I like receiving emails with tracking information and the ease of using the Descartes MacroPoint app and website to check the caller ID and know where the cargo is located. It really helps us track the trucks and see the unit's location so we can take action if there's a deviation from the planned route. Additionally, setting it up didn't take much time, and uploading for anyone is really easy. Review collected by and hosted on G2.com.

The updates maybe? I mean, some clients would like to get updates, like, more frequently. So sometimes, like, the lapses of time maybe ten minutes or one hour, for some people is too long. So maybe having, like, small errors, gaps of time. Review collected by and hosted on G2.com.

The most helpful think about macropoint has been the seamless integration with our tms system, Salesforce, which has made visibility easier on tracking shipments. Review collected by and hosted on G2.com.

Some issues our team has run into while working with macropoint is issues with geo fencing and how the radius of the fence affects in and out times with carriers triggering it. We have worked with the help desk to help refine these issues and they are always quick to assist us Review collected by and hosted on G2.com.

The breadcrumb location updates provide an accurate location history for Arrive loads and give customers good visibility. The Control Tower and Historical Search interfaces can be adjusted to make it easier to verify load details and confirm the current tracking identifier.

The self-service onboarding link includes clear instructions, and carriers can add their credentials directly that helps them save time when following the instructions. If there are any issues during the integration process, we can email the MacroPoint team, and they typically reply within one day. The website also doesn’t experience power outages often (about once or twice per month), and when they do occur, they’re usually resolved the same day or by the following day. Review collected by and hosted on G2.com.

Sometimes tracking sessions stop pinging because the Inaccuracy Reason filter is incorrectly filtering out the pings. As a result, even though the truck, trailer, DR phone, or TMS load ID is still pinging, the updates show up only in FraudGuard and not in Location History. Also, some mobile tracking loads stop pinging and stay in the Possible Fraud Detected Status and we have to create a new tracking session even when we update the tracking identifier with a compatible DR phone or switch to ELD tracking

In Historical Search, the tracking session map can only be opened by hovering over the load and clicking “View Map,” rather than clicking the load number directly. This change was confusing at first, and it also adds extra clicks when we’re trying to check Tracking Sessions Completed.

We also usually only find out an ELD has issues after we notice loads aren’t tracking and then email the MP team. For example, Omnitracs didn’t work for a few days, but there was no warning about the issue. We only confirmed it by emailing daily to verify the connection status. Review collected by and hosted on G2.com.

The best that I like is the friendly platform and the accurate information that can share in terms of location. Review collected by and hosted on G2.com.

I thing that is important to be sure that when the DOT is linked be sure that the trucks are linked with ELD. Also the long time that can take the process with the ELD provider to link the Trucks Review collected by and hosted on G2.com.

Macropoint is very valuable when it comes to tracking my shipments. It saves me time from having to reach out to dispatchers/drivers to get upates on their location and status of my load. Review collected by and hosted on G2.com.

The process for truckers to update and download the app can be less than intuitive at times, but that it usually just an issue with older drivers. Review collected by and hosted on G2.com.

The interface is very friendly, even for new users like me. It’s really quick, the information is always accurate, and it loads very fast. I really wish that other tools in my workspace were like this. Ive connected it to slack, and it goes very well withit! Review collected by and hosted on G2.com.

Honestly, my only note is that the interface looks kind of plain and a bit boring, and there isn’t much room for personalization. I also have some photophobia, so a dark mode would be really helpful and awesome. Review collected by and hosted on G2.com.

Macropoint has been integrated into the load dispatch window on the TMS I use and it has been great as i don't need to look to mulitple websites, with more truck companies getting ELD integrated it has been a super easy tool to stay on top of loads. Review collected by and hosted on G2.com.

Has been great as for right now, havent got issues from them Review collected by and hosted on G2.com.

The interface is very easy to understand. What I like most is that we can clearly see load details and location statuses. On top of that, the dashboard is really helpful for my day-to-day work. Review collected by and hosted on G2.com.

At the moment, everything is good. I haven’t run into any issues or anything I dislike. Overall, I find every part of the app helpful. Review collected by and hosted on G2.com.

We use Descartes Macropoint to enhance shipment visibility, improve carrier tracking compliance, and provide real-time updates to our customers and operation team. The platform allows us to proactively manage exceptions, reduce manual check calls, and improve communication across our transportation network. Macropoint has become an essential tool in helping us increase operational efficiency, maintain accurate shipment tracking, and deliver a better customer experience.

A significant part of our success with Macropoint has been the oustanding support provided by Annie Owens. Annie is incredibly knowledgeable, responsive, and genuinely committed to helping her customers succeed. She consistently goes above and beyond to address questions, provide guidance, and ensure we are maximizing the value of the platform. Her professionalism, proactive communication, and dedication to customer satisfaction make her an exceptional partner. We greatly appreciate her support and highly value the relationship we've build with her and the Descartes team.

Thanks,

Jhomar Mendoza Review collected by and hosted on G2.com.

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Everthing is clear and concise. It is very easy to get to a particular load for tracking and to locate the "share" button for our customers. Review collected by and hosted on G2.com.

I have an ACCESS RESTRICTED when I hit the TRACK SHIPMENT. Review collected by and hosted on G2.com.