www.g2.com/discussions/what-are-the-leading-knowledge-base-software-for-saas-businesses)[What bot platforms have drag-and-drop conversation builders that are easy to retrain based on how real conversations actually go?](https://www.g2.com/discussions/what-bot-platforms-have-drag-and-drop-conversation-builders-that-are-easy-to-retrain-based-on-how-real-conversations-actually-go) [Best software for tracking sales incentives](https://www.g2.com/discussions/best-software-for-tracking-sales-incentives)[What digital advertising intelligence tools integrate directly with Google Ads, Meta and LinkedIn so a performance team can pull competitor data alongside its own campaign data in one place?](https://www.g2.com/discussions/what-digital-advertising-intelligence-tools-integrate-directly-with-google-ads-meta-and-linkedin-so-a-performance-team-can-pull-competitor-data-alongside-its-own-campaign-data-in-one-place%20)[Pros and Cons Details](https://www.g2.com/products/desk365/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)