39 Descartes Shipper TMS Reviews
Overall Review Sentiment for Descartes Shipper TMS
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The most helpful thing that it is a one stop shop load management, dock scheduling, payment, tracking, etc... They are open to suggestions and improvements. Review collected by and hosted on G2.com.
The least favorite thing is the amount of time it takes to implement change. However you are affecting more than just your environment. Review collected by and hosted on G2.com.
Descartes Shipper has wonderful response times and I could get a human reponse quickly. They are also personal and I feel I could build a relationship with them. That made me feel comfortable developing with them. Made the migration smoother. Review collected by and hosted on G2.com.
There needs to be specific file formats that best will accept. Something like excel that we could input need information would be very helpful. Currently, you need to place your information in .txt files and they have to be within a specific spaced locations. It seems like it would require little development effort to produce a program that could intake excel files and place the necessary data into the excel and spit out a .txt file that is best compliant. I was able to do it with a python script in an afternoon's work. Review collected by and hosted on G2.com.
The engagement of Emily and the entire support team has been hands on and collaborative. Like the ability to add feature suggestions. It has been easy enough to train multiple people on the system quickly. Schedulign of shipments (LTL) is worth the cost by elimination of internal labor. Loved the additon of our suggestion to add a hazmat symbol to hazmat loads as a visual cue to carriers. Review collected by and hosted on G2.com.
We use the TMS a little differently than others. It is not a smooth process to create dummy orders to pre-schedule trucks before the system orders come in. We understand that is how the process works, and have made do with the process. Review collected by and hosted on G2.com.
I love the support i get when support is needed from the descartes team. Review collected by and hosted on G2.com.
there isnt a whole lot about they system i do not like Review collected by and hosted on G2.com.
Descartes Shipper TMS is extremely reactive to any Help Desk tickets entered by our end users. Issues or tickets are always brought to quick resolution. They are always willing to help onboard new carriers, helping them get acclimated with Best Shippers, including offering training. The ease of use is really appealing to our end users and carriers, as we have many users who use and rely on Best Shippers daily. We've had future roadmap meetings over the years, strategizing about future functionality that'll help make their product and our process better. They are a valued business partner. Review collected by and hosted on G2.com.
We have a custom process with Descartes Shipper TMS, which adds complexity with setting up new Shipper accounts. Unfortunately, it doesn't appear there's a setup document that outlines all of the different configurations, setups, tables, etc. that make creating a new Shipper account easy. We would like to see a repository of this information so that we have a checklist of steps that can be marked off when creating and testing new Shipper accounts. Most of the people involved in the early startup and integration are gone, so some of that knowledge has been lost. We've worked hard over the years to overcome this. Review collected by and hosted on G2.com.
Web based, so it can be used from any PC. Review collected by and hosted on G2.com.
Issues after updates.
Too many fields for vendors to make mistakes & some confusing terminology. Review collected by and hosted on G2.com.
Reliable and always online. Never have any trouble getting to the team if I have an issue. Review collected by and hosted on G2.com.
It is still EDI software and comes with the complications that come with being complex in that way. Review collected by and hosted on G2.com.
