Top 10 Desk360 Alternatives & Competitors

Top 10 Alternatives to Desk360 Recently Reviewed By G2 Community

#1

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Desk360:
• Help Desk
Try for free
Reviewers say compared to Desk360, Zendesk Support Suite is:
Slower to reach roi
More expensive
See all Zendesk Support Suite reviews
#2

Freshdesk
By Freshworks
(3,501)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Desk360:
• Help Desk
Try for free
Reviewers say compared to Desk360, Freshdesk is:
More expensive
See all Freshdesk reviews
#3

Hiver
By GrexIt, Inc.
(1,165)4.6 out of 5
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
Categories in common with Desk360:
• Help Desk
Try for free
Reviewers say compared to Desk360, Hiver is:
Slower to reach roi
More expensive
Better at meeting requirements
See all Hiver reviews
#4

HubSpot Service Hub
By HubSpot
(2,493)4.4 out of 5
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.
Categories in common with Desk360:
• Help Desk
Try for free
Reviewers say compared to Desk360, HubSpot Service Hub is:
Slower to reach roi
More expensive
See all HubSpot Service Hub reviews
#5

Zoho Desk
By Zoho
(6,200)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Desk360:
• Help Desk
Try for free
Reviewers say compared to Desk360, Zoho Desk is:
More expensive
See all Zoho Desk reviews
#6

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Desk360:
• Help Desk
Try for free
Reviewers say compared to Desk360, Salesforce Service Cloud is:
Slower to reach roi
More expensive
See all Salesforce Service Cloud reviews
#7

Kustomer
By Kustomer
(430)4.4 out of 5
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Categories in common with Desk360:
• Help Desk
Reviewers say compared to Desk360, Kustomer is:
Slower to reach roi
More expensive
Better at meeting requirements
See all Kustomer reviews
#8

Helpshift
By Helpshift
(380)4.3 out of 5
Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.
Categories in common with Desk360:
• Help Desk
Reviewers say compared to Desk360, Helpshift is:
Slower to reach roi
More expensive
See all Helpshift reviews
#9

Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with Desk360:
• Help Desk
Try for free
Reviewers say compared to Desk360, Intercom is:
Slower to reach roi
More expensive
Better at meeting requirements
See all Intercom reviews
#10

Front
By Front App
(2,245)4.7 out of 5
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories in common with Desk360:
• Help Desk
Try for free
Reviewers say compared to Desk360, Front is:
Slower to reach roi
More expensive
Better at meeting requirements
See all Front reviews